Quality Assurance Manager

Susan E. Bowen

**** **** ******* ******, #** 917-***-****

Chicago, IL 60626 *********@***.***

WORK EXPERIENCE

Deutsch, Inc.

Content Manager

November 2006–April 2009

Conducted research to find legal substantiation for Tylenol.com site updates. Prepared copy decks

and organized source documentation to submit for McNeil Consumer Healthcare’s approval.

Created and maintained a copy style guide for Tylenol interactive work. Developed content

matrices and recommendations for site redesign projects. Collaborated on script and prototype

created for usability testing. Performed quality assurance testing before site launches. Used social

networking analysis software to perform competitive audit during preparation for new business

pitches. Performed search engine optimization based on site-analysis data and SEO best practices.

Wunderman

Proofreader

October 2003–November 2006

Edited and proofread internal presentations, newsletters, and new business pitches; outgoing print

and interactive advertising materials for clients such as Microsoft, Citibank, and Office Depot;

and Spanish version of QuitAssist guide for Phillip Morris. Translated banner ads and website

copy into Spanish for Phillip Morris. Maintained and updated style guides for department.

Kaplan Higher Education

Copywriter

August 2002–February 2003

Created original content and edited repurposed copy for the Kaplan University site redesign.

Participated in Creative Services strategy meetings. Interviewed Kaplan University faculty and

students to create staff profiles, compose student testimonials, and edit program descriptions.

Grey Interactive

Copywriter

April 2000–February 2002

Wrote short-form content for Cover Girl, Pantene, and Jif online campaigns. Worked on Creative

Services team that pitched and won CELEBRATIONS Chocolates business. Recognized by Ad

Council for banners written for LD Online redesign, a pro bono project for the Coordinated

Campaign for Learning Disabilities and the Communications Consortium Media Center.

Translated promotional copy into Spanish.

Young & Rubicam

Executive Assistant to Senior Vice President

August 1998–March 2000

Liaised with regional and European offices, coordinated corporate presentations and arranged

international senior executive meetings, including Finance Leadership Team meeting in Rome, Italy.

OTHER EXPERIENCE

Freelance Editorial Consultant

January 2002–present

Extensive freelance experience copyediting for clients such as Ngage Pictures Ltd., a film production

company, and best-selling author Elizabeth Gilbert.

Area 51 Group, Inc.

Content Strategist

March 2001–October 2001

Freelanced with Creative Director on the redesign of National Center for Learning Disabilities

(NCLD) website. Conceptualized site design, devised information architecture, and developed the

communications strategy to ensure an effective Web experience. Managed staff of freelancers.

Worked with NCLD experts to develop content and presented creative work to NCLD Advisory

Board at national meeting.

EDUCATION

University of North Carolina, Chapel Hill, B.A. in Spanish

Skills: Applications: Microsoft Office, Adobe InDesign, and Photoshop

Languages: Fluent Spanish

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