Quality Assurance Manager

Phillip DeRoche

** ******* **** • Medfield, MA **052

***********@*****.*** • Cell: 774-***-****

SUMMARY

Hard working, highly-motivated, can do young professional with high standards and key core values. Innovative

thinker, willing to go above and beyond to get the job done. Individual contributor as well as team player and

leader with the proven ability to delegate, motivate, and empower others for increased productivity. Articulate

and collaborative relationship builder with both colleagues and clients. Quick to pick up new concepts and ideas,

skilled at priority setting and multi-tasking while remaining detail oriented and organized.

EDUCATION

Bentley University Waltham, MA

Bachelor of Science in Business, Candidate May 2013

Major: Management

Minor: Finance

American Management Association, Member

National Management Association, Member

PROFESSIONAL EXPERIENCE

Sallie Mae - Loan Company Braintree, MA June 2006 - July 2008

Operations - Image Processing, Loan Processing, Administrations

Received multiple Top Performer Awards in 2006 and 2007, for consistently exceeding goals, perfect

attendance, leading special projects, and a collaborative, supportive approach in working with colleagues.

Supervised image and loan processing operations and spearheaded all outgoing and incoming mail

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operations.

Responsible for disclosing terms to new borrowers, accurately updating system information and all

processing and administrative actions on a daily basis.

■ Worked closely with administrations and acquired many general office responsibilities to support an

office of 200 people and a $3 billion dollar loan program.

Devised objectives and integrated strategies to reach achieve departmental goals; administered excellent

planning and problem solving skills; composed detailed reports and spread sheets.

Excelled in creating and implementing spreadsheets, procedures, and forms for efficient record keeping,

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quality assurance, inventory, budgets, compliance and/or evaluation processes.

Gained corporate knowledge and experience from the country’s top provider for student loans.

Designed and implemented sophisticated processes which allowed multiple departments to collaborate

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and get complex work done seamlessly; recognized for superior attention to details.

Reason for leaving: Facility closed due to economic downturn; entire office laid-off.

Brick House Café - Italian Restaurant Dedham, MA August 2004 - June 2007

Assistant General Manager

Managed all front of the house staff, as well as all day-to-day operations; handled invoicing, ordering,

scheduling, payroll, weekly inventory and monitoring and maintaining beverage and supply costs.

Lowered front of the house costs by reducing wine and liquor costs and improving the bar menu.

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Increased standards for steps of service and the utilization of work stations to assure maximum quality

and efficiency.

■ Continuously exhibited and encouraged team communication, organization, and empowerment to

help raise sales.

Succeeded in achieving superior guest satisfaction by utilizing and promoting a “lead by example”

attitude.

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