Software Engineer Customer Service

Reid D. Minyen

AUSTIN, TX ***** mailto: *******@******.**.***

TEL 5 12.796.1443 http://www.linkedin.com/in/minyen

P rofile

SOFTWARE DEVELOPMENT LEADER committed to customer advocacy and accomplished at taking software through its full

life-cycle (SDLC), from requirements definition through both development and test to maintenance.

• Led multiple teams delivering products and support to customers including defining product requirements,

sizing necessary development and QA effort, identifying project milestones, and managing both personnel and

budgets.

• Designed, developed, and tested distributed software in Java on UNIX and Windows as a hands-on leader.

Technical Summary

APIS Apache, Berkeley sockets, InstallShield MultiPlatform, JAAS, JDBC, JNDI, LDAP, WebSphere

Portal Server, Win32

DATABASE SYSTEMS Apache Derby, DB2, Informix Dynamic Server (IDS), Oracle

LANGUAGES C/C++, Java, Objective-C, PHP, SQL, UNIX shell (bash, ksh, sh), Windows command shell

PLATFORMS Linux (Fedora, Red Hat Enterprise Linux), UNIX (AIX, HP-UX, Solaris), Windows Server

Professional E xperience

IBM – AUSTIN, TX

1998 - 2009

SENIOR SOFTWARE ENGINEER MANAGER 2004 - 2009

Directed brilliant development teams of 8 up to 21 people creating the software enabling the fastest computer in

the world, IBM Roadrunner, and pioneering multi-core development using the Cell Broadband Engine processor.

• Led teams at all levels including senior technical staff and architects.

• Improved company's competitive position in multi-core development by having the Cell team represent

company on the working group developing Apple's proposed OpenCL specification.

• Enabled further customer opportunities through project management of client engagements and software

releases.

• Ensured quality by individually performing functional testing of libraries with test-cases coded in C.

Forged an outstanding 22-person Level 3 team combining development and QA in a high-stress environment to

successfully deliver software fixes for IBM Tivoli Monitoring 6.1 and OMEGAMON products.

• Clearly and openly kept management and executives aware of the current state of customer satisfaction, trends

in defects discovered, and maintenance commitments.

• Increased customer satisfaction and product adoption by improving product quality. Focused the execution of

multiple teams on improved quality through leadership and prioritization. Directly provided development

reviews, QA plan approvals, and 24x7 contact for customers and Level 2 teams.

• Spoke directly with customers presenting the team’s progress towards regular, scheduled delivery of product

fixes.

SENIOR SOFTWARE ENGINEER 2004

Defined product requirements for IBM Tivoli Monitoring 6.1, a distributed software product refresh vital to the

most successful year in the IBM Tivoli brand history.

• Traveled to domestic and international customers observing their operations and discussing with them their

business priorities to clearly detail goals, necessary functions, and novel solutions for an enterprise monitoring

product.

• Documented personas, scenarios, and patterns for product development using the Interaction Design process.

ADVISORY SOFTWARE ENGINEER 2000 - 2003

Delivered to the business as a team leader and as an individual contributor designs and implementations of

software components and integrated solutions for successfully managing enterprise software systems.

• Designed an authentication and role-based authorization implementation for WebSphere Portal Server necessary

for secure application deployment to large enterprises using Java Authentication and Authorization Service

(JAAS) and Java Naming and Directory Interface (JNDI).

• Identified metrics critical to Informix Dynamic Server performance and led a team developing the monitors for

IBM Tivoli Monitoring 5.1 for Databases. Created algorithms implemented in Java, SQL, and JavaScript

correlating metrics and identifying patterns impacting database performance.

• Led the implementation of Tivoli e-Marketplace Manager creating a new integrated solution offering for

company around authentication, authorization, and transaction performance management working with IBM

Research, IBM Global Services, IBM Software Group, and partners i2 and Ariba.

ADVISORY IT SPECIALIST 1998 - 2000

Enabled international and domestic customers to make real the value of their enterprise software licenses for web-

site performance measurement, network security monitoring, role-based web-application authorization, and job

scheduling through on-site customization and deployment in production and test environments.

• Gave businesses the ability to securely communicate with customer-facing devices in the DMZ by developing

customized Java function for communication across firewalls.

• Advanced customers’ view of their business operations by integrating PeopleSoft and other middleware

processes into enterprise job schedulers using SQL and scripted Tivoli Workload Scheduler interfaces.

Awards

RECOGNITION

CONSULTANT OF THE YEAR, Tivoli Professional Services 1998

100% CLUB, Tivoli Professional Services 1998

OUTSTANDING PERFORMANCE, Tivoli Services e-business 1999

OUTSTANDING CUSTOMER SERVICE AWARD OF EXCELLENCE, Tivoli Internet Business Solutions 1999

STERLING AWARD, Tivoli Services Security Group 2000

TECHNICAL EXCELLENCE, alphaWorks (publication of Interactive Ray Tracer, iRT) 2007

PATENTS

US 7,529,981 B2

2009

System management infrastructure for corrective actions to servers with shared resources

Rhonda Childress, Mark Laney, Reid Minyen, Neil Pennell

Education

TEXAS A&M UNIVERSITY – COLLEGE STATION, TX

BACHELOR OF SCIENCE in Computer Science

PROFESSIONAL WRITING CERTIFICATE awarded by the Department of English

Memberships

IEEE

COMPUTER SOCIETY Current

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