Sales Customer Service

Roger Cantu

**** ******* ********

Johnsburg, IL 60051

Home 815-***-****

SUMMARY

Bilingual professional with a 4 year history of experience in international sales and

production forecasting, sales administration, and financial analysis. Background

includes tracking retail sales at the customer level, forecasting, point of sales analysis,

vendor margin inventory, tracking trends and the history of products, matching goals

based on sales forecasts, competition comparisons, adjustments, and pricing

schedules.

EXPERIENCE

Omron Healthcare, Inc, Bannockburn, IL

Sales Analyst & Coordinator, May 2005 - June 2009

• Forecasted for international accounts division and compiled reports and records for

company who designs and manufactures home healthcare devices for 'Big Box'

retailers and distributors. Able to gather, compile and analyze information from many

different sources.

Primary responsibilities include demand forecasting, financial, budget and Inventory

analysis involving 100 active SKU and new SKUs rolled out each year.

Managed the demand forecasting process in coordination with S&OP demand planning

activities and Supply Chain.

Review of historic sales trends, research of demand drivers, preparation of forecast and

evaluation of results.

Forecast variance and accuracy with cause effect analysis via comparison with POS,

customer forecasts, on hand inventory and sales data.

Managed other administrative duties and daily / monthly progress reports and

developed a monthly progress report which tracks the sales, open orders, history,

and budgets.

Analyzed and reported performance metrics for divisional sales reps; daily, weekly,

monthly, quarterly and fiscal year end numbers, including forecast, bookings,

performance against quota, products and market segments.

Prepare quarterly status report, forecast vs actuals vs budget to identify any potential

risk.

Managed the preparation of weekly reports - outlined current status of key indicators

and managed forecast vs actual vs budget and tracked position for any quota

changes for sales force throughout period.

Performed various sales reporting on customer information, product information, sales

information (Gross Sales, Net Sales, Margin Reports, COGS, NIBT, SG&A

(managed and processed all Divisional Operational Expeditures), CAP/BDF funds

(managed and processed all Cooperative Advertising Program and/or Business

Development Funds,) etc.

RR Donnelley, Libertyville, IL

Financial Services Representative, March 2000 - February 2005

• Accumulated and managed financial activity, ensuring timely revenue collection and

effective reporting in order to enhance cash flow management related to cash

application, expenditures, accounts payable, accounts receivable, and collections.

Improved customer service through instant, on-screen access to all account information,

including outstanding invoices, sales orders and work in progress.

Maintained contact information, creates notes and details credit management

information for effective customer service (Substantial customer account reporting

and attached credit management notes to customer accounts and individual

transactions.

Deduction management - reconciled account "Chargebacks," processed,, issued and

applied credits, debits, invoices and remittances.

Supported average days-to-pay (DSO) information and Aging Reports, recurring

invoicing, customer statements and miscellaneous unassigned cash receipts.

Understand individual terms, tax and discount tables and researched D&B, trade

references and electronic trading customers.

Defined currency used by each customer and retained balances in local or foreign

currency.

Provided user-defined General Ledger integration by branch, product class, geographic

area, vendor and warehouse.

Motorola, Inc, Libertyville, IL

Lead Production Coordinator, January 1992 - January 2000

• Regulated and altered workflow according to established manufacturing sequences

and lead times to expedite production operations and related support activities in a

safe, timely and efficient manner. Accountable for the effectiveness of the team, time

completion of scheduled production jobs and ensuring compliance to policies,

procedures, processes, equipment (SOP's, GMP's, PPE's, Safety, etc.)

Member of the Motorola Design Team and team leader & facilitator for High

Involvement/Self Empowered Production Team and work force dealing with quality

and process improvements through Deming principles, Six Sigma and Zero Defect

Manufacturing Practices.

EDUCATION

Kishwaukee College

January 1990

Northern Illinois University

January 1991

COMPUTER SKILLS

MS Word, MS Excel, PowerPoint, Coams, AS400/JD Edwards, (In terms of forcasting

and sales reporting - Futurion, Foresight, Clarity Performance Management, Adhoc-

Hyperion/Essbase.)

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