Project Manager Quality Control

LON PARSONS

*** ** ********* *****

Lee’s Summit, Missouri 64086-5420

PCS: 816-***-**** **********@*****.***

SUMMARY

An experienced program and project manager with a wide range of experience, encompassing profit and

non-profit businesses, telecommunications, natural gas distribution, manufacturing, and environmental

industries. Recognized for consistent ability to reduce operating costs and increase profitability. Skilled at

improving processes flows and efficiency.

EDUCATION

Master of Arts, Business Management, Central Michigan University

Bachelor of Science, Biology, University of Missouri-Kansas City

PROFESSIONAL EXPERIENCE

SPRINT, Overland Park, KS and Lee’s Summit, MO

IT Service Assurance & Stability Management Departments

Technical Project/Program Manager III

Developed process flows, increasing understanding and communication between departments.

Developed a workforce mobility seating at one tenth the cost for increase of staff.

W orked with foreign vendor for releases, reducing installation time from 2 weeks to 2 days and

reducing severity tickets from 225 to 5.

Combined all IT programs for billing applications into one system, because of merger with Nextel,

increasing productivity and profitability.

Determined root cause on tickets affecting all aspects of Sprint Business and created processes

to prevent the issues from occurring again.

OPTIMATION, Independence, MO

Operations and Quality Control Manager

Successfully making company profitable in 1/ years, first time in 25 years.

Increased cash flow by $600,000 in four months.

Closed 100 open jobs increasing maintenance revenues by 30% in one year.

SPRINT, Kansas City, MO

Director, Facilities/Administrative Services

Responsible for $30 million annual operating budget and 2.5 million sq. ft. of office space in 42 locations

Initiated copier program saving $3 million annually.

Initiated an Environmental Recycling program saving $700,000/year.

Implemented an Energy Management Program lowering electrical expenses $200,000/year.

Reduced headcount from 125 to 85, through cross training.

Supervised 10 Managers throughout the region managing the 42 locations.

Developed direct delivery of all Pay Checks to employees, resolving incorrect state taxes being

charged nationwide by Tax Department of Sprint and implementing Nationwide Mail System

Expanded office space from 5 to 42 locations in 3 years, including building out of offices and

furniture systems for increased staff as needed and staying within annual budget.

PANHANDLE EASTERN PIPELINE COMPANY, Kansas City, MO

Assistant Manager Office Services/Safety Technician

Developed and marketed Safety Award Program nationwide, decreasing accidents.

W orked with all divisions on safety practices: pumping plants, pipeline installation and cleaning of

pipeline.

Initiated Energy Management Program nationwide, conserving energy and saving costs.

Developed Right of Way Spraying Program and use of MSDS for chemical det ermination.

Developed and built Recreational Area and 18 hole golf course

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