Sales Customer Service
Resume:
Lawrence Johnson
**** **** ******* #***, *******, TX 77071
**********@*****.***
SUMMARY OF QUALIFICATIONS
* Over six years customer service, marketing, sales, training and managerial experience
* Strong oral and written communication skills
* Proven organization and time management skills
* Confident and poised in interactions with individuals at all levels
* Capable of multi-tasking, working under pressure and meeting deadlines.
* Strong organizational, problem solving and analytical skills.
* Strong leader and team player; adept at supporting team members to achieve personal and professional goals
* Adaptable, self-motivated and results oriented
* Proficient in Microsoft Office Suite, and Adobe Creative Suite
EDUCATION
Bachelor of Arts August 2007
Business Marketing
Texas Southern University H ouston, TX
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EMPLOYMENT HISTORY April 2007-Present
Marketing Dir ector
Affiliates Marketing & Promotion Group
*Handled all market research to locate appropriate companies to fit our market
*Managed leads generated thru analysis team
*Worked closely with management team to design media kits and other tools to generate business
*Developed proposals, marketing presentations, print media, internet marketing strategies, and search engine optimization for company’s
website.
*Heightened sales by managing the design, development, and production of multimedia sales presentation
*Contributed to the creation of companies long term marketing goals by designing web based marketing tools such as Ad Words and Pay
P er Click campaigns
Marketing Manager June 2005 -March 2007
Wireless Konnections Houston, Texas
* Enhanced company image through the design and coordination of company’s re -branding initiative;
providing a unified and focused message for business development, positioning to advertising, collateral materials creation, and
marketing.
* Contributed to t he development of long-term production goals through the implementation of strategic marketing plan in conjunction
with senior management.
* Established efficient procedures for new department by creating workflow and documentation for tradeshows, websit e updates,
contracts, proposals, and user group administration.
* Developed and managed successful inaugural client user conference.
* Monitored the progress of operational plans while also handling fundraising or development operations. .
* Strengthene d brand awareness through the formulation of strategic alliances to enhance market posture and visibility.
* Enhanced major sales tool by managing the design, development, and production of multimedia sales presentation.
* Reduced time needed to revise and update presentation from several days to the allow customization by the presenter within minutes
t hrough the use of a point -and-click administrative menu.
* Ensured consistent viewing by developing cross -platform capability.
Assistant Manager March 2003 –April 2005
Chase Baton Rouge, Louisiana
*Managed store budgets and finance while creating fiscal reports and projections
* Encouraged a positive and productive work environment while merchandising sales floor to promote increased sales
* Interviewed and hired new employees as well as monitored their performance for 90 days
* Organized and implemented new sales techniques and store operation
* Conducted skills performance reviews and developed executive performance objectives
* Ordered, prepared and reconciled daily cash amounts
* Ensured received shipments were distributed throughout various departments
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