Customer Service Quality Control

MARLE E. SANTOS TOVAR

**** ****** ****, **** **** - Hialeah, FL 33014

Phone 305-***-**** - 305-***-****

Email: *********@*******.***

Objective: To be a good support of my teamwork, by using my knowledge, experience,

dedication and, advanced clerical skills; specially, my ability to enter and verify information with

accuracy and efficiency in computerized information systems.

WORK EXPERIENCE

PRODUCTION TECHNICIAN (06/2005 – 01/2007)

ADECCO (BECKMAN COULTER)

- Responsible for packaging production orders and filling documents following procedures by

FDA regulations.

SECRETARY OF PRODUCTION AND QUALITY CONTROL (03/1993 – 03/2004)

RALCO S.A. – BARRANQUILLA, COLOMBIA

Major Duties:

Responsible for assisting to the Quality Control Manager and Production Manager.

-

Verifying and correcting information to be entered into a database. Typing and preparing a

-

wide variety of materials from rough draft into final form.

Elaborating forms in Excel and presentations in Power Point.

-

Responsible for filing of correspondence, reports and documents, establishing, updating and

-

maintaining office records and files.

Responsible for providing information to regulatory agencies, customers, and other

-

departments, following the company policies and procedures.

Customer service, such as receiving telephone calls and greeting visitors, handling referrals

-

as necessary.

EDUCATION

1978-1984 High School Diploma

Liceo Femenino del Sinu (Colombia)

2005-2006 ESL, Level 5

Miami Dade College

SKILLS

Ability to meet and deal effectively with the general public, and to use tact and good

-

judgment.

Knowledge of office practices and procedures. Ability to learn routine and specific tasks

-

within a reasonable time period.

Knowledge and experience of computers applications in Microsoft environment: Excel,

-

Power Point and Microsoft Office Word.

Knowledge of business, spelling, and arithmetic.

-

08.28.2009

Human Resources Department

Pasteur Medical Center

Hialeah, Florida

Dear sir or Madam:

I am interested in a Clerk Typist position in your organization.

My knowledge, experience, dedication and advanced clerical skills, would exceed your

expectations if given the chance.

I would appreciate the opportunity to discuss this position in more detail in an interview

at your convenience.

I look forward to hearing from you and the possibility of being part of your team work.

With great interest,

Marle E. Santos

Contact this candidate