Manager Quality Assurance

Shobha Reddy

***** *. **** ***** *****

Scottsdale, AZ 85255

Phone: 480-***-****

E-mail: *************@*****.***

EDUCATION:

M.B.A. - Texas A&M University, College Station, TX, USA

Emphasis in Human Resource Management & Marketing

B.A. - Osmania University, Hyderabad, AP, India

Economics

WORK EXPERIENCE:

MOUNT LAUREL TOWNSHIP SCHOOL DISTRICT, NJ (March 2008 – March 2009)

Substitute Teacher

Followed lesson plans left by permanent teacher.

Taught all subject matters, conducted quizzes, and corrected assignments.

Addressed various learning styles of students and implemented strategies for promoting quality student

performance.

Created and maintained a climate of respect and fairness for all students while using classroom

instructional time appropriately and wisely.

ROBERT HALF INTERNATIONAL, Mount Laurel, NJ (July 2006 – August 2007)

Recruiting Manager

W orked in all areas of the recruiting process from prospecting new business to placement of highly

qualified professionals.

Coordinated and implemented full life-cycle recruitment process from initial requisition through hire

including job description development, sourcing, screening, and offer preparation/delivery/negotiation.

Assessed applicant qualifications, skills and experience against open needs and made candidate

recommendations to management.

Helped sell and close qualified candidates and extended job offers.

Established an inventory of top talent candidates to improve placement time, quality, and diversity of

hires for both non-exempt and exempt positions.

Built and maintained relationships with client and candidate networks through on-going relationship

management.

Developed new markets so as to promote the business as well as identified appropriate talent using

internal database sourcing, search engines, cold calling, referrals and career fairs.

Proactively developed relationships with local universities, professional associations and networking

organizations.

MARRIOTT INTERNATIONAL – BRIDGES FROM SCHOOL TO WORK, Philadelphia, PA (Oct. 1999 – June 2006)

Senior Recruiter / Employer Representative

Managed the complete recruitment process including sourcing, screening, interviewing, application,

orientation and retention.

Provided academic and career counseling to high volumes of high school and college level students.

Handled inquiries and made effective contact with prospective clients via phone, e-mail, or in person.

Helped clients complete necessary paperwork & motivated them to achieve their career and/or

educational goals.

Conducted orientations and new hire trainings.

Recommended appropriate job and program matches based on consultations and background

analysis.

Tracked details, and maintained accurate, confidential, and up-to-date records electronically.

Resolved problems including administrative policy interpretation and payroll issues.

Supervised and audited staff. Assisted staff members achieve expected goals.

Solicited commitments from existing customers as well as new prospects through cold calling,

presentations, networking, and special events.

Developed and implemented marketing and recruitment strategies toward building a strong client base.

W on several awards for being top producer. Was selected to manage key accounts.

Designed marketing literature, sales guidelines and new employee procedural documents.

Marketed to regional business community with a focus on building long-term relationships.

Performed customer satisfaction surveys, analyzed data, and recommended solutions.

Helped plan and implement recognition programs and events to establish a positive work environment.

COMHAR, Inc., Philadelphia, PA (Sept. 1997 – Oct. 1999)

Job Developer / Marketing Specialist

Developed leads through heavy cold-calling, contacting area businesses, and advertising.

Identified appropriate job matches, and made placements.

Designed marketing materials, and communicated company objectives using brochures and

presentations.

Organized corporate special events while coordinating with various department managers.

TEXAS A&M UNIVERSITY, College Station, TX (Nov. 1995 – Sept. 1997)

Assistant Supervisor - TVMDL

Researched, analyzed, and summarized data reflecting drug use in the Texas racing industry.

Implemented quality assurance and quality control of research procedures. Maintained detailed records.

Managed inventory, department correspondence, and purchases.

APOLLO HOSPITALS, Hyderabad, India (June 1994 – June 1995)

Assistant Manager, Marketing

Planned, developed, implemented, and evaluated promotional strategies for the hospital.

Identified target markets and built awareness through ads, brochures, seminars, and personal selling.

Researched customer satisfaction using qualitative & quantitative research techniques, and analyzed data.

Planned and managed the marketing budget to meet business objectives. Assisted with recruitment.

Supervised in-house technical writers and account executives, and negotiated with outside vendors.

ADDITIONAL SKILLS:

Proficient with MS Office applications and numerous customized programs.

Strong knowledge of student learning styles and training methodology.

Effective organizational, interpersonal and written communication skills.

Knowledge of French, and 3 Asian languages.

Lived and traveled extensively in Asia, Europe, Middle East, and North America.

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