Sales Manager
Resume:
Shawn A. Abbatessa
Ocoee, Florida 34761
**************@*****.***
Objective:
A rewarding, career-oriented position where my experience can be utilized; where initiative, integrity, and a commitment to
excellence are important criteria for advancement.
Summary of Qualifications
* Sales Leadership * Training & Development * Marketing Leadership * Motivational Leadership * Supervision
* Sales & Marketing Budget Development and Forecasts * Yield Management * Inventory Management
* Project Concept Development * Repositioning & Expansion Strategies *Brand/System Affiliation & Negotiations
Career Highlights
Timeshare Confidant January 2009 – Present
Owner/CEO
Focused firm that is targeting a limited number of high quality engagements in the Company's areas of specialty - development
advisory services for hotels, resorts, spas, shared ownership resorts (timeshare & fractional developments), and condo hotels. It is the
intent of Mr. Abbatessa, as leader of the firm to add value in most instances through direct management of the assignment. In these
cases, he will act as both client contact and as manager in charge of task accomplishment. timeshareconfidant.weebly.com
Celebration World Resort October 2008 – January 2009
Vice President of Sales
Responsible for the performance of all Sales and Marketing programs and production. Introduced new marketing efforts for both In
House Marketing and Front Line Marketing. Increased In House Marketing penetration from 24% to 68%. Increased Front Line
Sales efficiencies from $1,000 VPG to $1,580 VPG in less than 90 days. Hit record sales for December 2008. Reason for Leaving:
The Company last its funding.
Celebrity Resorts August 2005 – October 2008
Director of Sales Operations
Directly responsible to oversee all aspects of operations and profitability for Sales company wide. Held accountable for the ground-
floor development, operation and profitability of 13 sales locations throughout the country producing over 100 million dollars in
annual sales revenue. Developed and oversaw OPC Marketing, In House Marketing and Telemarketing. Designed, developed and
implemented all sales and marketing training programs and materials, all point-of-sale materials and all new owner materials.
Implemented and oversee the new member Welcome Call Team. Reason for Leaving: Lawsuit amongst the owners.
Interval International January 2005 – August 2005
Central Florida Account Executive
Assist in the servicing of HOA accounts within the Central Florida Region, helping to ensure an average of one on-site visit each year
while also acting as one of the primary contacts. Ensure resorts are in compliance with Interval’s quality standards. Service resorts in
active sales including; conducting on-site sales and operations training. Assist Director in the creation of service reviews for our
corporate accounts. Maintain territory reports including contracts, membership flow, service matrix, etc. Pursue affiliations with RCI
HOA accounts within territory. Assist the Director with sales related activity for active sales accounts, including meeting preparation
and participation in RAM meetings. Manage and participate in direct mail and ad call campaigns to RCI clients. Attend regional and
national timeshare conferences. Assists in preparation of proposals and other sales related written follow-up. Assist Director with
preparation and follow-up from sales and service resort visits. Reason for Leaving: Pursue a more direct Sales & Marketing role.
SunVest Resorts January 2004 - December 2004
Director of Sales, Training/Recruiting & Development
One of 3 employees on board as company began its venture in the vacation ownership industry. Assist and advise the company in the
development and creation of all employees, sales, marketing and human resource policies. Held directly accountable for the
performance and results of sales production and profitability. Designed and implemented all recruiting and hiring policies to include
employee wages, benefits, and responsibilities. Developed company vision, focus and mission statements and trained all employees
how to achieve their personal, financial and professional goals. The company now has over 250 employees and is growing at an
incredible rate. Reason for Leaving: Owner had legal troubles for tax evasion.
Career Highlights Continued
Hilton Grand Vacation Company December 2001 – August 2003
Quality Assurance Manager
Responsible for the direct management, recruitment, motivation and training needs of all Hilton Grand Vacation Club Employees as it
relates to sales, customer service, and the use of the vacation ownership product. This includes the supervision of more than 1,500
employees from over 25 locations servicing over 500 thousand owners worldwide. Held directly accountable for the performance and
results of sales production and profitability. Developed on-going career advancement training modules and personal wellness training
modules such as; Stress Management, Time Management and Interpersonal Communications. Reason for Leaving: Company had
major cut-backs; accepted severance.
Island One Resorts, Inc. October 1999 – December 2001
Senior Training Manager/Recruiting & Development
Performed all sales related recruiting and training. Aggressively updated and changed every aspect of the sales training and sales
presentation to include; designing new sales presentation books, new steps to the sales process, the introduction of social styles sales
techniques, trial close scripts, wall presentation, property presentation, discovery techniques, closing procedures, manager turn-over,
point-of-sale collateral, and 3 day, 15 day, & 6 month follow-up procedures. Created, implemented and monitored policies and
procedures for over 150 employees. Reason for Leaving: Career advancement.
Fairfield Communities at Cypress Palms May 1998 – October 1999
Sales Representative
Presented the Fairfield Vacation Ownership lifestyle while always remaining in the top 3 V.P.G. Sold over $1,300,000 net volume my
first year in the industry. Reason for Leaving: Career advancement.
North Tonawanda Police Department January 1994 – January 1998
Patrolman
Responsible for the safety and security of all residents and property within the confines of North Tonawanda, New York. Reason for
Leaving: Relocated to Florida.
U.S. Air Force
January 1988 – July 1993
Honorably Discharged
Education and Specialized Training
Community College of the Air Force, BA in Criminal Justice/Criminal Science
Grand Island High School, Grand Island, NY 1987
Airman Leadership School, 6 weeks, Distinguished Graduate
Air Base Ground Defense School, 6 weeks
Security Police Academy, 6 weeks
Air Force Flight School, 8 months
References Furnished Upon Request
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