Customer Service Manager

D EBRA L. WILLAUER

*** ****** **. ******, ** ****2 Phone 740-***-**** Email: **********@*****.***

O BJECTIVE

To secure a position utilizing my skills for further advancement.

EDUCATION

The Ohio State University, Marion, OH

Introduction to Microsoft PowerPoint® and Introduction to Microsoft EXCEL®

Marion Harding High School, Marion, OH

Diploma

W ORK EXPERIENCE

June 1975 to March 2008 Kable Fulfillment Services, Marion, OH

Data Entry (November 2007 to March 2008)

E ntered subscription orders utilizing various computer systems

Operated company switchboard during lunch hours and as needed at other times

Served as Ohio liaison for four magazines whose Account Managers are located in Mt. Morris, IL and/or

Louisville, CO

Sent items for Clients to/from Account Managers and dispense items from Account Managers to proper Ohio

department

Administrative Assistant/Production Assistant Client Services Department (September 2002 to November

2007)

Sorted and delivered interoffice and first class mail to Account Managers

Distributed daily and monthly reports to Account Managers

Operated IBM-compatible PC using Microsoft Office Documents (WORD®, EXCEL®)

Completed spreadsheet reports for major Client on a monthly basis

Operated company switchboard during lunch hours and as needed at other times

Operated various office machinery (memory typewriter, IBM-compatible computer, switchboard, copiers and fax

machines)

Prepared monthly company newsletter

Prepared PowerPoint® presentations for Client Reviews

Maintained listings of Clients’ postal box numbers and postal permit numbers and assigned newones as needed

Created postal FIM and barcodes for Clients using DAZZLE Software

Submitted Customers’ envelopes and postcards to USPS for QBRM approval

Correspondence II Secretary (August 1984 to September 2002)

Processed letters, memos, forms, reports, charts, etc. from handwritten and dictated media

Processed and posted weekly VIP Visit notices

Processed and distributed Departmental monthly calendar

Maintained and distributed Company Client and Account Manager listings

Assisted Client Services Support Department during audit periods

Maintained Processing Manuals in each Account Manager’s office

Requisitioned supplies for Department

Customer Service Department (June 1975 to August 1984)

Typed names and addresses on postcards to answer subscriber questions

Composed dictated letters to answer subscriber questions

Transcribed dictated letters to answer subscriber questions not covered by postcards

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