Engineer Software

Warren Hedrick, Systems Engineer Home: 703-***-****

Cell: 703-***-****

Email: **********@*******.***

SECURITY CLEARANCE: TS/SCI With Full Scope Polygraph

EDUCATION:

• Bachelor of General Studies (BGS) University of Nebraska, Omaha, Nebraska, 1976

• Diploma in Korean Language, Yale University, New Haven, Connecticut, 1960

PROFESSIONAL CERTIFICATIONS:

Microsoft Certified Systems Engineer (MCSE), Microsoft Corporation, 2000

•

PROFESSIONAL CONTRIBUTIONS:

Various user guides, Standard Operating Procedures (SOPs), investigative reports

•

PROFESSIONAL EXPERIENCE:

Extensive experience in development, maintenance, deployment and operation of software

systems, including testing, system integration and verification and validation. Experienced

professional with strong customer service skills at all levels, i.e., management, technical

personnel and end users. Demonstrated ability to perform in complex and changing technical

environments. Uses excellent communication skills and analytical abilities provide technical

support for day-to-day operations as well as for development of requirements, specifications,

CONOPS, test plans and test cases. A tenacious problem-solver with the ability to learn new

languages, products and technologies quickly to satisfy project requirements. Experience

includes an Air Force career (primarily in software development) and work for various

government agencies in the defense and intelligence areas.

04/09 – Present, Systems Engineer, AT&T Technical Services, Dulles, VA

• Training Administration

o Researched numerous project documents, extracted text from them and created a

computer based training course with six modules, module quizzes and a final quiz

using PowerPoint

o Updated documents for delivery to customer based on Internet research

o Updated PowerPoint slides and presented them for final design review

o Researched various elearning software products

10/04 - 03/09, Systems Engineer, AT&T Technical Services, Dulles, VA

• Maintenance and related tasks for five Section 508-compliant websites for the Project

Management Center (formerly Enterprise Project Management Office)

o Modifying, adding, deleting web page elements using Dreamweaver

o Posting, updating web site content (SharePoint and HTML)

o Identification and resolution of numerous classification issues in web site content

o Writing user’s guides for website contributors

o Writing emails (Lotus Notes) to customers with clarity and diplomacy for issue

resolution

o Writing SOPs for website maintenance tasks

o Maintenance of organizational charts (PowerPoint) for posting on websites

o Investigation and documentation of a method for converting Excel and Word files to

PDF documents using free software

Warren Hedrick, Systems Engineer Home: 703-***-****

Cell: 703-***-****

Email: **********@*******.***

o Requirements gathering, writing of user requirements, system requirements, test

plans, procedures and scripts, testing

• System administration for three laptop computers, including weekly virus updates, user

account management, security lockdowns

Used: HTML, DreamWeaver, Eclipse, CVS, Jira, SharePoint, Windows XP, Lotus Notes,

Metadata Assistant, Word, Excel, Flash, PowerPoint, MS Access, Google, Internet Explorer,

Mozilla Firefox, CPMP, PMF

05/02 – 09/04, Systems Engineer, AT&T Technical Services, Columbia, MD

• Systems engineering for an internet Attack Sensing and Warning (AS&W) system including

o Gathering requirements

o Writing requirements documents

o Writing a test plan and test cases using content and flow data

o Executing the test plan

o Researching and documenting tradeoffs associated with upgrading an Oracle database

to a new version

o Performing gap analysis between earlier and current versions of custom software

o Researching and documenting system data flows and interfaces using Visio

Used Visio, Word, Excel, Oracle, Google

01/00 – 05/02, Principal Engineer, Creative Technology, Herndon, VA

January 2000 – Present

• Developed and maintained CoolGen code including GUI, block mode and batch processes,

External Action Blocks and translating PLI into CoolGen.

• Documented methodology for creating batch processes in CoolGen in the unique context of

the project

• Made 'outside the box' hardware modifications to two desktop workstations for a special

project

• Assisted in testing of Lotus Notes databases preparatory to the delivery of Notes R5

• Created a Windows NT network with a PDC and a BDC, Lotus Domino servers, laptops and

desktops

• Maintained six CWE servers for a highly compartmented collection of systems

o Performed access control and security auditing

o Installed software and operating system upgrades

o Created automated processes to shut down and restart servers at regular intervals

• Wrote the plan for and participated in moving several servers and over 130 workstations

between buildings, including changing NICs from fiber optics to copper, wrote plans for and

performed server moves, upgrades and maintenance

• Performed mainframe support functions including development and maintenance of JCL,

monitoring of daily, weekly and monthly batch jobs, and dissemination of hardcopy products

• Installed and configured PGP7, encrypted and transmitted sensitive data

• Created a checklist for batch job monitoring and a spreadsheet for correlating database fields

with functions that use them

Used CoolGen, PLI, Windows NT, Lotus Domino, Lotus Notes, CWE, JCL, PGP7, Netscape

Warren Hedrick, Systems Engineer Home: 703-***-****

Cell: 703-***-****

Email: **********@*******.***

05/96 – 12/99, Consultant, INFODATA Systems, Fairfax, VA

• Performed Operation and Maintenance of a large database system (SAFE), including the web

server and mainframe back end components

o Developed and maintained software tools to monitor and administer the system,

measure performance, detect anomalies and prepare ad hoc reports

o Performed specialized data maintenance functions

o Installed software and adapted JCL and other software to environmental changes

o Wrote and maintained operational procedure documents

o Performed extensive testing to ensure that SAFE would function properly after an

operating system upgrade

• Advised and assisted customer help desk personnel on user problems

• Monetary award for role in back-to-back 100% incentive awards on the SAFE system

Used REXX, JCL, Word, OS2, CWE, Lotus Notes

10/95 – 4/96, Consultant, TRW, Fairfax, VA,

October 1995 - April 1996

• Transitioned data from legacy systems into a DB2 tracking database

• Prepared data mapping, software design and unit test documents

• Developed and tested transition software using the EXTRACT tool

• Validated transitioned data using QMF

Used EXTRACT, QMF

02/95 – 09/95, Consultant, LOCKHEED-MARTIN, Herndon, VA

• Performed verification and validation of a configuration management system

• Maintained software on a production management system using M204

10/93 – 01/95, Consultant, MANTECH, Fairfax, VA

• Designed and developed software and database elements for a client/server personnel

database system using IEF

o Designed and created database entities and attributes, PADs, PRADs, CABs and EABs

o Wrote data retrieval, data maintenance, data normalization and bi-directional external

interface action blocks

• Created spreadsheets for data mapping and as database navigation aids

Used IEF, Excel

3/93-9/93, Consultant, LORAL AEROSPACE, Chantilly, Virginia

• Software maintenance, design and development, and database administration for a personnel

database system.

• Maintenance and enhancement of programs and menus.

• Design and development of new cable processing programs to identify sections of cables,

parse keyword-value pairs, edit values into standard formats and store data into the database.

• Database repair and access control.

Used PL/1, REXX, SQL, DBM, DB2, OS/2, VM.

10/92-2/93 Consultant, AURESTE, Clifton, Virginia

Design and development of graphics programs and GUI interfaces including graphs, charts, animation,

multilevel menus, mouse and keyboard controls for MSDOS and MS Windows.

Warren Hedrick, Systems Engineer Home: 703-***-****

Cell: 703-***-****

Email: **********@*******.***

Used Pascal, C, C++ for IBM PC

3/90-9/92, Consultant, TRW, Fairfax, Virginia

• Software maintenance, design and development for a large federal government budget planning

system

• Resolution of conflicts between existing software and upgraded operating systems and other system

changes

• Sole responsibility for the user interface written in REXX

• Consolidation of existing functions, integration of new functions

• Modification and creation of various other REXX execs and NOMAD reports

• Translation of EXEC2 execs to REXX in support of the CAMS system and to accommodate change

from VM to VM/XA

Used PLI, REXX, XMENU, NOMAD, VM, MVS, NOMAD, DBMS

4/83 – 2/90, Consultant. TRW, Fairfax, Virginia,

LOGICON, Arlington, VA,

Space Applications Corporation, Vienna, VA

• Software design, development and validation for the message identification and zoning portion of the

SAFE system.

• Design and coding of software to automate a visual validation process for high-volume regression

testing of SAFE, reducing a 5 person, 3-day process to 2 persons and 2 hours.

• Design and development of a user interface for software to generate high-volume test data for SAFE

Used PL/1, REXX, VM, MVS.

Earlier Clients

• Naval Research Laboratory, INCO, EDS

Numerous recognitions (certificates of appreciation, etc.)

Early Career

• Twenty year Air Force career – 2 years as a Korean linguist, 18 years as a computer

programmer, including 4 years as a flight planning system programmer for the SR-71

Blackbird

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