Project Manager Software

Jack Torres

Stratham, NH *****

603-***-**** Home

***********@*******.***

PROFESSIONAL ACCOMPLISHMENTS:

Oct 2006 Contractor, Project Manager, IT Consultant Stratham, NH

to Present

• Hands on experience with systems administration, Active Directory, TCP/IP, file and print

services, applications, system backup, remote access and user support.

• Hands on experience with MS Server, WEB Servers (IIS), SQL 2005, VMware and MS

SharePoint. I have experience with Dreamweaver, HTML, web design and SEO.

• Hands on experience with installation and administration of workstation, application

installation, patch and update management, and help desk. Skilled at providing day-to-day

technical support and end user training.

• Manage IT operations and IT support organizations, develop business and project plans.

Experience with business impact analysis, legislative compliance and IT security. Current in

the evolving IT field.

• Project manager for major information technology initiatives; translate functional

requirements into technical requirements, determine scope, risks, approach and project

organization. Manage business objectives through development, implementation and ongoing

support. Skilled at leveraging new and existing software technology, managing technical

product life cycles.

Feb 2009 Liberty Mutual Portsmouth, NH

to May 2009 Contract: Systems Administrator

• Server Operations installation lead for Safeco Server Project, managing installation of 50

servers in LM offices throughout the continental USA. Managed physical installation of

Windows 2003 server, KVM, remote server management card, UPS and patching of devices

into LM routers and switches. Established remote connectivity with these network devices.

Work with members of LM network services to resolve remote connectivity issues with these

devices.

• Configured Windows 2003 server, remote server management card, and UPS devices to LM

specifications. This was a twenty point configuration check list covering all aspects of server

functionality, networking and software installation.

• Vista Server Refresh Project. Member of Server Operations team to replace 300 existing

Windows 2000 servers with Windows 2003 servers.

• Requests for IT: Installed and configured (hundreds) print queues on servers. HP printers,

Konica Minolta BIZ Hubs, Multi Functional Devices (MFP), HP Digital Sending Devices for

print, scan and fax to email or network folders.

• Service Center Requests: Provided Level III support for end user printing problems.

Jan 2009 Group 4 Transducers East Longmeadow, MA

Contract: Consulting, Desktop Services, Systems Administration

• Workstation and software procurement.

• Reinstall Windows XP on PCs (cascade), install applications, secure workstations, optimize

performance, move user data, add to network domain, configure email.

• Desktop support, resolved a variety of individual technical issues and workstation issues.

• Installed new network Multi Functional Device (Copier, Scan, Fax). Upgraded shipping

department workstation, re-installed, configured UPS parcel manifest system. Re-installed

wireless access point (WAP).

• Administrative, created asset list, network diagram, IP lists and other documentation.

• Provided IT consulting services for server backup, disaster recovery and remote

access. Consulting services for server and workstation security issues, passwords, rights

management, server hardening, and firewall services. Consulting services for Email

(Exchange), email address standards, email signatures and disclaimers.

Jan. 1997 Manager of Information Technology

to Oct 2006 Wolf & Company, P.C. Boston, MA

Accounting Firm, Revenue $22 Million

• Manage internal IT business unit, supervise four (4) internal technology personnel, and

multiple external IT contractors. Technology Committee leader.

• Manage Client Service for 160, highly mobile employees with three office locations. Manage

stable network environment to assure maximum employee productivity and efficiency.

• Project manager for major information technology implementations: office relocations,

technology roll outs and network upgrades. Deliverables include: network design;

documentation; client services; file and print services; email; phone systems (PBX); voice

and data T1s; wireless networking; information security systems; building security systems;

backup; disaster recovery policies and procedures; strategic ASP services; paperless audit

system (Lotus Notes); document management; scanning; remote network access (VPN); asset

tracking; software licensing compliance; end user training, new user orientations and best

practices documentation.

• Prepare annual technology budget ($800K) and implement the Firm’s technology plan.

Responsible for all IT purchasing, including price negotiation and vendor selection.

Generated revenues of over $2.5M annually in technology surcharges.

• Maintain product knowledge of technology trends: network platforms, PC platforms and

application products, including the installation and administration of workstation and network

operating systems (Microsoft and Novell), email (MS Exchange) and desktop applications

supporting the business process.

• Recommend IT standards, policies, and security systems to ensure stable, protected,

information services. Complete annual network reviews, security risk assessments and

security audits to safeguard information resources.

• Provide IT expertise and guidance to Senior Management (12 Partners). Identify and evaluate

IT services to meet management information needs. Provide IT solutions to facilitate the

Firm’s business process; focus on collaboration and real time communications.

Aug. 1995 to PC Specialist III

Dec 1996 Harvard Pilgrim Health Care Lexington, MA

• Responsible for providing, top level, day-to-day technical support for HPHC technology

group employees, health clinics and administration departments. Coordinated maintenance of

PCs, printers and other hardware with vendors.

• Responsible for installation, configuration, support and training for stand alone and

networked software applications. Provided technical support on hardware/software

installations and upgrades. Use critical thinking skills to evaluate and resolve network,

software and hardware problems. Managed all software licensing.

Torres, Page 2

• Configured mobile Laptop computers, docking stations, PCMCIA cards and remote

communication software. Installed Windows 3.0, WFW, Windows 95 Workstation

clients. Provided LAN and WAN network connections in Novell and Windows NT

server environment. Configured TCP/IP, NetBEUI and IPX/SPX protocols and edited

autoexec.bat, config.sys, startnet.bat, win.ini, system.ini, protocol.ini, and net.cfg to optimize

performance. Installed and configured terminal emulation software and providing

connectivity to mainframes. (e.g. ES9000, AS400, HP, and VAX)

COMMITTEES & ASSOCIATIONS

Wolf & Company, P.C. technology committee, PKF International technology committee

CPA/MIS User Group, MSCPA technology user group

EDUCATION

Associate in Arts

University of New Hampshire

Certified Novell Administrator

Netware Securing Intranets with Border Manager

Administrating SharePoint Portal Sites

Torres, Page 3

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