Engineer Quality
Resume:
RICHARD J. SIVILLE
Mount Laurel, NJ 08054
Home: 856-***-**** **********@*******.*** Cell: 856-***-****
QUALITY ENGINEERING / MANAGEMENT PROFESSIONAL
** ***** ** ********ce in Quality/Process Engineering and Management with specific expertise in ISO
9001:2000 Quality Management System implementation, development, and maintenance. Experience in
Quality Assurance, Manufacturing, Testing, Process Improvement, and Customer Satisfaction for the
Telecommunications, Electronics, and Aerospace industries. Thorough knowledge in the application of
Quality Improvement tools and techniques. Electrical Engineering and MBA degree, as well as four ASQ
certifications (Quality Engineer, Manager of Quality, Reliability Engineer, and Six Sigma Green Belt).
PROFESSIONAL EXPERIENCE
Sycamore Networks, Inc. (formerly Eastern Research, Inc), Moorestown, NJ 2006 – 2009
Senior Quality/Process Engineer
Managed the continual improvement of the Quality Management System by leading cross-organizational
process improvement initiatives, and utilizing Quality Assurance tools and techniques. Administered and
managed the company corrective action system for 450+ employees.
Defined and documented plans/procedures (Quality Plans for contract proposals, Engineering
Outsourcing Process) in support of the company’s Quality Management System. Created more
efficient, streamlined processes (e.g. improvements leading to a 45% reduction in total
observations found for the Software Reviews Process).
Updated and improved the company Corrective Action Process which reduced the number of
overdue corrective actions/improvement requests from an average of 28.5 per month to an
average of 3.0 per month in 2 years.
Conducted in-depth ISO 9001 internal audits on a monthly basis as a certified ISO 9001:2000
internal auditor leading to the continued improvement of the company’s Quality System.
Extensive experience auditing and improving the Engineering development life cycle.
Worked extensively with external ISO auditors (QMI-SAI Global) during regular recertification/
surveillance audits resulting in a consistent reduction of audit findings (no findings or
observations during last surveillance audit), as well as improved process efficiency.
Developed and performed analysis on various company data and metrics (net sales reports, return
rates, MTBF reliability metrics, TL9000 metrics) in order to drive continual improvement and
customer satisfaction. Presented company metrics to Executive Management team at quarterly
management reviews.
Conducted company wide training (Internal Auditor Training, ISO 9001 Awareness, Corrective
Action, ESD Safety) related to Corporate Quality and company requirements to ensure product
quality and continued ISO 9001 compliance and registration.
Eastern Research, Inc. (acquired by Sycamore Networks), Moorestown, NJ 2004 – 2006
Customer Quality Engineer
Managed product quality and customer satisfaction related to the company’s line of telecommunications
products and services through internal cross-functional interaction (Engineering, Operations, Program
Management), and working with customers (Verizon Wireless, Sprint, T-Mobile) on problem resolution.
Developed a Product Quality Initiative process, consisting of quality advisories and get-well
programs, resulting in an overall customer satisfaction rating increase from 84% to 98%.
Directed, trained, and mentored QA inspectors on daily inspection activities.
Generated, collected, and analyzed various data (product performance, customer field failure,
production/test) for trends resulting in improved product quality and customer support.
RICHARD J. SIVILLE Home: 856-***-**** PAGE 2
Improved the product return (RMA) process by documenting a consistent approach resulting in a
reduction of past due RMA orders from an average of 7.3 per week to 0.4 per week within 1 year.
Collaborated with and assisted Operations in the testing and repair of customer returned product.
Generated Failure Analysis Reports providing active and proactive customer support.
Formation, Inc., Moorestown, NJ 1998 – 2003
Member, Technical Staff (Quality Engineer)
Established, implemented and monitored the Quality System for the company’s line of electronic
communications products. Responsible for overseeing the quality aspects of several programs (CFS,
FSU, AIR), including design and manufacturing support, inspection plans, and supplier evaluation.
Conducted supplier evaluations leading to the successful addition of several new suppliers to the
company’s approved supplier list. Audited existing supplier for conformance to requirements.
Reviewed and approved electro-mechanical engineering design drawings and changes leading to
quality being designed in to all company products.
Created and managed quality assurance inspection plans for all company programs resulting in a
70% increase in accepted product over a three year period. Directed inspectors on inspecting all
incoming, inprocess and final product.
Identified the root causes of manufacturing related issues, and facilitated internal and supplier
related corrective actions, resulting in improved manufacturing performance and efficiency.
Performed product conformance and first article inspection of the CFS and FSU communication
products resulting in the acceptance of product by Rockwell Collins and the FAA.
Managed the company’s product returns (RMA) process, and designed improvements resulting in
a 50% decrease in RMA testing backlog in one year.
Lockheed Martin, Sunnyvale, CA 1997 – 1998
Quality Systems Engineer (Commercial Space Programs)
Led the ISO 9001 registration effort for Commercial Space Programs (CSP) through Project Planning,
Internal Audits, and Training of Personnel. Performed as Integration and Test Quality Engineer for the
A2100 Communications Satellite.
Created processes and procedures, identified and addressed corrective actions, and led process
improvement initiatives resulting in the successful ISO 9001 registration of CSP.
Collaborated with customers in maintaining the quality of the A2100 Communications Satellite
leading to a higher level of compliance towards Lockheed Martin and customer requirements.
Developed and maintained performance metrics detailing all aspects of the A2100
Communications Satellite resulting in faster trend identification and problem resolution.
Chaired internal Material Review Board (MRB) meetings identifying and diagnosing product
defects resulting in the increased quality of the A2100 Communications Satellite.
EDUCATION
Master of Business Administration (MBA), Villanova University, Villanova, PA
Bachelor of Science Electrical Engineering (BSEE), Villanova University, Villanova, PA
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
American Society for Quality (ASQ) Senior Member
ASQ Certified Quality Engineer (CQE)
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
ASQ Certified Six Sigma Green Belt (CSSGB)
ASQ Certified Reliability Engineer (CRE)
ISO 9001:2000 Certified Internal Auditor, DBS Quality Management International, Lansdale, PA
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