Manager Management

Otto J. Kieslich

* ***** ****** **** ***********, Connecticut 06492 Telephone: 203-***-****

Email: *********@*******.***

Vice President of Commercial P&C Insurance Claims

Excess of 20 years expertise in AL, GL, WC, IM, Property, Casualty, Primary, Excess & Reinsurance exposures.

Claim Operational & Technical Expertise Including Regulatory Compliance / Affective Trainer & Mentor

Expertise in Commercial P&C Claims holding CPCLA, CCLA, GLGE and CSAA designations. Program account

management, developing and implementing new business initiatives, P&L improvements, and exceeding revenue

performance targets for financial risk bearing institutions, ranging from $1.2 million to $683.7 million in annual gross

revenue.

Key Areas of Expertise

Technical & Operational Claim Handling & Management Oversight; Expert Coverage Analysis; Quantitative &

Qualitative Analysis; Program Development; RRG, Conventional and Alternate Risk Markets; Self-Insured Entities;

Evaluating & Addressing Financial Exposure; Designing, Implementing & Utilizing New Technology; Developing &

Overseeing Audit Regulatory & Compliance Initiatives; and Instituting Continuous Quality Development Initiatives.

Career Highlights

Program manager and designer of a real time, claim administrative / management system, incorporating assimilation

of statistical and financial data elements, required to be captured in a multi-line, multi-jurisdictional, Commercial

P & C Insurance Carrier, Risk Retention Group, Captive, Self-Insured, SIR oriented and financial institution

environment.

Designed and implemented accomplished, verified and compliance oriented policies, procedures and workflows,

increasing operational efficiencies while supporting achievement of organizational initiatives.

Developed and implemented multi-directional communication initiatives, demonstrating multi-level organizational

interaction, inclusive of management and regulatory reports specific to all departments, i.e. Underwriting, Actuarial,

Marketing, Loss Prevention, Executive Management, Reinsurance, Primary & Excess, and client specific, by lines of

business, with geographic accountability and incorporating developmental trend identification.

Professional Experience & Accomplishments

Consultant, Wallingford, Connecticut 2008 to Present

Independent Consultant to Insurance Carriers, Venture Capital Investors, Captives, Risk Retention Groups, TPA’s, and

financial risk sharing entities.

Atlantic Risk Management, Middlefield, Connecticut 1997 to 2008

(National TPA servicing Commercial P&C claims with loss prevention and risk management interface.)

President & Director of Claims – Designed, staffed, and managed a Third Party Administrator providing multi-line

Commercial P&C claim administration, focusing on AL, GL, WC, IM & AM at the Primary & Excess level, with

nationwide coverage.

Designed and implemented performance management targets, with associated monitoring and reporting systems, to

enable Underwriting to exceed target market share of $50.2M by $6.7M over a one year period.

Directly handled all Large Losses on a national basis. Property & Casualty expert to carriers and Risk Retention

Groups.

Collected, analyzed and implemented regulatory compliant Best Practices for departmental, and system inclusion to

automate operational processes, increasing efficiencies, including OFAC & Sarbanes-Oxley recognition &

compliance.

Otto J. Kieslich Page Two

Providence Washington Insurance, Stamford, Connecticut 1994 to 1997

(P&C insurance carrier in the U.S. serving risk sharing, joint venture relationships.)

Senior Claim Manager II (RVP) – Developing, designing, implementing, and managing a start-up full service branch

office located in the MGA’s facility; including interviewing and recruiting staff. Developed and implemented policy &

procedural guidelines, ensuring regulatory compliance. Serviced a Commercial P & C multi-state, multi-line program.

Exceeded performance objectives, leading the east coast territory, contributing to program growth of 35%.

Sr. Property Loss Specialist for a large Joint Venture Program, servicing the East Coast.

Achieved consistent subrogation recovery averaging 95% of pursued collection, contributing 9% improvement to the

P&L bottom line results

Reduced average loss payments by 27% in the first year, resulting in annual savings of $9.2 million (13%) .

TIG Insurance (Formerly Transamerica Insurance), San Francisco, California 1973 to 1994

(International multi-line Property, Casualty and Specialty Line Insurance Carrier)

Regional Claim Manager (AVP), Center Claim Manager; Branch Property Claim Examiner; Area Claim Manager; and

National Claim Consultant – Responsible for managing, mentoring, and leading a staff of 248 employees, with 75

additional associates in satellite offices, and 239 nationwide sublet contractors in the carriers largest Commercial line

facility. Prepared, forecasted, and administered more than $6.5 million in budgets.

The only individual in the company to be entrusted by Executive Senior Management to handle and manage large

Property Losses, holding unlimited authority extended directly from the President of Claims.

Reorganized department structure of 323 associates in 60 days to better utilize resources, resulting in unallocated

savings of 8% ($1.3 M) annually.

Improved operational efficiency and reduced financial and statistical errors by 79% in 10 months through revamping

and implementing a comprehensive quality control process.

Professional Designations & Education

CPCLA, Casualty/Property Claim Law Associate

CCLA, Casualty Claim Law Associate

CSAA, Certified Special Auto Arbitrator

GLGE, Gerson Lehrman Group Educator

A.S., Biology / Psychology

B.A., Organizational Management

ARM, Pending

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