Customer Service Manager

* ** ****** ****** ● A mherst, O hio * **** ● * **858336 ● m ***************@**********.***

Meredith Phillips

Objective

To continue working and utilizing my experience and skill within specific career fields

that pertain to my knowledge and background in the areas of which I have either studied

or previously had experience in.

Summary

Currently I work with and also co-own several Subway franchises in Amherst, Ohio.

I have specialized experience in Computer Networking, PC Repair, Tech Support and

Troubleshooting.

Within the last six years I have also supervised four different Subway Stores, managed

employee relations, oversaw all customer relations that included complaints, large

catering orders as well as hosted various public events for customer outreach.

I’ve proven within my field of experience my capacity and knowledge of various

equipment that I have used in performing my job, which I have included in detail below.

Skills and Accomplishments

S ubway University A ugust 2007

Certificate of Completion for Subway Franchisees

Other Skills and Accomplishments

Expert user in all Microsoft Office programs

WPM 60

Supervised and handled cash deposits and banking for four separate Subway stores

Commercial and PC networking, repair and tech support

Six years of employee management and supervision

Six years working with profit and loss, analytical review, payroll and human resourcing.

Professional Experience

J an 03 P resent JADDCO, Inc Amherst, O hio

Co-owner and General Manager

Employee Supervision, Customer Relations and Customer Service, Banking, Quality

Control, Inventory and Bulk Food Orders.

Education

August 99 Lorain County Elyria, Ohio

August 03 Community

College

August 07 Subway University Milford, CT

1995-1999 Firelands High School Oberlin, Ohio

References

References available upon request.

Contact this candidate