Customer Service Design

DONALD HELD

* *. * *******, * ONG B EACH, N EW Y ORK 11561 • 516-***-****

C ELL : 516-***-**** • E- MAIL : D AHELD @ GMAIL . COM

FR E E L A N C E PO S I T I O N S, New York, New York August 2007 to present

Professional

Experience • L’Oréal Corporation – Advertising, signage and packaging in Illustrator CS3 and InDesign.

Multiple languages manipulated on packaging. Maintained company-wide art referencing and

retrieval system known as “ Aksess”.

• Pandiscio Design – Worked on projects in Photoshop, InDesign, QuarkXPress and Illustrator.

See www.themarkhotel.com/ nav/life/sant_ambroeus.php and

www.themarkhotel.com/nav/life/bar_mark.php for samples.

• Graphic Visions Group – Cosmetic packaging; prepress including trapping and collecting files.

• Chipilo Brands – Design, production and graphic proofreading for packaging Mexican food

products.

HI R S C H H O R N A N D YO U N G, New York, New York June 2001 to October 2007

An intensive production environment concerned with all aspects of work related to the

Advertising industry including creation, maintenance and correction of files. Further duties include

teaching other employees programs and basic typesetting procedures, proofreading, managing

foreign language font problems, and pre-flighting/trapping files.

Programs used: QuarkXPress, Illustrator, Photoshop, Adobe InDesign, MS Word, Acrobat

Distiller/Reader.

PL A N E T LE A P – BE R L I T Z, New York, New York December 2000 to June 2001

Worked in a multi-language advertising agency. Graphic proofreading; helped web team correct

and upload files, graphic production. Prepared final artwork; made separations, trapped files.

Programs used: QuarkXPress, PageMaker, Photoshop, Illustrator, InDesign, Acrobat

Distiller/Reader and Dreamweaver.

CO M M A N D FI N A N C I A L PR E S S, New York, New York April 1998 to December 2000

Concerned with all aspects of the Financial Printing typesetting process including typesetting, file

preparation for service bureaus, and PDF and HTML file translations. These processes included

creating/editing work on annual reports, financial books, proxy cards, prospectuses, financial data

schedules and other documents relating to Financial Printing.

Programs used: QuarkXPress, PageMaker, Xyvision, DeltaGraph, EDGAREase, Photoshop,

Illustrator, Acrobat Distiller/Reader, MS Word and Excel.

YMCA RE T I R E M E N T FU N D, New York, New York July 1996 to April 1998

Responsible for the production of the Fund’s publications including annual reports, several

newsletters, and graphic presentation materials. Also responsible for maintaining trafficking

schedules, coordinating print jobs, and the graphic design of several Fund related projects.

Programs used: QuarkXPress, Photoshop, Illustrator and Persuasion.

AN D R E S E N GR A P H I C SE R V I C E S, San Francisco, California May 1994 to June 1996

Graphic proofreading including custom kerning, customer service, mark-up, and ensuring job

quality before shipping. Other duties included supervising proofreaders and typesetters, interfacing

with customers, fixing files and corrections editing.

Programs used: QuarkXPress, Illustrator, Photoshop, Microsoft Word and Magna PC.

Graduated with a B.A. in history from the State University of New York at Purchase.

Education

Contact this candidate