Project Manager Customer Service
Resume:
Miami, FL *****
Eric Daniel Hernandez *******************@*****.***
Summary of Relevant Experience:
Tinsley Advertising, Miami, FL
Account Executive Intern, 1/2009 – 4/2009
• Handled client communications concerning objectives, time lines and budgets for
the Florida Keys and the University of Miami advertising accounts.
• Researched and analyzed data pertaining to campaign strategies, perspective
ventures and alternative media.
• Originated print, broadcast and video advertisement work orders for production and
traffic departments.
• Maintained client relations and provided updates concerning promotional statistics
and campaign media placement.
• Reviewed print advertisements for final production approval.
• Closed co-op and client advertising spots for publications such as the New York
Times, Chicago Tribune and Diver Magazine.
Florida Panthers Hockey Club (NHL) / Sunshine Sports and Entertainment, Sunrise, FL
Public Relations/ Communications Intern, 1/2009 – 5/2009
• Wrote articles for Panther game day programs and Panthers Insider magazine.
• Originated communications material such as press releases, media credentials and
post game quotes to facilitate team operations.
• Provided current league statistics and information of concern directly to the General
Manager and Executive Coaches on game days.
• Served as a media liaison on game days.
• Assisted Communications Director and Public Relations Director with team
operations, including editing statistics, transcribing media and distributing team
communications.
Allied Roofing Industries, Miami, FL
Project Manager/Service Manager/Purchasing Agent, 5/2005 – 11/2008
• Hired, supervised, scheduled and evaluated department employees.
• Managed distributor negotiations and project logistics.
• Maintained relations and handled business matters with local city municipalities,
area schools, hospitals and property management companies.
• Performed client negotiations and project closing sales.
• Handled development of promotional brochures and company website modification.
• Conducted Job cost analysis and project assessment for production purposes.
Education:
• Bachelor of Arts, Public Relations, Minor: Marketing, 2009
Florida International University, Miami, Florida - GPA: 3.45
Knowledge and Value Added:
Proficient with Cision, Excel, PowerPoint, PhotoShop and Dream Weaver.
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Extensive experience with Social Media and Networking.
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Skilled in Customer Service and Sales.
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Fluent in the languages of English and Spanish.
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References:
Professional references and confirmations available upon request
Contact this candidate