Customer Service Management

RODMAN J. MYERS, C.P.A.

**** ********* ****

Bloomfield Hills, Michigan 48301

Telephone: 586/495-1096

E-Mail: ********@*******.***

CAREER HIGHLIGHTS

• BIG FOUR C.P.A.

• CHIEF FINANCIAL OFFICER

• DIRECTOR, FINANCIAL PLANNING & ANALYSIS FOR MULTI-STATE DIVISION OF LARGE

PUBLICLY HELD CORPORATION

• KEY BUDGET COORDINATOR

• MAJOR BUSINESS LITIGATION LIAISON

• BOARD OF DIRECTORS ADVISOR

• CORPORATE EXECUTIVE MANAGEMENT MEMBER

• EXPERIENCED MANAGER AND SUCCESSFUL TEAM BUILDER:

-Business and financial analysis -Strategic planning

-Acquisition analysis/Due diligence -Managing banking

relationships

-Presentations for Executive Management -Executive reporting

-Complex financial modeling -Bid proposal preparation and analysis

-Cost accounting -Cash flow projections

-Forecasting and annual budgeting -Capital expenditure tracking

and -Hyperion/Essbase experience analysis

PROFESSIONAL EXPERIENCE

ViSalus Sciences, Inc., Troy, MI; Nov. 2008 – Present (Confidential-Please do not contact without

permission)

Controller

• Built a comprehensive Sales Mix/Cost of Goods Sold model which has been utilized by the company to

identify optimal product offerings and selling strategies.

• Build complex financial models which incorporate corporate performance improvement strategies.

• Prepare monthly and quarterly corporate financial statements.

• Prepare year-end 10K disclosure schedules for parent company.

• Responsible for coordinating all aspects of the budget, planning, forecasting process.

• Built a complete budgeting and forecasting model which assesses company profitability under a number

of differing scenarios.

• Prepare budgeted and forecasted income statement, balance sheet, and cash flow variance analyses.

• Partner with Executive Management to provide strategic financial analysis and insights to maximize

corporate financial performance.

• Assess current financial processes and systems and identify opportunities for improvement, efficiency

and growth.

• Coordinate all aspects of the company’s year end audit and tax return preparation (including its Holding

Company).

•Prepare formal presentations for Senior Management and the Board of Directors.

• Provide direction and leadership to associates.

• Ensure department compliance with policies and procedures as required.

Rodman J. Myers, CPA

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Comcast Cable Corporation, Southfield, MI; 2003 – Nov. 2008

Senior Director, Financial Planning & Analysis

Directing all aspects of financial budgeting, analysis and subscriber reporting for the multi-state Division, aggregating

in excess of $5.5B in revenue and $800MM in capital expenditures annually. Responsibilities and accomplishments

include:

• Effectively managing and developing staff of Directors, Managers and Senior Financial Analysts with

financial analysis and budgeting responsibility over Residential, Commercial, Marketing, Technical and

Customer Service operations.

• Coordinating all aspects of the annual budgeting process for this multi-state Division.

• Substantially improved the budgeting and forecasting processes of the Division and the Company by

creating new performance measurement and reporting tools.

• Identified $5MM of unbilled revenue from customer billing errors and omissions.

• Upgraded the Division’s ability to analyze new business opportunities by creating several complex

financial models projecting profitability for new and existing business segments and performing “what-if”

scenarios.

• Performing acquisition due diligence and pay-back analyses.

• Successfully integrated $1B in revenue in cable operation acquisitions with respect to customer

reporting and financial results measurements.

• Comprehensive knowledge of Revenue, Expense and Capital budgeting, Variance and Rate-Volume

analysis.

• Developed monthly forecast, budget, month-over-month and year-over-year variance analyses and

operational metric reporting for Executive Management.

• Automated complex budget review schedules utilizing Hyperion/Essbase eliminating entry errors and

reducing preparation time by hundreds of hours annually.

• Built and implemented a comprehensive acquisition model with full P&L.

• Adviser to Division Sr. Vice President of Finance and Department Directors in business and operational

decisions.

• Provided cost and financial analysis for 2 network upgrades with a $100MM capital budget.

• Managing coordination with Outside and Internal Auditors covering subscriber reporting and payments

to programmers.

• Developed a comprehensive Forecast Report which includes full P&L, metrics and variance

components, adopted Division-wide.

Waste Management, Inc., Detroit, MI; 2001 – 2003 (Also 1987 – 1998, see below)

Regional Vice President, Financial Analyst

Served as Financial Analyst for one of the largest Regional offices of Fortune 500 company.

• Performed extensive analytic reviews of financial statements and statistical data for

25 separate operating Divisions.

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Rodman J. Myers, CPA

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• Identified overstaffed and under-performing departments, and business lines, by creating customized

reports, analyzing labor and operating costs by line of business. These reports, were adopted by

Executive Management Region-wide.

• Prepared cost accounting models for proposed acquisitions, divestitures and major contracts,

including major municipal contracts.

• Saved $5MM annually by identifying Region-wide operational inefficiencies including, service and

performance, volume vs. service frequency, and supervisor-to-service area ratios.

Waste Management, Inc (cont.)

• Turned around a Michigan Division from loss to $1.5MM in annual profitability (EBITDA).

• Developed special purpose capital project reporting tools for the Region Engineering Team, enabling it

better to manage capital expenditures for multi-million dollar construction projects.

• Earned one of the very first “Gold” certifications for customer service in the company nationally.

Kelter-Thorner Insurance, Inc., Birmingham, MI: 1998 - 2001

Chief Financial Officer

Reported directly to the Chairman and to the Board of Directors for this multi-state agency and its eight subsidiaries.

• Responsible for all aspects of financial reporting, including analytic review of financial statements;

Treasury and cash management functions.

• Managerial responsibility over financial and accounting staff of 10 employees.

• Reduced headquarters staff by 10% implementing various workflow changes and improving internal

controls.

• Re-staffed Accounting Department staff and reduced annual turnover by 50%.

• Recovered $300K in refunds and credits for overpayments made in error prior to joining the company.

Prevented errors from reoccurring by implementing internal control changes, reconciliations and

analyses.

• Saved 10% in direct bill commission expenses by implementing changes to the company’s primary

software.

• Maximized investment income by managing short and long-term premium float through strategic

investing.

• Worked closely with various banks in connection with the company’s loan covenants and credit

facilities.

• Major assistance with the divestiture of the company’s West Coast subsidiaries.

• Prepared annual budgets.

• Prepared documents for annual outside accounting review.

Waste Management Inc., Detroit, MI: 1987 – 1998

Division Vice President, Controller

• Managerial responsibility over financial staff of 10 employees.

• Advised executive and operating management on all aspects of finance and

accounting matters.

• Developed an easy to use pricing model for sales personnel, establishing minimum pricing levels and

profitability percentages, thereby eliminating the signing of unprofitable contracts.

• Identified 10% of customer contracts as unprofitable and adjusted contracts for profitability.

• Saved the Division over $1MM annually by implementing custom routing software.

• Reduced Bad Debt expense by 25% by reorganizing the Collections Department.

• Reduced turnover by 30% in the Accounting and Finance Department.

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Rodman J. Myers, CPA

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• Prepared complex financial models and proformas, ROI and Payback illustrations and analyses for bid

proposals and contracts up for renewal.

• Prepared annual budgets and tax packages.

• Coordinated all financial and accounting aspects for major acquisitions.

• Lead coordinator for internal and external audits.

• Major litigation liaison for significant civil matter, including: preparation of court exhibits and analyses,

participating in depositions, consulting with and advising defense attorneys, and presenting case before

arbitrator.

Waste Management, Inc (cont.)

• Performed monthly review and analyses of projections for 80 operating divisions.

• Prepared monthly consolidation, including elimination of inter-company activity, for the 80 operating

divisions.

• Compiled 10Q and 10K financial information in connection with SEC reporting

requirements.

Ernst & Young, Detroit, MI: 1983 - 1987

Senior Auditor

• Clients included publicly and privately held: Service, Manufacturing, Telecommunications,

Banking/Financial, Government and Not-for-Profit Organizations.

• Planning, supervising and performing financial audits and compiling corporate tax

return information.

• Preparing 10K financial information/SEC reporting.

• Preparing cost accounting analyses, including LIFO/FIFO inventories.

• Preparing financial statements, income and cash flow analyses and projections.

• Financial statement quality control.

• Evaluating and improving internal accounting controls.

• Drafting recommendations to management concerning operations and procedures.

SOFTWARE AND SYSTEMS

Excel (Advanced user); Hyperion Essbase; PowerPoint; Word

EDUCATION

Michigan State University B.S. Accounting. Graduated With Honors. Successive Dean’s List Honors. Elected to Beta

Dean’s

Alpha Psi National Honors Accounting Society.

MEMBERSHIPS AND AFFILIATIONS

A.I.C.P.A.

M.A.C.P.A.

Women In Cable Telecommunications (W.I.C.T.)

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