Customer Service Administrative Assistant
Resume:
Debbie K. Parsons
*** ******* ***, **** *******, Texas 77566
979-***-**** • **************@*****.***
Education
DeVry University June 2005 – August 2008
Bachelor of Science, Technical Management, Computer Information Services
Summa cum laude, GPA 3.92, Dean’s List
Computer Skills
MS Word MS Project Visual Basic
MS Excel Internet Explorer Introduction to SQL
MS PowerPoint Act! Introduction to Java
MS Access Crystal Reports Exxtend Learning System
MS SharePoint Services Hyperion Reporting Software Adobe Acrobat
MS Visio Lotus Notes
Strengths
• Strong analytical and problem solving skills as demonstrated by redesigning business processes
• Team player with good communication skills, positive attitude and the ability to work independently or in
collaboration with others
• Excellent customer service and organizational skills appreciated by co-workers and management
• Self-motivated with strong attention to detail and time-sensitive projects such as the development of
Service Level Agreement (SLA) metrics and Key Performance Indicators (KPI)
• Six Sigma training
• Experience with Systems Development Life Cycle (SDLC) methodologies and Database Management
Systems (DBMS)
Experience
Kelly Services, for Shintech, Inc. Freeport, Texas
October 2008 – September 2009
• Prepare and maintain safety and work procedure documentation.
• Design and create Access databases to support business processes
National City Mortgage, Co Miamisburg, Ohio
July 2006 – June 2008, Business Analyst
• Designed and implemented Access databases to support and improve business processes.
• Gathered, analyzed and documented system requirements, performed user acceptance testing and user
training, handled deployment and maintenance of systems.
• Analyzed department procedures and communicated ideas, both verbally and written, for improving
efficiency and speed while considering implications to other departments.
January 2006 – June 2006, Supervisor
• Lead a team of 25 employees during major department restructure.
August 2002 – December 2005, Administrative Assistant
• Analyzed data and prepared reports for decision-making purposes, budgeting, and staffing
requirements
Accomplishments:
• As business analyst, designed and developed a productivity tracking system in MS Access that was
duplicated for every department in the Post Closing division. System resulted in a department manager
time savings of 10-14 man hours per week.
• As supervisor, implemented new business process for processing and shipping documents to investors
resulting in a reduction of 50 man hours per week.
Debbie K Parsons 2
• As administrative assistant, streamlined the daily reporting process from cumbersome print-outs to an
interactive database for ad hoc reporting and reference.
Search One, Inc. Euless, Texas
July 2001 – May 2002, Director of Client Relations
• Marketed new client and candidates, coordinated telephone and on-site interviews
March 1997 – June 2001, Administrative Assistant
• Performed database management, data entry, general correspondence, PowerPoint presentations and
promotional materials, travel arrangements, office supplies orders, filing system development, and
provided support for assistant vice president and president
• Wrote first company policy and procedures manual
• Developed client and candidate databases using MS Access which expedited the marketing process
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References
Jim Ferncez
Assistant Vice President, Mortgage Services Operations
National City Mortgage
3232 Newmark Drive
Miamisburg, OH 45342
***.*******@****.***
Excerpt from reference letter: “Debbie was the only of 20+ exempt employees in our department who earned the
highest possible rating on her performance review. Debbie was by far my top performer”
Sue Denny
Vice President, Mortgage Services Operations
National City Mortgage
3232 Newmark Drive
Miamisburg, OH 45342
***.*****@****.***
Robin Hardin
Vice President, Mortgage Services Operations
National City Mortgage
3232 Newmark Drive
Miamisburg, OH 45342
*****.******@****.***
Excerpt from reference letter: “She manages her time to meet deadlines and produces quality results. She is pro-
active and focused on customer service and satisfaction.”
Contact this candidate