RICHARD T. SMITH, JR.

***** ********** ***** • Little Rock, Arkansas 72212

501-***-**** • abnl4w@r.postjobfree.com

Dear Sir / Dear Madam:

My strong technical background and demonstrated management skill have been key factors in my

reputation as a problem solver who excels at providing vision and direction to execute key projects

and support organizational growth. For more than 20 years, I have proven invaluable to my

employers and clients. Now, I am seeking to join your team as a Business Analyst.

Whether developing complex data management applications or providing small, on-the-fly data

retrieval and analysis programs, modeling business processes and translating business processes

into effective and easy to use solutions is one of my greatest strengths. Other strengths include:

Complete management of large projects with complete documentation and correspondence

•

maintenance, work requirements and status reports

Analysis of business processes to provide sound technical solutions that streamline work flow.

•

Interfacing with users, technical staff and stakeholders to ensure that solutions accurately reflect

•

the requirements

Analytical and personnel related problem solving to ensure the success of the team

•

Strong customer support with a sense of urgency to find appropriate solutions even with multiple

•

concurrent projects.

Continuous professional development in software proficiency and PC skills (currently learning

•

C++, Objective C and SQL Server).

Over seven years of independent consulting clearly demonstrates self-motivation. I have

•

successfully worked in teams and independently.

By building strong relationships executive leadership and C-Level leaders, I have consistently

delivered effective solutions that achieve company objectives.

With a BS in Mechanical Engineering I certainly have the technical background required to function

successfully as a Business Analyst and have been doing so for the last fifteen years. My MBA gives

me additional insight into business needs and make me very effective at matching technical

requirements to business needs. My abilities to devise and implement effective solutions can be

readily demonstrated from my PC at interview time.

My resume is, by necessity, limited in its presentation of my experience. I would welcome the

opportunity to discuss in a more personal setting how my truly extensive project management

experience can provide the means to further enhance the organization’s reputation for excellence,

particularly in the areas of business process automation & improvement, data analysis and trending,

and team and consensus building.

I have enclosed my contact information above for your convenience. Thank you for your

consideration, and I look forward to your call.

Sincerely,

Richard T. Smith, Jr.

Resume

RICHARD T. SMITH, JR.

11141 Rivercrest Drive • Little Rock, Arkansas 72212

501-***-**** • abnl4w@r.postjobfree.com

Business Analyst and Software Developer

Dedicated and technically savvy project manager/software developer with more than 20 years of

experience in project management, database application development, and business process

modeling. Adept at creating and executing on organizational vision with highly effective software and

process solutions. Proven success at providing strategic and operational direction for organizations.

Strengths in cost reduction, competitive positioning, analysis, and team building. Well-versed in all

aspects of the software development lifecycle

Execution • Operational Leadership • Project Management • Team Leadership • IT Management •

Change Management • Analytical Problem Solving • Strategic Planning • Financial Accountability •

Cost Control • Application Development • Implementation & Training • Object Oriented

Programming • FTP Server Interfacing • Data Replication • SQL • Data Analysis and Reporting •

Very Strong Written and Communication Skills

PROFESSIONAL EXPERIENCE

R & S COMPUTER SERVICES, LLC, Little Rock, Arkansas • 2002-Present

Consultancy providing business process analysis and IT project management services.

Principal & Founder

Manage brief projects and provide development, long-term support and management for a variety of

national and global organizations including Global Industries LLC and the State of Arkansas. Utilize

project management methodologies to plan projects, oversee execution and implementation,

supervise project personnel, develop and manage budgets, and ensure vendor quality. Build

consensus and cultivate buy-in to adapt to corporate culture change. Develop strong relationships

with executive and C-Level leaders.

Selected Contributions

• Developed a software solution that propelled the Arkansas Tobacco Control Board from #42 to

#1 in the country for compliance with laws on tobacco sales to minors in only 3 years, earning

interest from other states to implement similar technologies and methodologies.

• Slashed costs and reduced downtime by introducing and implementing a global marine fleet

management software solution across the enterprise for an international organization.

• Developed generic classes with complex SQL queries to retrieve data with exceptional accuracy

and reconciliation capability in reporting.

• Developed FTP interface for State of Arkansas servers to enable online license renewal with

completely automated updating of main database at the Arkansas Board of Collection Agencies.

• Scheduled and prioritized jobs and support requests and achieved high customer satisfaction

with both response time and software quality

eJIVA, Pittsburgh, Pennsylvania • 2000-2002

National supplier of IT contract labor.

System Analyst

Contracted to support multiple state agencies in the State of Arkansas as a Visual FoxPro database

application programmer.

Selected Contributions

• Developed a $250K market in 3 years.

• Provided exceptional customer services and support and leveraged strong communication skills

to become a top-requested programmer for the state agencies.

Resume

RICHARD T. SMITH, JR.• Page 2 • abnl4w@r.postjobfree.com

BOURGEOIS BENNETT, LLC, New Orleans, Louisiana • 1999-2000

Accounting and consulting firm specializing in corporate tax and disbursement of class action

settlements, with approximately 100 employees.

System Analyst & Developer

Provided application development and reporting. Captured and mined data in FoxPro databases.

Maintained an extensive database of attorneys, plaintiffs, and questionnaires.

Selected Contributions

• Provided programming and technical expertise to establish in-courtroom networks for recording

data on behalf of plaintiffs and attorneys.

J. RAY MCDERMOTT, INC., New Orleans, Louisiana • 1985-1999

$1.3B global fabricator and manufacturer of offshore drilling platforms and sub-sea oil pipelines.

Senior Marine Equipment Engineer

Machinery & Maintenance Supervisor

Tasked with providing full support for the global in-house CMMS system and inventory control

application, including troubleshooting, equipment repair and maintenance, and technical support

across 15+ offshore construction vessels and 4 onshore fabrication facilities. Administered a $7M

annual maintenance budget. Analyzed and reported on cash flow and forecasts. Managed more

than 70 direct and indirect reports.

Selected Contributions

• Generated an additional $54M in annual offshore revenue by designing, developing and

deploying one of the first PC-based Computerized Maintenance Management System (CMMS),

which introduced a global standard preventive maintenance system responsible for substantial

improvements in downtime.

• Spearheaded turnaround efforts to transform the offshore maintenance team’s image and

increase engagement, effectiveness, and morale, ultimately reducing Southeast Asia downtime.

• Earned respect and praise from employees as an exceptional manager with high levels of

personal integrity and professionalism.

FORMAL EDUCATION

Master of Business Administration

University of Phoenix, Little Rock, Arkansas

Bachelor of Science in Mechanical Engineering

Louisiana Tech University, Ruston, Louisiana

SELECTED ADDITIONAL TRAINING

Professional Project Management (PMI-Certified Course)

Brainbench Certified in Visual FoxPro

SELECTED SOFTWARE PROFICIENCY

MS Office – Outlook, Word, Excel, PowerPoint, Access

MS Visual FoxPro, MS Project

Resume

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