Customer Service Engineer

Manuel Fernández-Longo

**** ********** **., *********, ** 34746

Home: 407-***-**** • Cell 407-***-**** • Email: abnlja@r.postjobfree.com

PROGRAMMER-ANALYST / SYSTEM ENGINEER / SOFTWARE ENGINEER

A performance-driven IT professional with 15+ years of experience. Possess deep knowledge of software development

lifecycle processes. Consistently recognized for excellence in customer service. Fluent in English and Spanish.

TECHNICAL SKILL SET

Business Basic (BBx/VPRO5, OPEN Basic, MAI), Visual Basic, Visual C++, HTML, SAS, Java,

SOFTWARE:

JavaScripts, KML, KMZ, XML, Advanced Revelation, Pascal, LISP, PROLOG, COBOL, Fortran

HARDWARE: IBM’s Mainframe, 3461, RISC 6000, Personal Computers, HP 3000, SUN

DATABASES: SQL, Access

OPERATING SYSTEMS: Windows, SCO UNIX, AIX-UNIX, Linux

CERTIFICATES: SCO UNIX System Administrator, COMPTIA A+, Network+

• Advanced understanding of communication protocols, such as TCP/IP, NetBEUI.

• Debugging of network hardware and software

OTHERS: • LAN administration and organization.

• Implementation of testing procedures

• 2nd level help desk experience.

EXPERIENCE

STARWOOD VACATION OWNERSHIP, Orlando, Florida, USA 2006-2008

Programmer Analyst/Technical Group Operations – Examined existing processes and systems and created technical

solution documents from requirements documentation. Participated in implementing software development projects per

specifications. In addition, provided technical support and problem resolution for SVO’s employees when needed.

• Wrote code from specification, unit test, and delivered technical documentation. Delivered stable, compliant, and

functional code in (BBx/VPRO5, OPEN Basic, MAI) using ODBC/SQL commands within the code.

• Debugged applications in (BBx/VPRO5, OPEN Basic, MAI).

• Engaged in system testing including unit, integration, regression and performance testing.

• Provided technical support to resolve application issues when needed to assist Application Support Team.

• Assisted in resolutions of found defects during Quality Assurance period.

• Assisted in production of system standards, functional specifications and software documentation.

• User’s menu maintenance.

• Performed ongoing maintenance and upgrades to existing programs and systems in response to changing needs.

• Consistently earned peer recognition for going “above and beyond” in providing exceptional customer service.

Developed Excel Macros in Visual Basic 6.

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THOMAS NELSON COMMUNITY COLLEGE, Hampton, Virginia, USA 2005-2006

Information Technology Specialist II –Analyzed business requirements to design and develop Information Technology solutions

to support the College’s mission and strategic plan in a multi-platform environment.

• Analyzed user requirements.

• Designed complex computer systems and wrote application programs. Tested for accurate outcomes.

• Documented the process, conducted user review and training. Production implementation.

• Performed ongoing maintenance and upgrades to existing programs and systems in response to changing needs.

• Provided user support and problem resolution with the computer system and programs operation.

• Developed Excel Macros and Access Database (ODBC/SQL) in Visual Basic 6.

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Manuel Fernández-Longo

3635 Northwoods Dr., Kissimmee, FL 34746

Home: 407-***-**** • Cell 407-***-**** • Email: abnlja@r.postjobfree.com

ENGINEERING & SYSTEM SOLUTIONS, Kissimmee, Florida, USA 2000-Present

Independent Consultant (concurrent) - Entrepreneur and provide computer repair and maintenance service to customers in the

Tampa area. Self-started, built and maintained a client base of 20 customers, saving them thousands of dollars through maintaining

their network, hardware and software on site.

• Current Project Developments: BBx/Pro5, Visual Basic 6, Dbase 4, Visual C++ Access (ODBC/SQL).

• Developed and supported Client Company’s hardware, software and networking needs.

• Provided support to individual clients by maintaining their network, hardware and software systems on site.

• Increased client base by 50% in one year, through networking and word of mouth. Provides excellent customer service and

maintains customer satisfaction with the work rendered.

LEAD’AIR,INC., Kissimmee, Florida, USA 2009

Programmer Analyst -Contractor

Researched the feasibility of using Microsoft Virtual Earth vs. Google Earth.

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Developed Projects in Visual Basic 6.

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Developed a Google Earth Demo to learn and use the lessons learned on the company’s software.

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Developed & Tested JavaScripts within KML and XML files for Google Earth.

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RANDSTAD NORTH AMERICA, LP - CERIDIAN, St. Petersburg, Florida 2002-

2003

Consultant- In charge of data conversions and setups.

In charge of supporting plan and data conversions, creating and maintaining new customer’s plans, investments funds

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and investment performance, correcting erroneous data entered.

Lead the data conversion of customer’s plans for migrating the customer’s old system to an upgraded system.

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The successful and timely completion of this project led to an extension of the contract with Ceridian.

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GE/HARRIS RAILWAY ELECTRONICS, LLC, Train Navigator Dispatch Group, Melbourne, Florida, USA 1998-1999

Software Engineer - Responsible for the analysis, design, implementation, and integration of new and existing software components

using Visual C++, Visual Basic 6 in NT environment for the following:

• Developed Client/Server applications for a navigation dispatch product, which increased the product’s performance and value to

the customers.

• Performed programming patches in SQL.

• Handled hardware and software troubleshooting problems.

• Installed hardware and software, allowing the company to save money in external expenditures.

• Performed Software Factory Acceptance Tests to verify proper execution.

• Developed Excel Macros and Access Database (ODBC/SQL) in Visual Basic 6 & Visual C++.

EDUCATION

Webster University, Palm Bay, Florida campus, USA 2002

Master of Science in Computer Science Distributed Systems

Embry Riddle Aeronautical University, Daytona Beach, Florida, USA 1988

Bachelor of Science in Computer Science with Aviation Applications

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