Administrative Assistant Customer Service

Location:

Posted:

March 09, 2010

Normelia L. Rosado

Qualifications

AS in Health Information Management. Medical Coding/Billing Administration.

Bachelor in Science of communications

Skills Profile_____________________________________________

Office Support and Medical Office Support Technical Certificates. Microsoft Word, Excel, and Medisoft.

Ability to work with minimal supervision. Typing 60 WPM. Fluent in English and Spanish

Employment History

April.-2007-Nov.-2008 Pediatric Therapy Service Winter Garden, FL

Administrative Assistant/Receptionist

Maintained information in patient charts, scheduled appointments, contacted insurance companies for

authorizations, Processed claims, Posted payments, and performed a wide range of clerical duties.

March 2000-Jan 2004 Debt Management. Deudas Consolidadas Boca Raton, FL

Credit and Debt Counselor. Sales Department

Demonstrated high performance selling the consolidation program in Puerto Rico market.

Scheduled and followed up appointments and meetings with banks and creditors.

Collected delinquent accounts.

May 1995-Nov 1999 Metropolitan Medical Center Caracas, Venezuela

Administrative Assistant II

Maintained information in patient charts updated and scheduled appointments.

Contacted insurance companies to verify insurance coverage obtain referrals and submit claims.

Assisted in the billing process.

Nov.1993-Mar.1995 American Airlines Caracas, Venezuela

B ilingual Executive Secretary to the Executive Marketing Director

Assisted marketing Director researching and organizing information related to corporate.

Promoted and actively participated in outstanding customer service and corporative relationships.

Organized office inventory and supplies.

Education

Valencia Community AS in Medical Information Coder/Biller Orlando, Florida

College

Administration

Catholic University BS in Communications Caracas, Venezuela

References

References available on request