Customer Service Data Entry

MIGUEL ANGEL OLMEDO

********@*******.***

** *** ****** # ***, ******* City, 94061, CA

Phone: 650-***-****

OBJECTIVE: Full time Customer Service/Data Entry position with the opportunity to improve

administrative and general professional service skills by making good use of leadership and self

motivation

HIGHLIGHTS

Strong customer service oriented Fast learner Multi-task and responsible

Knowledgeable in general culture Strong communicator Good detail attention

Well organized Patient Positive attitude

TECHNICAL SKILLS

Desktop Support Office software Hardware Troubleshooting

Software Installation and configuration Programming Data Entry

Database (Sybase, Access, Sql Server) Operating Systems Software Applications

EMPLOYMENT HISTORY

General Administration Assistant: Mendoza Paralegal Services (October 2008- To date)

Duties: Desktop support, customer database administrator of the office, general customer service, tax preparation,

telephone assistance, customer follow-up, preparation of online legal forms, interpreter in courts, office supplies

purchase, filing, web legal search information, other activities required by the office.

Customer Service Associate: Beverages and More (June 2007 – Octuber 2008)

Duties: Good cash manipulation as cashier number one of the store . Customer service for any request from

customers, suggestions of any wine, liqueurs or spirits, specially for french customers. General activities required by

the store.

NAS Technician: Globalware Solutions (May 2007 – May 2008)

Duties: Screening, Repairing and Testing Iomega devices for local PC’s and Network (NAS), Installation of sof tware,

hardware troubleshooting and computer assembly. Preparation of weekly reports of the entire tech section.

Customer Service Manager: Atlantis Park (September 2004 – March 2007)

Duties: Coordination and facilitation with the entire operation of the park for customers and general activities with

the headquarter. Improvement of process of internal controls related to customer service. Support for data entry for

invoices or office software problems. In charge of foreign visitors and their transportation service

EDUCATION

Computer Programmer Technician: Superior School of Technology and Administration (El Salvador)

Academic Level: Associates

Advanced Software Technology: National Centre For Software Technology (Mumbai, India)

Academic Level: Associates

Information Technology and Administration: Universidad “Dr. Jose Matias Delgado” (El Salvador)

Academic Level: Bachelor

LANGUAGES

SPANISH ENGLISH FRENCH

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