Customer Service Manager

Joseph Thomas Fuhrmann

*** ** ****** ****** ****, Ponte Vedra Beach, Florida 32082

Cell: 904-***-**** Email: tfuhrmann15 @gmail.com

OPERATIONS MANAGEMENT

PRODUCTION/SALES SUPPORT/CUSTOMER SERVICE

An exceptionally loyal, productive and knowledgeable professional with more than twenty years of experience in

production management, commercial and residential construction and customer service. Through these experiences I

have developed into a dedicated manager and leader who is able to utilize his expertise to develop employee capabilities,

maximize team performance and ensure that each individual achieves his/her highest potential. A unique combination of

experience, leadership skills and motivation enables me to consistently achieve exceptional results regarding scheduling,

budgeting and customer relations. These core skills help me contribute successfully in any operation focused on cross-

functional working, productivity and customer satisfaction.

Qualifications

Production Management: Presently holds the company record for quickest build time for three 40 unit

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condominiums. With the use of proper scheduling techniques including the flexibility to manipulate the different

tasks, the build time was significantly reduced resulting in more year end closings and a 30% increase in

profitability.

Customer Service: Achieved 60% positive Homeowner surveys, which contributed to my division winning the

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JD Powers Award for customer satisfaction, quality and customer service in five different communities. These

results enhanced our reputation which created year-on-year sales increases for four years.

Employee Development: Mentored personnel to achieve high impact behaviors by outlining precise directives

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on developing strong organizational skills to manage field operations, encouraging open communication with

homeowners and subcontractors, working closely on effective time and budget management and emphasizing the

importance of accurately assessing information in decision making. The success of my coaching efforts resulted

in creating strong leaders who were quickly assigned their own communities.

Team Building: Strong communication and coaching skills enabled me to build a high performance environment

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where teams maintain focus on priorities and are committed to meeting company’s objective. Educated new team

members on the building standards and procedures mandated by the company, architects, engineers and Florida

Building Codes to guarantee that all communities were built to consistent specifications. The continual success of

my teams awarded me the construction employee of the year for the Jacksonville division two years in a row.

Professional Employment History

Pulte Homes 2003 to 2009

Production Manager

• Completed five diverse communities for Pulte Homes including a variety of four story buildings with 32 to 40

family dwellings and two story carriage homes with 6 to 10 units per complex. Each unit was designed with

specifications unique to each community such as elevators, exterior climate controlled breezeway, parking

structures, amenities centers, pools, fitness centers, etc.

• Led the construction of three new projects. I worked closely with blueprints, architects, engineers and building

inspectors to resolve any potential building issues prior to submitting for final permitting. The knowledge acquired

during this process was incorporated into the final scope of work for subcontractors, vendors and building

superintendents.

Joseph Thomas Fuhrmann

205 La Pasada Circle East, Ponte Vedra Beach, Florida 32082

Cell: 904-***-**** Email: tfuhrmann15 @gmail.com

• Utilized my vast understanding of commercial construction when bringing structures out of the ground in order to

successfully pass inspections. This requires a strong knowledge of plumbing, electrical, concrete and steel

disciplines as it relates to the Florida State Building Codes.

• Trained nearly thirty superintendents, assistant superintendents, subcontractors and vendors to follow Pulte’s

standard operating procedures. Many of the newly hired superintendents had little or no field construction

experience therefore; I focused training on basic building fundamentals and time management. Additionally I

monitored each superintendent’s daily quality and production output to ensure timelines were achieved.

• Enforced the compliance with OSHA regulations by conducting daily tool box meetings and weekly inspections.

My diligence resulted in zero OHSA violations which eliminated construction site shut downs.

• Provided accurate and timely communications with the field team members, sales office, purchasing agents and

homeowners. My strong ability to multi-task and respond quickly to time sensitive changes in construction by

accurately informing appropriate field personnel resulted in promotions which expanded my responsibilities to

include the management of multiple communities simultaneously.

• W orked with different levels of state and city officials in order to establish a working relationship between Pulte

and the different counties to facilitate meeting all Florida building codes. The strength of my work ethic and

understanding of how to resolve issues gave the building officials the ability to pass inspections after the first

request keeping my jobs on schedule.

• Diligently recorded every job change order, building delay due to plan discrepancies or subcontractor issues as

well as weather delays to create an accurate history of each project. The information documented in these

reports became valuable information as we proceeded to re-build similar projects with improved budgets, more

accurate purchasing and stream-lined time schedules.

Seda Custom Homes 2001 to 2003

Production Manager

• Directed construction start up for new communities in residential construction including subcontractor selection,

blue print revisions and build time schedules.

• Assigned to build all Seda Custom homes, as well as all off site projects.

• Responsible for all communications with single family homeowners from plan review to closing.

Arvida Homes 1999 to 2001

Superintendent

• Recruited to help finish the Sawmill Lakes Community before the beginning of 2000 by rewriting build schedules

and working with the St. John’s County Building officials to expedite this goal.

• Monitor all change orders to meet homeowners’ expectations and relay information to the office and field in a

timely fashion.

Seda Custom Homes 1990 to 1999

Superintendent

• Responsible for building single family homes as specified by each different community to agreed quality, timelines

and budgets.

Independent Contractor 1985 to 1990

• Owned and operated a framing and concrete company.

• Responsible for estimating, selling and managing multiple jobs concurrently.

Education

• Northeast Florida Builders Association Apprentice Program 1981 to 1985

•This is a four year paid educational program for those entering the construction field

• Florida University 1978 to 1981

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