Manager Sales
Resume:
JAMIE STOCKWELL
Kansas City, MO 64157
*.*********@*********.***
SUMMARY
I am a professional business manager with twenty one years of experience. I have managed in call centers, support
centers, and multi-million dollar retail establishments. My areas of expertise are in staff supervision and training. I
have the ability to assimilate into new situations through strong organizational skills and capacity to learn new
concepts quickly. I am skilled at dealing with all levels of personnel to ensure my teams meet company goals and
commitments while also having a positive impact on the company’s bottom line. I have consistently been recognized
by senior management for my interpersonal skills, leadership and team building/participation in regard to
maximizing revenues while maintaining a positive work environment.
EXPERIENCE
Bank of the West, Kansas City, MO June 2009 - Present
Branch Sales Manager
Manage a branch to drive sales and improve the customer relationships.
• Monitor multiple compliance and auditing reports to ensure they meet FDIC standards.
• Coach and develop staff to improve personal and professional goals.
ADT Security Services, Kansas City, MO October 2001 – June 2009
Call Center Customer Service Manager
Manage a department of twenty five employees to ensure that the company's policies and goals are met.
• Monitored multiple reports to ensure that my team achieved their goals and to help them be more productive.
• Monitored attendance activity to ensure timely approval of daily payroll.
• Monitored hourly reports to manage employee productivity throughout the day.
• Monitored phone statistics, including inbound and outbound calls per hour, to maintain company standards.
• Realigned staffing to ensure these productivity standards as well as quick and courteous response times were
maintained.
• Met with associates one on one to review their individual productivity numbers for the month to date as well as
to maintain necessary compliance.
• Coached and developed employees to succeed in their current position while advancing within the company.
• Selected to be one of two ergonomic evaluators for the call center.
• Selected to lead AMPs specialized department which converted the analog backup systems to digital. My
department was responsible for calling 3 million ADT customers to ensure that the transition was seamless.
• Organized a managers’ meeting to ensure consistency among the managers in the call center and to help build
morale with other departments.
VAN KAMPEN MUTUAL FUNDS, Kansas City, MO April 1999 - June 2001
Supervisor
Manage a data entry/ first line phone support department to ensure all new account activity being completed by
broker/dealers is completed within the specified times and with the desired accuracy of the fund.
• Trained and developed a staff of twelve using an outlined program based on teamwork and company standards.
• Implemented new company procedures to improve the workflow by 18% to 20%.
• Monitored attendance, productivity, and error rate that resulted in a 98% productivity rating.
• Developed and implemented United Way events and activities as a lead member of the campaign committee.
• Assisted Broker/Dealers via the phone with questions on how to accurately enter new accounts in the system.
JAMIE STOCKWELL
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CRACKER BARREL, Kansas City, KS April 1998 - April 1999
Manager
Coordinate multiple tasks to enhance the bottom line profit of the organization.
• Maintained a half million dollars in stock by using outside vendors and reordering from the
corporate distributor.
• Responsible for advertising as well as hiring a diverse staff that could sell and display store merchandise.
• Mentored other managers to help succeed in their own stores.
BATH & BODY WORKS, Kansas City, MO September 1996 - April 1998
Manager
Manage all aspects of a store with over a million dollars in revenue that employs up to 75 employees.
• Interviewed, hired and trained the sales staff to sell, stock, and merchandise the store to meet the company's
standards.
• Prepared and maintained daily sales goals along with motivating the sales staff with individual goals.
• Monitored cash control and banking of deposits, physical merchandise inventories and security procedures to
protect company assets.
• Resolved personnel and customer complaints, concerns and questions.
BELDEN JEWELERS-KAYS, Kansas City, MO August 1994 - September 1996
Assistant Manager
Manage staff to ensure sales and service meet company guidelines.
• Trained staff on salesmanship standards in conjunction with company policies and procedures.
• Completed a 12 module "Manage Training System" program with comprehensive test including salesmanship,
pos system and operations.
• Maintained and reported store financial records, personnel information, payroll and sales information.
DAVE KRAFT'S SOLID WOOD FURNITURE, Kansas City, MO July 1988 - August 1993
District Manager 1988 - 1993
Set the profitability of four individual store locations in this district.
• Supervised the day-to-day operations of four furniture stores and a staff of 30.
• Interviewed, hired and trained all Store Managers and Assistant Managers.
• Developed all aspects of personnel training in an effort to achieve successful operations of stores while
achieving a sales plan utilizing a commission grid.
• Analyzed market conditions and trends to ensure proper product mix, product placement and to make
recommendations on inventory.
• Coordinated sales and company promotional activities and local advertising.
PROFESSIONAL TRAINING
VanKampen Mutual Funds
• Received management training exceeding 200 hours:
• Interaction Management from DDI
• TA 2000 NT Desktop System
• Targeted Selection Interview Process
ADT
• COPA net
• Nice
• LMS
• E-Schedule
Contact this candidate