Customer Service Quality Assurance

Todd B. Haydocy

**** ******** **** ***********, **** 44241

330-***-**** – 216-***-**** Cell – *********@*****.***

CAREER OBJECTIVE

Operation Management / Production Supervisor

To Manage Production / Projects / Schedules in a Technical Manufacturing Environment where my

Operational Knowledge, Supervisory, Organization, and Communication skills will improve profitability by:

• Improve Productivity by Developing Training, Increase Morale and Teamwork.

• Lead / Direct in a manner that is Fair, Firm and Consistent, while leading by example with respect

to Work Ethic, Leadership, Safety and Discipline.

• Incorporate Lean Principles that increase Productivity and Efficiency

• High Quality Standards by Monitoring, Coaching and Continuous Improvement while showing

strong sense of Urgency completing Non Conforming Report investigations, Quality Alerts, and

Corrective Action Report.

EXPERIENCE

Production Supervisor

Schneller LLC, Kent, Ohio, 2000 to Feb, 2009

(A manufacturer of engineered decorative laminates, thermoplastic sheet and non-textile flooring

for the aviation, rail and architectural industries) Processing includes advanced color matching,

precision coatings, decorative printing, lamination and texturing.

• Managed 22 employees within 9 work cells in a manufacturing setting.

• Maintained on time delivery, scrap, supplies, indirect labor and first time quality metrics.

• Achieve 5-S Organization.

• Maintained ADP employee reports.

• Implemented Root Cause Analysis and Lean Manufacturing tactics.

• Sustained ISO requirements. (AS9100B)

• Manufacturing Coordinator backup, where essential communication between sales/customer service

and manufacturing was necessary to meet customer demands.

• Expedited jobs of high urgency without jeopardizing fixed schedules.

• Performed research at Delta Airlines to certify Schneller materials to FAA standards.

• Assessed the production load when compared to capacity, made adjustments to maintain delivery

reliability with minimization of labor cost while meeting demands.

• Ensured company policies and practices were fair, firm and consistently complied with, by leading

by example with respect to work ethic, leadership safety and discipline.

• Responsible for the Quality Assurance of all manufactured goods, including final inspection.

Directly responsible for prompt NCR investigation, containment, Quality Alerts, and CAR closure.

• Relied on strong interpersonal and communication skills to facilitate and coach teams.

• Accountable for all operations to ensure safe and optimum utilization of all resources including

personnel, equipment, materials and supplies.

• Able to work independently and in a cross-functional team environments.

• Introduced single piece flow and the Kanban system of pulling verses pushing.

Production Control Coordinator promoted to Warehouse / Production Supervisor

Mannesmann Dematic Corporation, Solon, Ohio, 1998 to 2000

(Manufacturer of overhead and mobile cranes, drives motors, monorails and hoists).

• Management Responsibilities of 20 employees: (7) production and (13) warehouse.

• Achieved targeted production volumes and on-time delivery goals.

• Established production schedules based upon coordinated communications with sales, engineering,

and production departments.

Todd B. Haydocy

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• Maintained on-time delivery reports.

• Internally expedited materials to ensure productivity goals were met.

• Developed standard hours for labor (equalization).

• Achieved goals of quality, safety and delivery.

Machine Operator promoted to Floor Foremen promoted to Shipping and Receiving Clerk

Universal Electronics Inc., Twinsburg, Ohio, 1996 to 1998

(Consumer Electronics Manufacturer)

• Operated blister packaging machines.

• Packaged materials for the end user.

• Organized co-workers for manufacturing processes

• Achieved quality and timely production.

• Organized schedules for production.

• Received and controlled inventory.

• Payroll maintenance (KRONOS).

• Network software (Chess)

• Traffic control coordinator.

EDUCATION

Bachelor of Arts in Technology, Kent State University, Kent Ohio - 1996

Concentration: Aerospace Technology Minor: Criminal Justice-1996

Pursuing a Bachelor of Science in Operations Management, Kent State University

Computer skills: MS Office, Windows XP, Syteline, SAP, ADP, Outlook, and AutoCAD.

QUALIFICATIONS / SKILLS

Management: Excellent interpersonal and communication skills to train, coach and mentor subordinates.

Monitor quality standards and productivity for continuous improvements. Provide daily direction and

leadership and hold team members accountable for desired results.

Scheduler / Expediter: Created production schedules based on machine runtimes, capacity and customer

urgency then communicated progress with visual planning tools. Coordinate the resources of suppliers,

outsourcing, and tooling.

Expedite jobs with desired outcome.

Personal Characteristics: High level of confidentiality, energy and urgency; Motivated, self starter with the

ability to work independently and in a team environment. Detail oriented, dependable technical production

professional.

LEADERSHIP & TRAINING

• Technology and Cultural Change

• Structuring Team Building

• APICS Member (1998 to 2004)

• Visual Factory Management

• Value Stream Mapping

• 5’s Organization

• Lean Manufacturing

• CPR/AED Certification.

References Available Upon Request.

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