Manager Customer Service
Resume:
TINA MARIE REED
Indianapolis, Indiana 46208
H 317-***-****, M 317-***-****
*********@***.***
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Education DOD Certified - Security Clearance through ADT Security Services
Six Sigma Green Belt Certified - through ADT Security Services
BSM, Indiana Wesleyan University, GPA: 3.85
ASB, Indiana Wesleyan University, GPA: 3.92
EMT Certified, St. Vincent Hospital
Skills Trained and certified in communications to achieve goals, synergy, visions, and problem solving
techniques between customers, management, marketing, and associates.
Resourceful, dependable, efficient, objective and a conscientious team player.
Strong software skills in Word, Excel, Power Point, Access, Visio, MasterMind, Payroll
Applications, eScheduler, CopaNet, Admin, and Print Master.
Highly skilled in inspection and quality management utilizing customer and/or company
requirements.
Achievements Utilized Six Sigma/ ISO 9000 experience to produce lean procedures including performing
physical audits, maintaining paperwork and issuing corrective action reports (CAR).
Results: Eliminated process inconsistencies and reduced repeated mistakes.
Directed up to 50 staff members using “STAR” (Situation/Task/Action/Results) methods along
with providing goal-setting motivation for continued commitment to the company, customer, and
individual growth.
Results: Improved efficiency, performance, and quality of work.
Reorganized, planned, and coordinated multiple projects including forecasting and scheduling of
materials labor and completed product to ensure on time deliveries to customers.
Results: Provided on time delivery with streamlined efforts, improved productivity, and a reduced
error rate.
Implemented “Work Smart” methods, procedures, and training techniques while counseling all
personnel to ensure consistent quality and efficiency levels.
Results: Accelerated Customer Service, increased associates’ awareness, and produced on time
product.
TINA MARIE REED
5334 Annette Street
Indianapolis, Indiana 46208
H 317-***-****, M 317-***-****
*********@***.***
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Objective To obtain an opportunity with a goal oriented team environment where achievement is expected,
encouraged, and rewarded while utilizing my experience and expertise in managing operations,
organizing processes and procedures as well as motivating change.
Employment History
TYCO/ADT Security Services - Indianapolis, Indiana August 2005 to Oct 2008
Operations Team Manager
Administered, managed, and established 40 + associates in National accounts. Directed building the Data/Monitored
customer account using MASterMind software as well as down-line loading security panels for major retail stores, various
financial institutions and Federal government facilities. Generated a high level of priority which increased customer focus.
Trained associates to ensure the field technicians completed installations efficiently and on schedule. Measured work
standards to implement successful processes and procedures. Obtained DOD Certified Security Clearance and Six-Sigma
Green Belt Status.
Indiana Wesleyan University – Indianapolis, Indiana August 2001 to January 2006
Student
Studied business management.
Novelty Inc. – Greenfield, Indiana May 2000 to May 2001
Warehouse Liquidation Manager
Responsible for all aspects of administration for 50 team members in a 1st and 3rd shift environment. Scheduled off loading
semi trailers and coordinated the processes for staging, sorting, packing, stocking, order pulling, and shipment of product.
Developed, implement, and streamlined procedures to ensure that all stages of production operated at maximum efficiency
and quality, while ensuring OSHA compliance was met.
JFW Industries, Inc. - Southport, Indiana May 1998 to July 1999
Unit Manager
Managed and produced “Manual Variable Attenuators.” Planned, supervised, and orchestrated three production lines and
one-third shift assembly line for 40 team members using one supervisor for third shift. Upon arriving at JFW this unit was
almost three months behind on numerous orders. Within three months, the team closed all late orders and shipped new
orders on time. The team continued to ship 98% of orders on time with a higher level of quality. This diminished
overtime, reduced stress, and resulted in a zero per cent return rate.
Proportion Air Inc. – McCordsville, Indiana August 1997 to April 1998.
Quality Control Manager - November 1997 to April 1998.
Implemented standards, procedures, and processes for ensuring on-time delivery along with providing a high standard,
quality product.
Production Supervisor - August 1997 to November 1997.
Supervised up to 22 assembly personnel. Enhance personnel growth by implementing procedures, training techniques and
goal setting processes. Coordinated the efforts between quality control and production to ensure on-time delivery and
quality products.
References available upon request.
Contact this candidate