Manager Sales
Resume:
Naga Pavan Chigurupati
*********.**@*****.***
OBJECTIVE
Results-oriented Siebel developer with 6 years of experience. Demonstrated ability to
acquire technical knowledge and skills rapidly. Innovative problem solver, able to see
the business and technical sides of a problem.
P R O F E S S I O N A L SU M M A R Y
• 6 Years of experience in Siebel.
• Proficient in customizing Siebel Applications using Siebel Tools and data
handling.
• Administered Siebel design and prototyping of the application.
• Automated different business processes using Workflows.
• Good understanding of Siebel Architecture and Data Model.
• Knowledge of Assignment Manager and EAI.
• Good experience in Database design using MS SQL Server and Oracle.
• Involved in System study by interacting with the end users, design and
development, testing of Client-Server projects using Visual Basic, Java, JDBC,
Oracle and MS-SQL Server.
• Involved in two Complete Life Cycle Projects starting from Requirement
gathering to Production roll off.
• Ability to work in a team environment and independently.
• A self-starter with clear understanding of the business needs, with well
developed problem resolving and analytical skills.
• Good Team player, Capable to adaptive to new Technologies and learn new
tools and applications and Flexible as per the project need.
SYSTEMS EXPERIENCE AND PROFICIENCY
Operating Systems Languages Database CRM Others
Windows C, C++ SQL Server Siebel ePharma DTS
Linux 6.2/7.0 Java Oracle Siebel Sales SQL *Loader
UNIX ASP MS -Access Siebel Call Center UML
Macintosh VB Script Siebel Ondemand MS Visual Source Safe
PL/SQL Siebel Finance Visio
EDUCATION
Master of Science in Computer Science May 2004
University of Illinois, IL.
Bachelor of Technology in Information Technology Apr 2002
Jawaharlal Nehru Technological University, India
PROJECTS AND WORK EXPERIENCE
Client: BIOGEN IDEC Jul‘08 to till date
Role: Siebel Developer
Siebel ePharma, Call Center, Helpdesk
• INSIGHT Upgrade Project (Siebel 6.2 to Siebel 8.1)
Responsibilities:
Leaded Gathering of requirements and designing and prototyping of the
•
application.
Designed Workflow requirements using Visio.
•
Involved in the Upgradation of Siebel Application from 6.0 to 8.0.
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Mapping of Columns from Siebel 6 to Siebel 8.
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Development and Configuration of out-of-the-box and newly created business
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objects, business components, views and screens.
Wrote Browser scripts to replicate Message Box’s in Siebel 6.
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Created new Business Services for Data Validations.
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Created new workflow processes for Infusion Confirmation Tysabri and Ship
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Confirmation Tysabri.
Involved in designing MIR (Medical Information Request) and Products
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Admin modules.
Worked on Siebel Home Page for displaying Alerts and Activities using
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Personalization.
Worked on Products, Opportunities and Orders.
•
Developed Marketing Post Calls in which user can make a sales call and add
•
contacts, sales topics and products and other information.
• AXIS Project (Siebel 8)
Responsibilities:
• Created a new application for cardiovascular market for US, Germany and
Austria.
Gathered the requirements and involved in Design, Development and testing of
•
the application.
• Created Custom Business Services to display alerts depending on Interface data
load on Siebel Homepage using Runtime events and customized Homepage
using Personalization.
• Created NewCall functionality for Accounts which can add Attendees (Contacts)
depending on the Market/Product.
• Used eScript to add affiliations to Accounts and Contacts and enhanced the
functionality of the application.
Involved in Production support.
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Worked on Siebel objects like database columns, Business Components, Bus
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comp User Properties, Applets, Dynamic Drill down objects, pick lists, pick
applets and MVG Applets.
Configured Drill Downs and Toggles for applets.
•
Extensively performed Unit Testing and Systems Integration Testing (SIT) before
•
sending to UAT (User Acceptance Testing).
Migrated Data using EIM for Employees, Accounts and Contacts and Performed
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bulk imports.
Performed Bulk deletes using Delete Exact and Delete Matches.
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Analyzing and mapping the existing database columns with the columns of the
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Interface tables of Siebel and importing data to the base tables using EIM.
Modified EIM Server Component parameters for controlling logs, number of
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processes and more.
Designed IFB file for controlling and optimizing the EIM processing.
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Worked on Application Deployment Manager (ADM) tool
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EIM error handling and troubleshooting.
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• INSIGHT Project (Siebel 6)
Responsibilities:
Administered Siebel Releases.
•
• Administered LOVs, Responsibilities & Views for the users across the application.
Configured Views for Start Assistance Tysabri and Start Assistance Avonex.
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Analyzed business processes, convert into requirements, derive detail design
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and configured the solution for Siebel UI.
Involved in Tier 3 support
•
Client: ATLANTIC TRUST Oct‘07 to Jun’08
Role: Siebel Consultant
Siebel Finance 7.8
Responsibilities:
• Development and Configuration of out-of-the-box and newly created business
objects, business components, views and screens.
• Involved in preparing document for development standards to be followed
while developing the project.
• Configured Applets, Picklist’s, MVG’s, drilldowns and created custom buttons
buttons at the UI layer.
• Extensively used Scripting to enhance the functionality of the application.
• Administered LOVs, Responsibilities & Views for the users across the application.
• Configured screens for Accounts, Contacts and Opportunities.
Worked on building Mail Merge process where clients postal mails to group of
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Contacts in bulk.
Configured Document Server Component which is used for mail merge.
•
Created and Modified Workflow Policies, Workflow Actions and Workflows
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Processes for Integration Requirements.
Developed workflows to send mails to customers using outbound
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communication Manager Business Service.
Extensively performed Unit Testing and Systems Integration Testing (SIT) before
•
sending to UAT (User Acceptance Testing).
Worked on Application Deployment Manager (ADM) tool that helps Siebel
•
administrators easily and quickly automate the migration of key reference data
across different Siebel environments like from Dev to Test and from Test to
Production.
Worked on EAI to integrate Siebel with other applications.
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Involved in preparing the documents which will help the users in understanding
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the functionality of the Application.
Client: AIM INVESTMENTS Mar‘07 to Sep’07
Role: Siebel Consultant
Siebel Sales 7.7
Responsibilities:
• Created several Views under different Screens to accomadate Calls.
• Involved in creating Pick Lists, Pick Applets, MVG lists, MVG Applets, links,
joins and defining object definitions in BO (Business Objects) layer and linking to
each of the objects defined in UI (user interface) layer.
• Involved in writing Business Component Server Scripts using VBScript to meet
the business requirements.
• Modified Siebel Business Objects/Components to customize the data layer
• Configured Drill Downs and Toggles for applets.
• Worked on decommissioning of MARS, a Visual Basic app.
• Did thorough analysis of MARS data effects on WINS, a Siebel application and
recommended Clients about steps need to be taken.
• Worked on data migration from MARS to WINS.
• Configured views, screen to mock MARS in WINS., Configured various enhancement requests as per the requirements
• Involved in preparing design documents for the enhancement requests
• Interacted with the users to get the requirements for the enhancement requests
• Involved in fixing various bugs raised by users during the support phase of
Application
Client: INVESCO Jul‘06 to Feb’07
Role: Siebel Consultant
Siebel Call Center 7.7
Responsibilities:
2 Configured Screens, Views, Applets, Business Objects, Business Components
• Configured Toggling and Drilldowns as per the requirements
• Configured MVG’s, Dynamic Pick Lists, Static Pick Lists and Hierarchical Pick
Lists.
• Configured User Properties as per the requirements
• Involved in preparing document for development standards to be followed while
developing the project
• Prepared low design documents for the business requirements.
• Worked on Contacts, Accounts, Service Requests and Activities
• Written Business Services using Siebel eScript.
• Involved in preparing the documents which will help the users in understanding
the functionality of the Application.
• Created Organization, Divisions, responsibilities, Employees etc for enterprise
level visibility.
• Involved in fixing various bugs raised by users during the support phase of
Application.
Client: HSN Apr‘05 to Jun’06
Role: Siebel Consultant
Siebel Sales 7.5.3
Responsibilities:, Analyzed business processes, convert into requirements, derive detail design and
Configured the solution for Siebel UI.
• Prepared test cases at Applet level, Module level and for Integration and
requirements feasibility study
• Maintenance of LOVs, Positions, Users and Responsibilities.
• Configured views to control access to data based on the Access Control
Mechanism and also configured Visibility Properties of the view.
• Configured Screens, Views and Applets and added them more functionality
using VB Script.
• Configured Picklist’s, Pick Applets and MVG’s to enhance the functionality of
Siebel Application.
• Configured Workflow Processes and Business Services.
• Involved in the creation of Siebel Inbound & Outbound Workflow Processes by
using Pre-Build Business Services and Custom Build Business Service.
Client: AMVESCAP Jun‘04 to Mar’05
Role: Siebel Consultant
Siebel Finance 7.5.3
Responsibilities:
• Analyzed the client business process requirement and mapping it with the Siebel
functionality., Created Test Scripts and involved in testing Siebel UI
• Wrote Browser Scripts and Server Scripts using Siebel eScript.
• Involved in modifying Business services and updating Business components to
implement the new requirements.
Involved in user interaction to identify the user requirements & analyzed
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the
existing Business process.
• Configured and implemented based on documented specifications.
• Worked on Accounts, Contacts and Opportunities.
• Maintenance of LOVs, Positions, Users and Responsibilities.
• Involved in Bug Fixing, Product Enhancement and Production Support.
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