Manager Customer Service

Anthony (Tony) Holowicki

**** *. ****** *****:

847-***-**** (mobile)

Franklin Park, Illinois 60131 E-Mail:

**********@*********.***

Summary

Logistics Management Professional with over 15 years of experience involving Logistics,

Distribution, Inventory, DOT/OSHA/Safety, Purchasing, Staffing, Training, Productivity,

Quality, Returns, Fulfillment, Projects, Import, Export, Mail and Maintenance. Significant

experience and track-record of success involving Process Improvement, Cost Reduction, Contract

Negotiation, and Budgeting. Highly motivated and detail-oriented, with strong organization and

planning abilities, possessing excellent interpersonal and communications skills. An analytic

problem-solver comfortable working independently with little or no supervision required or as a

contributing member of a team to consistently meet or exceed organizational objectives. Cross

functional leader of projects with basic Spanish bilingual skills.

Employment History

Salem Group (Contract Employee) 2009

LOGISTICS MANAGER

Responsible for staff improvements and training, improving processes, reducing costs, and

projects.

1 Reduced transportation costs by reducing freight insurance and negotiating freight contract.

2 Completed packaging material evaluation; inventory bin strategy review, shipment

consolidations, WMS ROI and freight cost evaluation projects.

3 Improved picker efficiency 15%. Reduced staff with people and process improvements.

Lions Clubs International 2007 - 2008

DIVISION MANAGER, CLUB SUPPLIES AND DISTRIBUTION

Responsible for global catalog and website distribution, inventory, customer service, mailroom,

staff, licensing and P&L.

2 Responsible for global distribution of candy, jewelry, apparel, novelty, signage and

promotional items.

3 Directed and trained staff of managers of : Warehouse, Inventory, Mail, Sales, Export,

Customer Service, Japan Office, Purchasing.

4 Negotiated contracts with international vendors such as Nestle, increased licensing revenue

15%.

5 Reduced transportation expenses 11% with new contracts, routing guide and auditor.

Exported to over 100 countries.

6 Reduced labor spend 29%; reduced excess staff worldwide, closed distribution center in

Sweden.

7 Created long-term merchandising and distribution strategy for catalog and website.

8 Tripled profit of Division in a year. Reduced excess inventory $750,000. Received 10%

in merit increases within 10 months.

Larson Juhl 2004 - 2006

LOGISTICS MANAGER

Responsible for framing products inventory, daily shipments to global warehouses and retailers

such as Michaels, purchasing and maintenance of equipment and services, drivers, staffing,

training, security, recycling, eliminating waste, receiving, returns, bonus program and corporate

liaison and reporting duties.

9 Managed and trained warehouse group leaders and associates, drivers, and temps within

Distribution Center with an RF environment.

10 Provided transportation and import/export management, improved on time service levels 5%.

Reduced costs by consolidating shipments and using the Rail.

11 Managed expenses and labor below budgeted plan. Created capital expenditure budget

annually.

12 Improved receiving process, improved fill rates 3%, and reduced backorders. Processed

returns to stock and RTV in a timely manner.

13 Completed building addition, racking and additional pumping capacity projects on-time and

within budget.

14 Established equipment management program, acheived zero downtime, increased longevity.

Purchased forklifts, supplies, parts and service.

15 Managed successful bonus incentive program. Achieved 99.95% inventory accuracy.

16 Reduced missing cartons 85% by improving outbound verification process. Reduced

detention charges 100% by improving dock scheduling.

17 Negotiated contracts for facility maintenance, additional space and freight with 3PL's, and

labor within budgeted guidelines.

Heritage Travelware/Kenneth Cole 1999 - 2004

OPERATIONS MANAGER

Responsible for distribution, transportation, 3 PL's and packaging requirements while engaged in

distributing luggage and briefcases to major retailers such as Wal-Mart, Target, and Sears.

18 Managed and trained staff of managers, supervisors, drivers, and temps; negotiated temporary

labor, freight, and waste contracts.

19 Strategically sourced and coordinated with 7 third-party warehouses (3PL's). Reduced

inbound freight costs over $1,000,000.

20 Negotiated freight rates down 5% over all LTL carriers and significantly reduced truckload

rates.

21 Significantly increased UPS discounts and recovered $35,000 claim. Managed reverse

logistics including restocking, repackaging, processing, RTV, and repair.

22 Recovered over $20,000 from vendor charge backs annually from Staples and Macys.

23 Purchased office, warehouse, safety and maintenance supplies and services; reducing costs

13%, $40,000 annually.

24 Conducted physical inventory and cycle counts; achieving 99.6% accuracy within a manual

inventory system.

25 Significantly contributed to a team effort to switchover to Microsoft Navision on-time and

within budget.

26 Directed safety and maintenance; achieved 26 months of accident free time. Completed

concrete dock and asphalt parking lot projects.

27 Manager of the Quarter, twice, for handling 50% growth periods during challenging

times.

Signature Homestyles (Formerly, Homemakers Idea Company) 1994 - 1999

OPERATIONS MANAGER

Managed and scheduled two shift operation engaged in producing and distributing home

decorating products that won Ernst & Young, Entrepreneur of the Year Award.

28 Managed, trained staff of 8 supervisors and up to 100 others, negotiated temporary labor,

freight and waste removal contracts.

29 Responsible for quality and efficiency of 3 production areas – paint, frame, repair. Created

reports measuring efficiency and accuracy used for performance evaluations.

30 Responsible for a two-shift warehouse, OSHA, DOT and HAZMAT safety, facility and

equipment maintenance, floor layouts, shipping, receiving, returns, and security.

31 Purchased all equipment and supplies, including hazardous materials. Sold obsolete and

excess inventory to liquidators.

32 Planned and implemented conveyor system project that saved significant dollars.

33 Reduced operating costs 12% and supplies costs 20% with continuous improvements.

Spiegel 1990 - 1994

WAREHOUSE SECTION MANAGER

34 Supervised staff of over 50 Teamsters union members plus seasonals in a 1,000,000 sq.ft.

warehouse in GOH receiving, prep and storage.

35 Reduced labor budget 33% with process and technology improvements. Applied penalties for

vendor compliance rules violations.

Education and Training

B.S., Commerce, Business Management – DePaul University

Received training in, and proficient with:

36 WMS (Warehouse Management System)

37 TMS (Traffic Management System) Clippership, Transplace

38 MS Word, Excel, Outlook, PowerPoint, SAP, JD Edwards, Lawson, AS400, KRONOS.

Experienced in Lean methodologies

Military Service

U.S. Air Force – Heavy Equipment Operator (trucks), Training Manager 1986 - 1993

(Recommended on Linked In.)

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