Customer Service Manager

Thomas P. Thomas III

**** ****** ***** ***** * Fleming Island, FL. 32003 * ********@*********.*** * 904-***-****

Dedicated IT professional with 20 years of experience delivering strategic solutions that align with the

needs of the business and drive its success.

Summary of Qualifications

Adept at developing IT strategies and effectively communicating them to the executive team of a

270+ store retailer with over $1.3 billion in annual sales.

In depth knowledge of managing an annual capital and expense budget.

Knowledgeable in the management of relationships with strategic business partners, business

negotiations and contract review.

In-depth knowledge of all areas of retail: Merchandising, Planning and Allocation, Replenishment,

Price Optimization, Supply Chain, Store Systems, POS, EDI, CRM, Loyalty, Stored Value, Electronic

Returns Cards, Accounting, HR, Payroll, LP and Credit Card.

The ability to be both technical and business oriented.

Knowledgeable in data analysis and business intelligence.

In-depth knowledge of gaining initial and continued Sarbanes Oxley and PCI compliance.

Ability to develop associates and new areas within IT.

Excellent communications, analytical, interpersonal and presentation skills.

Expert at managing multiple projects simultaneously.

Professional Experience

Stein Mart Inc. Jacksonville, FL. 1997-2009

Evolved an IT group of seven programmers to an Application Development staff of thirty two full time

associates and eight contractors focused on delivering solutions for a 270+ store retailer with over $1.3

billion in annual sales.

Director, Applications Development. 2001-2009

2009 Led the IT effort to migrate Stein Mart from a direct ship model using UPS to a Supply

Chain model. Once fully implemented this project is estimated to save the Company $40 million

dollars a year.

2008 Led the development effort to migrate from the Domino/Notes/ Websphere

Portal/Sametime collaboration stack to the Microsoft MOSS/Sharepoint/Communicator stack.

2008 Launched a new version of the in store receiving application that both improved

functionality and replaced Visualage RPG with .NET.

2007 Participated in the end user selection of a new Merchandising System. Oracle was chosen

from a short list that also included SAP and JDA. This project was deferred due to the economic

downturn and the new Supply Chain initiative.

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2007 September 2006 – March 2007 – Interim CIO.

o Reported to CEO.

o Worked with IBM to perform an IT assessment. Many of the elements from this

assessment are in place today.

o Initiated a new process to develop the Fiscal 2007 budget and to better track paid

invoices.

o Resolved a long standing issue between Stein Mart and GE Capital involving a lease

termination.

o Established quarterly customer service awards to acknowledge outstanding customer

service within the Infrastructure/Operations, Applications Development and Support

Services groups.

2006 Assumed full control of Stein Mart’s relationship with its POS business partner. Transferred

360 commerce licenses from Torex to Oracle and began the process of migrating Stein Mart

away from 100% outsourced Store Systems development to a more healthy and balanced

approach with a small in house Store Systems group and Agilysys as a new Store Systems

business partner. This ongoing process includes:

o Upgrading to ORPOS v13, replacing a custom credit switch with ISD, replacing a custom

stored value system with ISD, replacing custom encryption with an RSA appliance,

implementing Oracle Returns Management, implementing ORPOS’s Central Office,

implementing Websphere MQ Remote and changing to PED compliant Verifone

devices.

2006 Successfully executed the Stein Mart Master Card program in 110 days. This program has

driven in excess of $19 million to Stein Mart’s bottom line in its two and half years of operation.

2006 Successfully implemented systems integration with Profitlogic/Oracle’s Price Optimization

solution. As a result, Stein Mart was able to: markdown by zones rather than chain wide,

increase margins and better manage inventory.

2005 Led the IT effort to make Stein Mart a PCI compliant level one merchant. Developed an

iseries based key management, encryption and decryption system.

2004 Led the effort to expand the applications on the PPT devices to include a price lookup

function used to manage markdowns which allowed Stein Mart to realize labor savings.

2004 Worked with Stein Mart’s POS business partner to acquire Linux based touch screen

registers and 360 commerce V6 in an effort to migrate Stein Mart off of 4690.

2003 Led the IT effort to put the necessary measures, controls, policies and procedures in place

to make Stein Mart compliant with Sarbanes Oxley from both an IT and overall Business

perspective.

2003 Implemented all POS, Store back office, Wireless Network and Corporate systems changes

to support a new leased shoe provider in 60 days. This project represented our first production

use of Symbol PPT’s.

2003 Led the effort to replace a 4690 based receiving system with a PC based system utilizing

Visualage RPG and SQL server.

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Senior Manager, Applications Development. 1999-2001

Assumed the additional responsibility for managing the acquisition of all AS400/iseries systems.

Negotiated price and lease terms.

Assumed control of the Evolution COBOL code base after Intrepid was acquired by Peoplesoft

and Peoplesoft dropped the product.

Negotiated a license transfer from Intrepid’s Decision Master to a standard MicroStrategy

solution set. This established MicroStrategy as Stein Mart’s Business Intelligence tool.

Manager, Applications Development. 1997-1999

Assumed full responsibility for all of Stein Mart’s ERP systems and all Application Development

activity.

Led a one and half year effort to replace Stein Mart’s Lawson Merchandising system with

Intrepid’s Evolution running on an AS400.

Resolved the CFO’s issue with the Perpetual Inventory not matching the Retail Stock Ledger.

Resolved the CEO’s issue with inaccurate and late sales data.

Assumed responsibility for an OS2 based Domino server being used by Store Operations,

migrated it to an AS400 and deployed Notes email to all associates within the Corporation.

Successfully upgraded all systems for Y2K.

Successfully standardized Accounting and Merchandising on the same 4-5-4 calendar and

modified systems to work with 53 week years.

Casual Corner Group. Enfield, CT. (Retail Brand Alliance) 1989-1997

Project Leader for core Merchandising and Distribution Center systems. 1993-1997

Selected as a member of the team responsible for migrating Casual Corner’s Mainframe

Merchandising Systems to Intrepid’s Evolution running on an AS400.

Member of the exploratory group assigned to work with TI’s IEF CASE tool.

Database Administrator 1991-1993

Asked to join the inaugural two person Database Administrator group.

Designed databases, maintained a data dictionary, developed COBOL modules that contained all the

SQL utilized by the mainframe applications.

Programmer Analyst for core Merchandising and Distribution Center systems. 1989-1991

Performed Analysis, Design, Coding and Testing of mainframe applications utilizing COBOL, CICS, JCL,

VSAM, DB2, VM and TSO.

Selected as the first programmer to develop an application on a PC utilizing C.

General Electric, Electric Distribution and Control. Plainville, CT. 1987-1989

Programmer Analyst.

Performed Analysis, Design, Coding and Testing of mainframe applications utilizing COBOL, CICS, JCL,

IMS and VSAM.

Education

B.S. Magna Cum Laude, Central Connecticut State University, New Britain, CT

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