Customer Service Manager

E-MAIL **********@*******.***

BARBARA CHAPMAN

PROFESSIONAL EXPERIENCE

AT&T Miami, Florida

Relieving Assistant Manager As relieving assistant manager (RAM)

I maintained attendance records, provided training, development,

quality scores and feedback to as many as 17 employees. Assisted

employees with problems involving computer errors and customer

accounts. Provided assistance to escalated customer calls, handled

public service commission complaints and higher management

complaints.

Support Representative -

Interact with sales/service representatives providing aid and assistance

with computer problems to ensure customers received the highest

standard of customer service.

Retention Representative

My main focus was to retain customers when they were leaving and to

increase sales by providing excellent customer service and up selling

services.

Service Representative

Provided customer service, by answering questions and concerns about

billing, made collections judgments and sold services to customers.

Sales Representative

Sold service to new customers and customers moving locations.

Identified needs and overcame objections to meet high quotas.

Universal Representative

Handled all aspects of customer service/sales collections, final

collections, retention while providing high standards and meeting or

exceeding all quotas.

Long distance operator

Placed long distance calls for customers, including ship to shore.

Responsible for proper billing of calls as well as providing service

with a smile. Assistant manager and relieved as training manager.

US Army Miami,

Florida

Signal Corp Honor Graduate Advanced Individual Training

Communications Class of 1500.

Jetcoat Emulsions Miami,

Florida

Office Manager –Maintained ledgers, accounts receivable, accounts

payable, process bill of ladings, maintain inventory, track petty cash,

answer telephones and assistant to V.P.

Farsouth Growers Homestead,

Florida

Office Manager shipping and receiving. Maintained bill of ladings,

shipping and receiving logs. Provided payroll hours and tax records

on 75 employees. (Seasonal Employment)

E DUCATION

Community Center of South Dade

Computers

Basic Computers- Microsoft Office, Word, Excel, Web Search,

Outlook

Dale Carnegie

Public Speaking

St Thomas University Miami Florida

Pursued BA Degree in Business Administration. Took various

classes to advance my job qualifications after hours while working

full time.

Miami Dade College Miami Florida

Pursued BA Degree in Business Administration.

Bellsouth University

Bellsouth provided continuous training on various aspects of

business, from Ethics to Collections and Sales. Also took various

Management to enhance my ability as a RAM Manager and

TEAMLEAD.

V OLUNTEER EXPERIENCE

Hospice volunteer- bereavement counseling and fund raising for

Aid’s awareness.

Cub Scouts- Den Mother

Billy Bostic Foundation- Fund Raising to provide transplant to

patient.

References

Available upon request

Contact this candidate