Customer Service Human Resources
Resume:
Elizabeth E. O’Brien
Salisbury NC 28144
OBJECTIVE: To obtain a challenging management position within a well
established lending institution, real estate title company, or related business with
opportunities for business development and strategic planning, implementation of
procedures and policies, and direct contact with employees and clients.
SKILLS PROFILE:
Thirty years experience in banking and title services
Knowledgeable about underwriting, lending and title practices
Hands-on management approach
Successful marketing and follow-up skills, ability to develop and maintain
business relationships with a “customer first, always” approach to reach
goal objectives
strong communication skills, both written and verbal
strong cross-sell skills, using a professional, yet personal style
Highly organized and efficient, exceptional time management skills
WORK HISTORY: See attached
EDUCATION: St. Thomas Aquinas High School, Dover NH
University of Southern Maine, various courses
NHLTA, MLTA, STATE OF MAINE, Bureau of
Banking, various courses
HOBBIES AND INTERESTS: Photography, Gardening, Travel
REFERENCES: Furnished upon request
Elizabeth E. O’Brien
WORK HISTORY
SAGADAHOC TITLE COMPANY September 2007-September
2008
OWNER Bath, Maine
Sagadahoc Title Company was formed in response to requests and at the urging of well-established
clients from previous title company. Responsible for all areas of the business, including initial set-up,
marketing and sales, title abstracting, reviewing, and title insurance issuance, human resources,
reconciliation of recording, operating and escrow accounts, responsible for all compliance and financial
regulations, review of loan documents, closings, and all post-closing requirements.
WARRANTY TITLE COMPANY October 1997-August 2007
MAINE REGIONAL DIRECTOR Portland and Bangor, Maine
Established Warranty Title Company’s presence in Maine. Oversaw a staff of seven personnel, including
abstractors, attorneys, processors, administration and loan closers. Responsible for all abstracting,
marketing, and closing efforts. Developed and maintained relationships with clients, reviewed all titles
and resolved title issues, oversaw scheduling, processing, disbursements, post-closing and compliance
issues. With a “hands on” approach to management, and customer service that exceeded clients
expectations, I successfully grew the company from one employee conducting 20 closings a month, to
seven employees conducting over 150 closings a month.
MID COAST TITLE COMPANY May 1992-August 1996
LOAN CLOSER/PROCESSOR Brunswick, Maine
Assisted a local attorney in establishing Mid Coast Title Company. Brought client relationships to the
company and continued successful relationships with them. Oversaw opening of office, implemented
office procedures, prepared title commitments and final policies, processed loans and conducted closings.
Also responsible for all post-closing and disbursements, compliance, and recording of documents.
PEJEPSCOT TITLE COMPANY May 1990-April 1992
LOAN CLOSER/PROCESSOR Brunswick, Maine
Responsible for processing, closing, post-closing, and disbursement of funds. Developed and maintained
relationships with local lenders, builders, realtors and legal clients.
BATH SAVINGS INSTITUTION April 1989-May 1990
LOAN PROCESSOR Bath, Maine
Processed loans for approximately 6 loan officers. Responsible for reviewing, advising and following
credit guidelines, ordered and reviewed verifications of deposits, liabilities and employment, determined
underwriting ratios, ordered and reviewed title work and appraisals, obtained tax, water and sewer
information, determined required escrows, and prepared final loan documentation for closing.
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