Quality Manager

LENA J. ISAAC

**** ********** ******* *****

Clarkston, Michigan 48346

Home: 248-***-**** email: ********@*****.*** Mobile: 248-***-****

OBJECTIVE

Pursuing a career where I can apply 15 years of knowledge and experience in manufacturing to a new professional challenge,

capitalizing on my strong passion and commitment to succeed.

CORE COMPETENCIES

Lean Manufacturing Cost Savings High Level of Interpersonal Skills

Continuous Improvement Excellent Problem Solving Skills Union/Management Relations

Waste Reduction/Elimination Productivity Improvement Team Building

PROFESSIONAL EXPERIENCE

General Motors Corporation 1994 – Present

Orion Assembly Plant – Lake Orion, Michigan

Senior Workgroup Manager – Trim Dept (July 2008 – Present)

Executed a flawless launch of the 3rd shift production of the Pontiac G6 and Chevrolet Malibu

Drives lean manufacturing strategies and improved productivity by 25%

Trains hourly team leaders and team member in problem solving skills, team concept, and the use of technology/tools

Maintain and/or exceed Business Plan Deployment (BPD) goals and countermeasures

Conducts weekly safety observation tours of department and addresses all employee concerns

Implemented a successful line de-rate working with the UAW which resulted in 0 grievances

Reduced 3 employees from department by effectively using lean manufacturing principles

Flint Assembly Plant – Flint, Michigan

Process Control Manager – Body/Paint/General Assembly (April 2003 – July 2008)

Functioned as a liaison between Quality and Production departments ensuring Quality standards are clearly understood

Monitored quality metrics and managed end -of-department quality verification stations; ensured operators followed and

adhered to their standardized work

Active in multiple quality focus groups working on JD Powers initiatives

Analyzed warranty data to reduce costs

Developed a sense of urgency amongst departments to immediately take ownership of defects found and supported them in

problem solving efforts

General Supervisor – Quality Department (August 1999 – April 2003)

Responsible for all internal and external quality for the C crew shift

Supervised 2 reliability engineers, 2 quality inspection supervisors, 45 hourly employees

Developed problem solving teams utilizing production operators and quality engineers to address and resolve common

cause quality issues on the production floor

Developed and implemented stronger standardized inspection standards which protected downstream customers

Repeatedly met daily goal of ship to build ratio

Audit Supervisor – Quality Department (April 1999 – August 1999)

Supervised hourly personnel – Water Testers, Squeak & Rattle drivers, Front End Alignment, & Torque monitors

Responsible for training and implementing new Global Customer Audit (GCA)

Facilitated daily audit meetings to plant departments heads/staff and reviewed defects found in audit

Initiated root cause analysis of defects found and established containment within originating department

Manpower Coordinator – General Assembly (July 1998 – April 1999)

Coordinated job postings and placement of approximately 190 hourly positions for the addition of a new shift

Ensured that all hourly personnel were properly trained to perform new job assignments

Production Supervisor – various zones (September 1994 – July 1998)

Managed assembly areas staffed by 30-55 hourly employees.

Assigned to troubled units to improve functioning; ro tated through multiple departments upon successfully completing each

assignment

EDUCATION

B.B.A. – Marketing, University of Michigan-Flint, with Distinction

General Motors Education & Training:

Global Manufacturing System (GMS)

NAO Competitive Manufacturing Workshop

Red X Strategies – Apprentice & Journeyman Foundation (incorporates Six Sigma concepts)

7 Diamond Problem Solving Process

Quality Network Boot Camp – Problem Solving

SPC Fundamentals

Proficient using Microsoft Office and Lotus Notes

REFERENCES – readily available upon request

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