Project Management Software

Stephanie White

**** ***** ****** ****, *******, GA. 30035 404-***-**** *.*********@*****.***

EDUCATION

American InterContinental University {AIU}, Atlanta, GA 2008

Bachelor with Honors in Computer Information Systems

PROFESSIONAL EXPERIENCE

Self-Employed

Consulting/Computer Technician October 2008 - Current Temp

• 25% travel to local Atlanta small businesses and residents providing computer technical

aid and general inquiries.

• Troubleshooting duties on semi-routine hardware, software, and data network problems.

• Install, repair, and provide preventive maintenance of personal computer and related

systems.

• Perform hardware and software moves, adds, and changes.

• Network maintenance including VPN, routers, and intranet services.

• Occasionally provide training to users on hardware and software applications and MACs.

Skills Required: Linux/Windows Operating Systems, UNIX, Networking/Hardware Knowledge, Anti-virus

Software and applications, Printers, Windows Server 2003, Macs, VPN, Routers, Front-End Development,

Exchange, Active Directory and SQL Server.

Horizon Software International

System Analyst July 2008 – October 2008 Contract

• 90% travel domestically to the K-12 schools sector installing/configuring Windows based

POS systems.

• Install, configure, troubleshoot, train users, and provide support through GO-Live on

POS systems.

• Train client employees on FastLane and OneSource application.

• Followed established policies and management guidance for the testing and verifying of

the performance accuracy of system and software products from implementation to GO-

Live.

• Modified and supported test procedures and site cases based on provided designs and

specs for QA.

Skills Required: Windows POS.NET based desktop application, .NET, XML, Windows Server 2003, SQL Server

2005/ SQL Queries, IP Addressing, Network Technologies, Access, Excel and professional communication skills.

Sage Software

Operation Support Engineer January 2008 – July 2008 Contract

• Assisted project management team with Remedy transitioning along site developers,

product manager, and fellow engineers.

• Developed comprehensive network backup schemes including off site storage of data and

media.

• Installed, maintained, upgraded hardware and network software. Server moves and

system reinstalls.

• Troubleshot problems with networks, email services, file services, and IP telephone

devices.

• Supported Active Directory and Group Policies. Performed Exchange migrations.

• Provided work direction and leadership to assign projects, including scheduling,

assignment of work, project management procedures, policies, strategies and reviewing

of project efforts.

• Performed quality assurance which involved test planning, database

conversions/developments and strategies.

• Coordinated technical writings of corporate security policies and documented incidents

appropriately.

Skills Required: Networking, Desktops/Laptops/Mobile troubleshooting, Active Directory, IP, Switches, Routers,

Linux, Apache, Exchange, PMBOK [Project Management Body of Knowledge], CMMI [Capability Maturity Model

Integration], Technical writing of policies ad procedures for IT projects, software, and disaster recovery planning.

CGS/IBM

Lead Technical Analyst May 2005 –December 2007

• Rebuilt, repaired, installed, and troubleshoot various computer components including

printers.

• Provided support for proprietary software including: Access Connections, Client

Security, Biometric/Fingerprint devices, Presentation Director, System Migration

Assistant, and Rescue & Recovery.

• Utilize ticketing system to properly order and assist technical aid for all internal and

external IBM customers.

• Provided technical support for all ThinkPad/Lenovo models as a team member in a 24/7

Help Desk/System coverage environment.

Skills Required: Thorough knowledge of laptops and desktops, LAN/WAN setup/configuration knowledge, printer

setups and configurations knowledge.

AllTell Communications Inc.

Service Technician [Contract] June 2004– January 2005

• Provided and troubleshot support to local and remote users of wireless messaging devices

such as Blackberry, Outlook Mobile Access/Active Sync, and Pocket PC/Smart Phones.

• Programmed flash software and preferred roaming list for cellular phones with programs

like Java Mobile.

• Applied interpersonal and problem solving skills to ensure highest level of customer

service and satisfaction.

Skills Required: PDA and Pocket PC knowledge, Java Mobile, JAVA, Blackberry and Smart Phone knowledge.

The Tabernacle

IT Administrator/ Front-End Web Developer February 1999 – June 2004

• Designed, deployed, and supported small-mid complex production environments using

Active Directory and Group Policies.

• Enhanced network infrastructure using Active Directory and Exchange 2003 Server.

• Performed backups utilizing tapes and RAID technology; monitored server disk capacity

and mail routing.

• Utilized technical expertise and skills to assist faculty with various computer applications

like Microsoft Office and Outlook.

• Provided ongoing technical support to end-users on information systems

hardware/software, printers, and configuration issues in a prioritized manner.

• Supported all aspects of the network including: continuous monitoring of entire network,

proper back up of all company data, and apply base configurations of network hardware.

• Designed front-end web development content with HTML, CSS, JavaScript, and Java

Applets.

• Tested the site for functionality in different browsers and at different resolutions.

Skills Required: Tapes, Routers, Switches, Hubs, Modems, Servers, SQL Server 2000, Laptops, and Desktops,

Data Modeling and design tools, Norton Ghost, Data Mapping and configurations, JavaScript, Java Applets, HTML,

CSS, XML, XSL, and DHTML.

ORGANIZATIONS/OTHER

• AITP (Association of Information Technology Professionals) www.aitp.org

• EPT (Epsilon Pi Tau) National Organization www.epsilonpitau.org

• Study Abroad Ambassador to London in 2006 learning course: Project Management

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