Technician Manager

Helene Chenard

*, *** *** *******,

** *** ********* ** ****, France

+33 6 31 99 85 32

******.*******@*****.***

NETWORKS, SUPPORT, HARDWARE TECHNICIAN

WORK EXPERIENCE

ORANGE BUSINESS SERVICES in Cesson-Sevigne

2009 (4 months)

(France).

2008 (1 year)

Help Desk support level II in the Customer Support Center of

Rennes for customers who have networks in France and

Internationals one.

-Proactive supervision for important accounts such as AXA, Cap

Gemini, the SNCF, Crédit Agricole, Décathlon…

-Incident Management (Océane application and Clarify):

Incident detection

Classification and initial support

Investigation and diagnosis

Functional escalation and referral, Hierarchical escalation

Resolution and recover

Incident closure, statusing

- Checking and validating configurations on various equipment

(Routers, switches, frad). Routing.

Reference: Mr. Martineau, *******.*********@******-*******.***

10/2007 (3 months) Micro- processing and Networks technician “Regional Direction

of the Equipment” in Rennes (France).

Management Assistance park of 500 machines:

Installation/Maintenance hardware and software: Repair, receipt,

installation and configuration of equipments.

Advice and assistance to users (hotline and interventions)

Administrative Monitoring: Monitoring equipment maintenance

contracts. Stock management: Manage stock (exit Park

Reference: Mr. PHUNG +33 2 99 33 42 51

2007 (3 months) Networks technician « SEDI-RSI, Caisse d’Epargne » in Rennes

(internship).

Phase Receipt of a project to be deployed at the national level:

Tests of applications and equipments installed in bank agencies.

Opening of flow Fire-Wall, Table of Routing.

2004-2006 (2 years) Micro- processing and Networks technician National Education

in Mayotte (French island in Indian Ocean).

Mobile team in 12 schools of the second degree in the south and

center of island:

Advice and assistance for users (hotline and interventions).

Installation/hardware and software Maintenance

Administration Customers/Servers Microsoft 98, 2000, XP,

2000 and 2003 Server, Linux, Novell

EDUCATION

2006 / 2007 BTS Networks Manager training to GRETA in Vitre (France),

equivalent to H.N.D in informatics (2 Year Technical Degree)

2002 / 2003 Baccalaureat (French national high school diploma) in Micro-

processing and Networks to Lycee Coetlogon in Rennes (France).

TECHNICALS AND LANGUAGES SKILLS

French native language

English medium + technical

Spanish medium

Networks

Protocols: TCP/IP, FTP, TELNET, DNS, DHCP, Frame-Relay, IP-VPN, IP ADSL, TDSL

Installing and using Active Directory, WSUS, MSI

Security: Fire-Wall, Proxy, VPN

Environmental technology

Microsoft Windows, Linux/ Unix, Citrix, Novell

Other

Routers: Cisco, Bintec, Business Live Box, Nortel, Alcatel

Virtualization: VMWARE

Restoration: Ghost, Magic Partition

Messaging: Outlook, Thunderbird

Antivirus: Kapersky, Norton

Office: MS Office, Open Office

INTERESTS

Soft Ball, Modern Dance, Horse riding

Travels: United Kingdom, Spain, Mayotte, The Comoros, Madagascar, The Netherlands, Tunisia

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