Customer Service Technician

DALE L. SANTEE JR.

*** ******* ***. #*

Euless, TX 76040

CELL: 682-***-****

Email: ***********@*****.***

CAREER OBJECTIVE

My objective is to secure a position in the area of the electronics maintenance,

repair and troubleshooting industry.

EDUCATION

Devry University, Irving, TX

Associate of Applied Sciences Degree, 1997

EXPERIENCE

Mar 2009- Aug 2009

Non-Commissioned

Security Officer Lone Star Park @ Grand Prairie

Performing many tasks having to do with public safety and customer service.

Services include, but not limited to, Crowd control, Answering questions,

Directing both foot and vehicle traffic, Dispatching, Parking lot policing, Making

sure patrons abide by company and TABC policies and rules, Cooler and bag

checking for contraband, etc.

Mar 2008- Feb 2009

Operations Technician Grapevine, TX

WADE ADVENTURE RIDES

Performed regular maintenance and cleaning tasks in order to comply with

management lease requirements on a ride/roller coaster simulator. Executed

troubleshooting procedures when problems occur in order to minimize down time

that may impact customers and the company. Accomplished preventive

maintenance to ensure no major problems would arise. Ran diagnostics and

used results for isolation of problems to circuit board level. Repair and align

hydraulic system for maximum performance and reliability.

Oct 2007- Feb 2008

Installation Technician Fort Worth, TX

MASTEC TECHNOLOGIES

Arranged a route given the night before according to customer timeframes.

Maintained professionalism and customer satisfaction throughout the day and

expressed a plan of action to the customer to maximize optimal service. Pointed

out possible electrical code violations on customer homes. Installation required

the use of various hand and power tools. Safety and driving record is excellent

and required for the job.

Feb 2007 – July 2007

Tool Support Technician Manassas, VA

MICRON TECHNOLOGIES

Coordinated the arrangement of scheduled preventive maintenance within the

department to minimize process interruption. Conducted various weekly tasks to

avoid extensive downtime with high-tech Semi-conductor processing tools.

Executed the replacement of consumables on the tools after predetermined

trigger times. Repaired, replaced and monitored proper voltages to various

locations of the tool for optimum performance. Monitored the vacuum levels of

each chamber on the tool.

Nov 1997 - July 2005

Support Technician Dallas, TX

CAE SIMUFLITE

Operated within a team of eight specialists responsible for maintaining thirty-six

flight simulators across three different operating systems consisting of Fortran,

Unix and Linux. Implemented knowledge of test equipment, performed routine

maintenance on hydraulic, pneumatic and mechanical systems for improved

analytical skills in troubleshooting, hardware, and software problems, and

requisitioned parts needed to maintain a low lost time to internal and external

clients. Assisted in electrical and hydraulic upgrades to older simulators in the

fleet.

PROFESSIONAL SKILLS

Resolution of system malfunctions swiftly and accurately

Results oriented and a capacity to learn quickly

Ability to work without supervision and able to build relationships

Proven planner and organizer

Committed and resilient individual

Available upon request.

REFERENCES

Contact this candidate