Manager Project
Resume:
David E. Falco
Chelmsford, MA 01824
***********@*****.***
PROFILE
Experienced Program Manager with a history of on time and on budget product delivery, seeking senior
level program manager/director position. Recognized leader in team development, project planning,
implementation and control, and project completion. Experienced in bringing technology products to
market in software and hardware development. Specific expertise in engineering, quality assurance, and
product management. Product expertise in telecommunications, mobile email systems, SMS and voice
messaging systems, internet applications, mobile client development, internet security, and multimedia.
EXPERIENCE
Nokia, Burlington, MA 2000 - 2009
Senior Program Manager – Messaging Solutions. (2004 -2009)
Lead a team of four program managers, chair the program team in the development and delivery of
Nokia Email Service, Nokia’s first major internet service
Manage entire development life cycle from inception to sustaining. Approve software
requirements, milestone reviews, delivery systems, marketing plans, and deployment
procedures for global rollout.
Lead management team responsible for all server development and establish service level
standards. Establish feature requirements and release criteria for all Nokia Email Service
releases. Direct engineering team throughout entire development life cycle.
Manage all client development work for Symbian devices. Define and lead delivery team for
on device setup and client functionality. Act as primary interface to Nokia mobile phone
development organization.
Direct Nokia Email Service delivery and country deployment teams. Approve architecture,
establish policies and approval mechanisms, and approve contracts for ISP and carrier
relationships. Clear marketing and legal hurdles for systematic rollout out of Nokia Email
Service in over 20 countries and languages.
Succeed in delivering 5 sequential quarterly releases of Nokia Email Service on time and on
budget.
Expertise in POP / IMAP connectivity, Exchange and Domino corporate connectivity,
performance and reliability matrices, and Symbian OS.
Program Manager – Security Software. (2000 to 2003)
Lead management team comprised of managers from all departments in the development and delivery of
Nokia Message Protector, an anti-spam, anti-virus firewall system for corporate deployments.
Approved software application, operating system, and hardware design parameters.
Coordinated program goals with those of related programs. Managed day-to-day decision-
making process within and outside of group. Set risk and release criteria for final release
David E. Falco ***********@*****.***
Created, tracked, and reported on program budgets and delivery schedules lasting 3-12
months.
Managed all internal software development activities and the sourcing of outside technologies.
Selected and managed outside localization resources.
Managed all engineering interfaces to manufacturing organization, ensuring suitability of
hardware designs, cost of manufacturing and delivery schedules of prototype development.
Coordinated all customer contact for Alpha and Beta test
Expertise in messaging systems, anti-virus, anti-spam, and message content filtering
Comverse Network Systems, Andover, MA 1997 - 2000
Senior Engineering Project Manager
Created and managed teams that designed and delivered multi-million dollar carrier grade messaging
systems
Author of development plans and project proposals in response to customer requirements.
Negotiated details on accepted proposals and participated in contract approval process.
Planned/implemented budget, equipment, and personnel requirements for all project activities.
Managed project team of 50 engineers and support staff.
Reviewed and approved all technical specifications.
Set all internal project milestones, customer deliveries, and release criteria
Managed delivery schedules and on site installations with customers for approximately
$75 million in revenue in Asia, Europe and the Americas.
Project expertise in Voice and SMS, E1/R2 and SS7 signaling, POTS and wireless
implementations.
Digital Equipment Corporation, Maynard, MA 1995 to 1997
Senior Software Business Manager – Workstation Business Group
Responsible for internal development efforts and external partnerships related to multimedia products.
Wrote business plans, functional specifications, and channel initiatives
Developed marketing programs.
Set business goals and technology direction for 20 person engineering team.
Expertise in Internet publishing, video conferencing, audio and video codecs, developer tools
and applications, speech synthesis, speech recognition and telephony applications.
Lotus Development Corporation, Cambridge, MA Prior to 1995
Positions of progressive responsibilities.
Senior Program Manager – Electronic Messaging Division.
Managed team responsible for Lotus Forms add on to Lotus Notes, tracked resource and expense
estimates for budgetary adherence, and specified project milestones and goals. Located and
supervised external development organizations as needed for product segments. Budgetary
responsibility of approximately $1.5 million.
Project Manager – OEM Software Development
Responsible for management of all OEM software development activities for corporation
(approximately 20% of all corporate shipments). Developed versions of Lotus’s business
productivity tools tailored to the home market resulting in yearly revenue of approximately
David E. Falco ***********@*****.***
$7 million. Managed quality assurance manager, program manager, and documentation manager.
Directed all engineering staff members. Budgetary responsibility of approximately $1 million.
Program Manager – Components and Peripherals.
Liaison with outside software and hardware organizations, managed all aspects of contractual
negotiations and coordinated internal software development efforts with engineering efforts of
strategic hardware partners. Responsible for estimating and tracking costs and staffing
requirements for all development efforts.
Product Support Manager.
Managed 20 support specialists, including all staffing, budgetary, and technical issues within
group. Implemented training programs and participated as member of project review
committees. Responsible for ACD phone system, statistical analysis of call handling, and
transition of all support activities affected by corporate acquisition.
Product Support Supervisor.
Provided direct supervision to group of support specialists. Developed and conducted training
classes in Lotus products. Conducted salary and performance reviews. Represented Lotus at
various software forums and trade shows.
Product Support Specialist.
Provided direct product assistance to users of Lotus products over the phone or though the mail.
Developed software applications for use by various departments within Lotus.
EDUCATION
Suffolk University, Boston Massachusetts.
Masters in Business Administration
Research fellowship recipient in Microcomputers, Organizational Productivity, and Decision Support
Systems.
Bachelor of Science in Business Administration
Cum laude graduation
PROFESSIONAL DEVELOPMENT
Scrum Alliance
Certified ScrumMaster
Project Management Institute
PMP Certified
Contact this candidate