Sales Manager

Gayle L. Crider 562-***-****

Long Beach, CA ******@*****.***

SUMMARY: My strengths are organizing then delivering what is needed in a timely manner and

on budget. I investigate what resources are available. Then, with a strong understanding of

how to communicate with different audiences, I use this knowledge to develop a preferred

course of action and one or more alternative plans. Flexibility and creativity are central to my

work style.

PROFESSIONAL KNOWLEDGE AND SKILLS

• Manager / Technical Writer / Editor / Materials Developer / Trainer

• Draw information from others for documentation and knowledge-sharing purposes

• Control multiple projects and tasks for best resolution with current staff and materials

• Analyze trends and present results to upper management for possible course changes

• Operate independently or as part of a team to complete tasks

• Working knowledge of the following software programs:

- Adobe PageMaker - MS Windows 2K/XP/Vista - Lotus NOTES with email

- Adobe Photoshop - MS WORD - Twain/VistaScan 32

- Adobe Illustrator - MS Excel - Corel DRAW

- Adobe Acrobat - MS PowerPoint - Paint Shop Pro

- Adobe Designer - MS Visio - HoT MetaL PRO 6 (HTML)

EMPLOYMENT HISTORY

5/98 – 9/09

Pioneer Electronics (USA) Inc.

Technical Documentation Manager - Product Management & Technical Support

• Analyze needs then present direction options to upper management

• Lead a team of indirect reports for best use of manpower, materials and time

• Initiate and coordinate communication with other Pioneer divisions and global offices to

share man hours and deliverables when possible

• Run proprietary and general audience websites for both external and internal customers to

streamline information access and promote sales

• Offer alternative approaches for each of the division’s four product lines to increase positive

feedback from customers

• Balance previous tasks with changing company dynamics to hold headcount down

Sr. Technical Writer in Product Development - Engineering

• Write traditional and electronic documentation for product lines including Blu-ray Disc, DVD,

Professional A/V equipment, plasma displays and proprietary software applications

• Interview engineers, marketing staffers, and sales reps to create deliverables

• Edit documentation written and translated in Japan (J’nglish) to satisfy American customers

• Serialize and track product specifications including archived documentation records to

protect proprietary data

• Provide training to Service personnel in conjunction with Applications Engineers for swifter

support call resolution and reduced costs

• Perform beta testing on applications developed by Pioneer and 3rd party programmers as a

way to release the best products possible

• Represent Pioneer as a product expert at tradeshows such as NAB and InfoComm to free

sales representatives for additional profitable activities

Gayle Crider cont.

3/93 – 5/98

AST Research, Inc.

Product Information Developer - Worldwide Support

• Incorporate raw data from multiple sources to create materials including product-at-a-glance

sheets, product family charts and sales training presentations

• Provide classroom instruction to corporate and field personnel to prepare for product release

• Perform disassembly/re-assembly on desktops, servers and laptops to improve

documentation and enhance understanding of each model

• Build the comprehensive product database, Pronto! Pro, for education and archive purposes

• Create monthly worldwide training newsletter (editor) to improve internal communication

• Place evaluation equipment with corporate accounts and major end-users to increase sales

• Work with field engineers and product planners for proper system/part matching

• Assist supervisor with policy and procedure creation/updates during staffing changes

2/89 – 2/93

MAI (Basic4) Systems Corp

Education Department Specialist

• Prepare training materials for instructors of high-level specialized classes

• Teach short-term courses to free up time for the specialized instructors

• Chair low-level meetings then present options for management review

• Manage the registration database, coordinate flights, arrange hotel stays and daily meal

service for students to hold expenditures to a minimum

• Act as office liaison and assistant to the department manager

EDUCATION

California State Board of Education - CBEST

California State University, Fullerton

English Major: Bachelor’s Degree

Technical Writing: Certificate

PERSONAL INFORMATION

Charter Member of the Society for Technical Communications (STC), Orange County Chapter

Past-Pioneer representative to the DVD Association of America (DVD-A), Los Angeles Chapter

Past-Partner/Director of Development for Century Pictures Digital Arts Group, LLC

• Responsible for the creative flow from idea conception and scripting through final editing

• Projects included tradeshow trailers, music videos, documentary footage and ad shorts

References available upon request

Contact this candidate