Customer Service Developer

ALEXANDER ROCHA

********@*****.***

*******@***.***

http://lamp.cse.fau.edu/~arochad/

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*** ** ** **

Mobile: 561-***-****

Boca Raton, FL 33431

MOBILE APPLICATION DEVELOPER / WEB DESIGN / USER-INTERFACE DESIGN

Developer – Mobile technologies - Webmaster – IT Professional – Google Android

Creative web and mobile application developer with a strong background in Google’s Android OS and UI

design. Proven ability to identify problems, analyze possible solutions and determine best course of action to

meet objectives. Significant experience in mobile application full development cycle, including pre and post

developing stages. Highly experienced with UI/UX design for mobile applications and web design. Proficient

in Adobe/Macromedia line of products. Strong communication skills both oral and written.

TECHNICAL SKILLS

Web development and programming (HTML, CSS, XML, JavaScript, PHP, MySQL)

Proficient in Google Android development

Programming language experience in C, C++ and Java

Application development for mobile devices

UI/UX design and implementation

Proficient in Adobe Creative Suite products (Photoshop, Illustrator, Dreamweaver, InDesign)

Knowledge of SQL relational database architecture and store-procedures

Experience with mock-up creations using Balsamiq Mockups

Microsoft Windows OS 98/ME/2000/XP

Microsoft Windows Server 2003

Microsoft Visual Studio 2008

Eclipse

Microsoft SharePoint Technologies

Active Directory Administration

DNS, DHCP, WINS, TCPIP, SMTP

Microsoft Exchange 2003/2007

Microsoft Internet Information Services (IIS 7.0)

PROFESSIONAL EXPERIENCE

Information Services Support Technician, National Healing Corporation (Current).

Boca Raton, FL (October 2007 - Present)

Provide on-site IT support to corporate office including servers, workstations, printers and phone

system.

Provide off-site technical support in a Helpdesk environment to over 600 remote employees

distributed nation-wide, including two branch offices.

Provide technical support and troubleshooting assistance to company’s proprietary content -

management web-based applications.

Assist with updating content and design for corporate website (www.nationalhealing.com).

Perform computer/server hardware repair and upgrades on company’s equipment as well as

maintenance and performance optimization tasks

System Administrator/Webmaster, Law Office of Charlotte H. Danciu, P.A.

Delray Beach, FL (August 2005 - July 2007)

Managed and monitored network activity throughout the law firm.

Resolved any systems or network related issues found within the company.

In charge of computer maintenance and software optimizations on a regular basis.

Handled computer hardware repairs and upgrades.

Redesigned and administered law firm’s website (www.adoption-surrogacy.com).

Sales Team Member, CompUSA.

Deerfield Beach, FL (June 2005 - August 2005)

Assigned to Communications & Media Area (Phones, PDAs, Cameras, MP3 Players, Printers,

Accessories).

Provided excellent customer service in the Communications & Media Area.

RELEVANT EXPERIENCE

Smart Android Apps (http://www.smartandroidapps.com) – Co-Founder

Co-Founder of mobile application developing firm targeting Google’s Android platform.

Developed and published 4 successful branded Android applications to the Market with the names

of W iggle, No Signal Alert, AudioManager and SmartPad.

Developed mobile applications for individuals and companies on a per -project basis.

Application “No Signal Alert” featured and voted as “Android’s Top 12 most useful free apps” by the

well known weblog site Lifehacker.com (http://lifehacker.com/5212542/one-dozen-super+useful-

and-free-android-apps).

Over 100,000 combined downloads for line of company branded applications in the Market.

Application porting from various mobile platforms (iPhone and BlackBerry) to Android.

EDUCATION

Florida Atlantic University - Boca Raton, FL

Currently seeking Bachelor of Science in Computer Science 200 7 - Present

ADDITIONAL COURSES & CERTIFICATIONS

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Administrator plus Messaging (MCSA) 2003

Microsoft Certified Systems Engineer (MCSE) 2003

Computer Repairing and Maintenance Course (30 hours)

International Baccalaureate (IB) Diploma holder

LANGUAGES

Fluent in English and Spanish both oral and written.

REFERENCES

Available upon request.

Contact this candidate