Manager Customer Service
Resume:
Dear Sir or Madam:
I am writing in response to your post advertising the need for a Project Coordinator. I
come to you with a keen mind for project management and a sharp eye for great art in all forms.
I’d like to offer my services as a candidate possessing experience encompassing material sourcing,
marketing and product release schedule management. I consider this position at 411 Creatives to
be an opening that plays heavily on my strengths: specifically my ability to balance multiple
projects and my aptness with business-to-business and interdepartmental communication.
Currently, I am employed at the Hearst Anthropology Museum in Berkeley. Here I fill a
role overseeing the procure-to-pay process for several departments, and the overall operation of
the museum store. As the museum’s purchasing agent I partner with department heads to
establish material and supply needs, and assure sourcing requirements are met in a timely
manner. The museum’s conservation, preparation and exhibit design departments are all engaged
in perpetual, concurrent projects hinging around a detailed exhibition schedule. Through my seat
on the museum’s program department I am an active participant in planning this schedule and
forming project work flows. I research suppliers, obtain quotes, receive materials and formally
serve as liaison between the museum and all vendors.
By employing my skill with face-to-face engagements, telephone and e-mail
correspondence, I maintain optimal working relationships with outside sources, and facilitate the
flow of materials for multiple scheduled projects simultaneously. Additionally, my accounting
functions and daily use of the university’s BFS system (an ERP adapted from PeopleSoft) have
made me extremely adept in financial coding and account reconciliation. In my engagement at the
Hearst Museum, time management, project prioritization and cross-departmental collaboration
are all skills I utilize regularly; and that I know equip me to succeed in the position of Project
Coordinator.
The following resume also demonstrates my background as the head of operations of two
different Rasputin Music locations. These were high volume multi-million dollar retail fronts,
specializing in music, DVD’s and video games. My position at these stores was a pivotal role
between numerous distributors and Rasputin’s customer base. I had ownership of the duty to
maintain optimal stock levels on all store product, as dictated by new release schedules rotating
weekly. Conducting business and maintaining relationships with wholesalers, distribution and
shipping companies was an ongoing obligation.
As General Manager, and previously as a buyer, I assured the proper ordering, delivery
and placement of store product across my entire seven and a half years at Rasputin Music. These
were tasks that required constant coordination between company departments, vendors and
upper management. The time I spent at Rasputin Music grants me an ease with prioritizing
multiple, deadlined projects –that I would love to put to work for 411 Creatives.
My work history should display that I am an individual who flourishes in both a large-
scale business environment, and a more intimate workplace where having a hand in all
developments is necessary. I am accustomed to performing in many different roles as dictated
by conditions that change frequently. My ease with dynamic work environments is something I
largely attribute to the communication skills I’ve developed over the past 10 years in a customer
specific industry.
I see this opening as a unique opportunity to build on my existing experience and
abilities, and concurrently promote the production art. I would love to work for 411 Creatives, and
would greatly appreciate the opportunity to excel in this role. I have no doubt that my abilities will
prove beneficial to you company and aid in the work that lies ahead. I thank you for your
attention, and I hope avidly to hear from you.
Sincerely,
Oliver Fernandez.
********@*****.***
600 Cambridge St. #A San Francisco, 94134
Day: 510-***-**** Cell: 510-***-**** ********@*****.***
Oliver Fernandez
EDUCATION
University of California, Berkeley
1998.2003
Bachelor of Arts: History of Art
Bachelor of Arts: Production of Art
WORK EXPERIENCE
5/2007-present Phoebe A. Hearst Museum of Anthropology Berkeley, CA
Programs Coordinator-Store Manager
Strategic Sourcing: vendor selection and procure-to-pay process. Fulfilling material/supply
needs for the museum’s conservation, preparation, and exhibit-design departments.
Cross-departmental coordination: assuring project processes and adherence to workflow
schedules. Facilitating multiple projects at once.
Museum Outreach: assisting the production of membership materials, event mailers and e-
blasts. Web updates, graphics, copywriting, proofreading and strategy.
Inventory management: maintenance of inventory database and physical assets, monitoring
stock levels and conducting regular hand counts.
Receiving shipments. Direct vendor follow up to reconcile any item discrepancies.
Material/supply cost negotiation.
Accounts Payable: invoice reconciliation, p-card and net 30 payments.
General Ledger work: coding and maintenance of activities within the University ERP.
Purchasing: research, and selection of store merchandise.
Developed and actualized a concise inventory database for the store’s myriad of products.
SPOT Award for exemplary service to the University: January 2008.
1/2000-5/2007 Rasputin Music
General Manager: Rasputin Music of San Francisco 3/2006-5/2007
General Manager: Rasputin Music of Berkeley 3/2004-3/2006
Directing and refining store operations.
Partnering with distributors and label representatives: coordinating proper ordering levels,
timely delivery of product and promotional projects. Assuring new-release schedules.
Office management: supply ordering, business correspondence and upkeep.
Inventory control: stockroom maintenance, sales floor allocation and monthly hand-counts.
HR/Supervising: recruiting, scheduling, payroll and hands-on management (50+ employees)
Oversaw the San Francisco location’s highest grossing year in its then six years of operation;
an 11 % revenue boost.
Buyer, Shift Manager 1/2000-3/2004
Vendor relations/Purchasing: ordering for the chain’s Experimental music section.
Supervising a staff of usually twelve employees per shift.
Prioritizing an agenda of projects for execution over the course of a working day.
Point of sale cashiering, and reconciliation of each of the store’s registers, typically totaling
an intake of ten to twenty thousand dollars per day.
Proactive customer service and the monitoring of sales floor security.
SKILLS
• BFS (ERP) • Photoshop CS3 • Excel • 10-Key • General Accounting
• Microsoft Office Applications • Accustomed to a fast-paced working environment
• Strong attention to detail • Adept at problem solving, creative solutions
Contact this candidate