Customer Service Sales
Resume:
Duane
Duane T. Van Den Broeke
*** ******@*****.*** Savage, MN 55378
Sales
Sales / Account Representative
Highly motivated and results driven professional seeking career as sales representative.
Excellent at building and nurturing customer and business relationships. Strong Information
Technology background with exceptional written and verbal communication skills. Excellent
organizational skills. Effective at facilitating meetings, project management, presentations,
demos, training, and mentoring.
SUMMARY
SUMMARY OF QUALIFICATIONS
Motivated, confident, responsible, and dedicated professional
Exceptional task management, prioritization capabilities, and completion skills
Nurtured and maintained relationships with customers, sales staff, and field engineers
Acknowledged by peers for outstanding customer relationship
Recognized and awarded for innovative ideas, problem solving, and issue resolution
Facilitated meetings with clients at all levels of an organization
Liaison between business clients, stakeholders, end-users, and IT teams
Excellent customer service, dedication, and leadership
Highly responsive and adaptable to different organizational environments
Productive within independent and collaborative work environments
Written and verbal communication skills adaptable to a wide spectrum of clients
Prioritized and managed multiple projects simultaneously
Strong technical background with exceptionally strong computer skills
Resourceful and reliable
Trained and mentored new employees
Led and managed IT project teams
Analyzed business processes to identify opportunities for technology improvements
Project Management for small and medium sized projects
Presented end-user training sessions on use of software applications
Page Two
Duane
Duane T. Van Den Broeke
PROFESSIONAL
PROFESS
PROFESSIONAL WORK HISTORY
3M COMPANY, St. Paul, MN, 1994 to 2008
IT Business Analyst/Project Leader at 3M Company, St. Paul, MN
IT
Analyzed business processes and led projects producing global IT applications that reduced
project time, reduced costs, and accelerated project approval time. Worked with multiple
business units, divisions, manufacturing facilities, and research labs.
Additional
Additional Roles:
Six Sigma Green Belt on one of 3M's first Six Sigma projects
Mentored and managed software developers and college interns
Developed and maintained global Lotus Notes/Domino and web applications
Managed enhancements and planned new releases of Lotus Notes applications
TECHNALYSIS CORPORATION, Edina, MN, 1989 to 1994
Computer Consultant at 3M Company, St. Paul, MN
Computer
Site Manager and liaison between client management and Technalysis consultants.
Software developer maintaining in-house utility programs and managing maintenance on
more than 200 software applications used by more than 1800 engineers.
Trained and mentored new analysts, acclimating them to the environment,
procedures, and software tools
Prioritized and coordinated software maintenance schedules with customer service,
product managers, analysts, and customers
Designed and produced automated software installation procedures
ZYCAD CORPORATION, St. Paul, MN, 1985 to 1989
Computer Analyst/Software Engineer
Computer
Developed software programs that compiled CAD designs into Zycad's binary machine
language (ZIF) and created reports from the output of Zycad's simulators. Developed
software programs that translated electrical CAD designs into Zycad's binary machine
language.
EDUCATION
EDUCATION
MOORHEAD STATE UNIVERSITY, Moorhead, Minnesota
Bachelor
Bachelor of Arts, Mathematics; Minor in Computer Science
CONTROL DATA INSTITUTE, Minneapolis, Minnesota
Certificate
Certificate in Computer Programming and Operations
HONORS/ACHIEVEMENTS
HONORS/ACHIEVEMENTS
3M Pyramid of Excellence Award Nominee
Hired as a 3M employee while working on-site as a consultant
Multiple awards within 3M for providing excellent IT applications and solutions
Dean's list, Moorhead State University
Who's Who Among American High School Students
Contact this candidate