Customer Service Manager
Resume:
BRYAN O. SESSION
SAN FRANCISCO, CA 94122
415-***-**** • ************@*******.***
MARKETING CONSULTANT/LEAD GENERATION EXPERT with more than 15 years
of experience in business-to-business lead generation, qualifying and developing new
business, inside sales, client relations and managing prospect pipelines. High-volume
caller with a proven track record for generating interest that brings in top clients.
EXPERIENCE:
MARKETING CONSULTANT for clients including Grafik Marketing Communications,
California Investment Trust, Fort Hill Company and Pro Service Hawaii.
(April 2006 – present)
Lead generation and qualification; corporate research; and appointment setting
•
with A- to C-level executives for outside sales reps.
Set appointments leading to sales with high-profile corporations including Major
•
League Baseball, Pacific Gas & Electric, Nike Sports, National Football League’s
Players Association, Walters Art Museum and Hyatt Hotels.
ACCOUNT MANAGER / DIRECTOR OF TRAINING for Sourceout Inc.
(August 2002 – March 2006)
Client relations for accounts managed across a variety of industries; lead
•
generation and appointment setting with senior level executives; corporate
research; employee hiring and training.
Duties included training in-house account managers, as well as offshore
•
telemarketers and customer service representatives in Bangalore, India; database
management using CRM tools, Salesforce.com and ACT.
Clients included Grafik Marketing Communications, Tom Peters Company, Direct
•
TV, Dish Network, Job Rec Incorporated and DSP Healthcare.
Set appointments leading to sales with high-profile corporations including Honda
•
Motor Corporation, Standard Oil, Provident Bank and Baltimore Zoo.
MARKETING MANAGER for Healthcare Consulting and Staffing/Travel Nurses
International
(August 2001 – July 2002)
Marketing and lead generation for travel nurse and crisis staffing company.
Contacted hospitals worldwide; lead generation; client development; cold calling and
database management.
BRYAN O. SESSION
Page Two
TELEMARKETING RESEARCH for RevealNet Internet Technologies Inc.
(June 2000 – July 2001)
Marketing and research for Internet tech marketing firm. Duties included introduction
of services for various clients; lead generation; client development; cold calling and
database management.
MARKETING ACCOUNT MANAGER for HEALTHCARE PLUS
(September 1998 – October 1999)
Marketing of medical services to hospitals nationwide via telephone. Duties included
lead generation; introduction of services to senior hospital officers; setting up sales
meetings and database management.
TELEMARKETING MANAGER for APOGEE CONSULTING
(May 1997 – July 1998)
Marketing for hospital revenue management auditing firm. Duties included lead
generation; marketing revenue management services to hospital finance offices
nationwide via telephone and database management.
Sales Development/ACCOUNT MANAGER for HEALTHCARE REVENUE
MANAGEMENT
(March 1994 – May 1997)
Reported to president and four vice presidents for medical revenue management
auditing firm. In charge of identifying and developing business opportunities among
healthcare facilities across the country. Duties included marketing revenue
management services to hospital finance offices and discussing programs and services
with hospital senior financial officers.
RESEARCH, TELEMARKETING AND CUSTOMER RELATIONS for a variety of
employers
(1990 - 1994)
Duties included customer service, telephone research, sales and database
management for employers in a variety of industries including healthcare, finance and
software.
EDUCATION:
B.A., Broadcast Communications/Speech, San Francisco State University
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