Quality Assurance Manager
Resume:
Aristotle Cuevo *** Davey St. Bloomfield, NJ *****
*********@***.***
Driven, analytical, astute and business savvy operations manager with 12 years experience. Accountable for
leading, directing and managing site operations with complex budgets to ensure consistent high level of service
quality. Adept in discovering talents from professional individuals and consistently promoting team work.
Comprehensive knowledge of operations management, forecasting and project management.
New Business Development • Strategic Planning • Market Research & Analysis • Risk Management
Team Leadership & Development • Business Planning • P & L Management
Client Relations • Quality Assurance
PROFESSIONAL EXPERIENCE
ChemRx LTC Pharmacy, South Plainfield, NJ October 2008 – February 2009
Director of Operations
Oversee all operations in the pharmacy. This includes Artromick, Bingo/Blister, Liquids, Externals,
Compounding/IV, Conventional, Control Room, Bagging/Sorting, Returns/Credits, 24 Hr Ud Cassettes,
Data Entry, Rph, Purchasing, QA and Customer Service.
Oversee general production operation. Assist in all aspects that contribute to timely pharmacy deliveries.
This includes dictating a proper workflow in production, streamlining departments to eliminate down
time, making necessary arrangements to assist all departments including outsourced driver services,
resolving all pharmacy discrepancies, communicating to IT when necessary, communicating vital
information to techs and Rph and delegating orders effectively and properly.
Maintain and control a tight budget through minimal OT, proper inventory, effective training and cross-
training in all divisions.
Perform staff meetings, head tech meetings and motivational meetings.
Oversee monthly expired-med check, error tracking logs and HIPAA regulations.
Oversee and control all STATS, missing doses and pull order procedures.
Assist purchasing department with handling all no-stock related issues in the pharmacy.
Liaison in pharmacy to account managers, DON and administrators.
Illustrating positive morale to boost efficiency, great work ethics and loyalty.
Partners LTC Pharmacy, Cranford, NJ July 2000 – October 2008
Pharmacy Floor Supervisor
Oversee all departments in the pharmacy. This includes Artromick, Liquids, Externals, Compounding,
Quick Pick and Pre-Box, Conventional, Control Room, PYXIS/Back Up/House Stock, Bagging/Sorting,
Returns/Credits and 24 Hr Ud Cassettes.
Oversee general production operation. Assist in all aspects that contribute to pharmacy deliveries. This
includes dictating a proper workflow in production, streamlining departments to eliminate down time,
making necessary arrangements to assist all departments as needed, resolving all pharmacy
discrepancies, communicating vital information to techs and Rph and delegating pharmacy workflow.
Oversee all techs and head techs. Maintain an effective workflow and setting high standards that enables
the head techs to work to their potential. Set goals for all head techs and enforce accountability.
Oversee company Externship programs including implementation, scheduling and training.
Assist with driver/delivery manifests.
Perform staff meetings, head tech meetings and motivational meetings.
Oversee STATS, monthly expired-med check, missing doses and pull order procedures.
Oversee billing in 24 Hr Ud facilities. Maintain monthly MARS.
Aristotle Cuevo Page 2
Assist with handling all no-stock related issues in the pharmacy. Communicate to head techs,
purchasing, Rphs, call center or billing as needed. Assist with locating meds from different affiliated
pharmacy if necessary.
Lead and supervise inventory crew quarterly.
Assist with Rescot, Workflow and other computer related issues (i.e. misc. pharmacy re-labels, generate
backorder labels, labels for control room, conversion labels for liquids and 24 Hr Ud, workflow
manifest and order detail)
Enforce and maintain the pharmacy backorder procedures. Communicate stock issues to purchaser, Rph
or billing as needed. Assist in coding backorder completion labels daily. Follow through that all
outstanding backorders are satisfied in a timely manner.
Perform interviews for potential candidates. Host pharmacy tours. Assist with recruiting, terminations
and disciplinary actions.
Assist with pharmacy schedule, performance reviews and evaluations.
St. Anthony Professional Services, Piscataway, NJ January 2004 to December 2007
Account Manager
Handled scheduling various hospitals, assisted living facilities and nursing homes
Conducted phone screens and interviews for LPN, RN and CNA candidates
Company Quality Assurance
Prepared spreadsheets, distributed proposals and offer letters
Oversee invoices and expense reports
Oversee company and account payrolls
Target Greatland, Edison, NJ 1997 to 2000
Team Leader
Oversee training and scheduling
Cashier key holder; open and close department
Maintain a strict inventory through accurate purchasing with different vendors
Maintain department updates and procedures
Assist and resolve QA discrepancies
Assist with interviews, hiring, and disciplinary actions
EDUCATION
Middlesex County College, Edison, NJ 2003
Associate’s Degree in Business Administration and Management
Significant Courses: Business Law, Marketing, Accounting and Management
SKILLS
Microsoft Outlook, Microsoft Word, Microsoft Excel, Rescot, Workflow Manager, Framework
Excellent oral and written communication skills
Adept in time management, multi-tasking, and motivational meetings
Demonstrated record of high performance standards, including attention to schedules, deadlines, strict
budgets and exceptional quality work
Proven accomplishments in innovating new ideas and improving on efficiency and accuracy
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