Management Sales

Caesar R. Campbell, Jr.

**** ******** *****, *** *** • Austin, Texas 78741 • 214-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Energetic IT professional with proven track record in building and leading high profile projects. Record of fast-track

career progression based on consistent achievement in operations management, business development, product

development. Exceptionally strong interpersonal and communication skills and effective skill set in relationship

management, strategic planning, operations management and quality improvement.

Expertise includes:

• Global Delivery Management

• New Business Development

• Business Management Consulting

• Strategic & Tactical Plan Development and Implementation

• Contract Management and Negotiations

• Finance/Budget Administration

• Developing and Operating Network efficiency

WORK EXPERIENCE

Affiliated Computer Services, Dallas, TX 1999 – 2008

Director, Business Development

• Oversee corporate-wide analyst and advisor relations partnership program, responsible for executive-level

relationships between top-tier advisors/analysts and ACS.

• Develop IT collateral, Web content, presentations, case studies and white papers to support IT services

• Develop and implement product strategy for new and existing IT services and educate marketplace on ACS

IT capabilities

• Source and manage sales, marketing, and technology integration initiatives with internal and external

business units

• Manage corporate partnership and alliances with ACS vendors Hewlett Packard, Sun, Microsoft, etc.

• Presented recommendations to ACS executive leadership and select C-level clients based on marketplace

and analyst feedback

• Field and cultivate new partnerships and business development opportunities

Global Service Delivery Executive

• Working in both the US and the UK, developed and implemented extensive plans and programs to

improve governance and execution of IT managed delivery services for a global information technology

outsourced (ITO) client

• Ensured contractual agreements between ACS and the client were structurally sound and mutually

beneficial based on requirements

• Served as trusted advisor for client executives and ACS senior leadership

• Created comprehensive client retention programs which lead to successful negotiations of client renewals

• Management of Service Level Agreement (SLA) and Key Performance Indicators (KPI) to insure service

delivery at or above contracted levels to maintain customer satisfaction

• Planned and executed contract changes with existing clients resulting in the addition of new business

• Lead Service Delivery team for a large multi-national high profile account

• Provided IT services for the following platforms: Network, Helpdesk, Distributed Systems, Datacenter

Management and Transport Services

First Horizon Home Loan Corp, Dallas, TX 1997 – 1999

Network Engineer I/Helpdesk Support Analyst

• Provide system and network design, support, and administration for small, medium, and large branch

offices

• Designed, installed, and supported 2,000 user Novell-based network for document scanning systems, with

capability of supporting more than 50,000 users. Managed $750,000 project budget

• Implement WAN frame-relay connectivity between Dallas corporate HQ and over 120 national branch

offices

Caesar R. Campbell Page 2

Data Com, Houston, TX 1996 – 1997

Sales Support/Network Administrator

• Consult with management and staff regarding system configuration, requirements and costs

• Analyze products offered by vendors to determine which best meet the needs of the organization

• Design network systems to make optimum use of available facilities and equipment

Service Corp International, Houston, TX 1995 – 1996

Network Administrator

• Installed and maintained Windows 3.1, Windows 95, and Windows NT operating systems

• Maintained Novell NetWare 3.X servers, managed user accounts and server resources

• Provided desktop support for user applications

• Provide phone support for DOS workstations and Windows 3.1 users. Logged incoming calls using Support

Magic

CERTIFICATIONS

Cisco WLAN

Cisco CCNA / CCDA

Novell CNA

Lean Six Sigma Greenbelt Training

AWARDS AND RECOGNITION

ACS-

APL Strategic Business Unit - Most Valuable Player, 2004

EDUCATION

University of Houston, Houston, Texas

Undergraduate Courses, Computer Science 1996

Southwest Texas, San Marcos, Texas

Undergraduate Courses, Computer Science 1991 - 1992

United States Army 1992 – 1994

Honorable discharge

Contact this candidate