Project Manager Customer Service

GALE (GARY) HARRISON GEARHEART

** ********* ***** 401-***-****

Cranston, Rhode Island 02921 ***********@*****.***

SUMMARY OF QUALIFICATIONS

Data and Telecommunication system deployment and installation management professional possessing

exceptional experience in all phases of fixes and wireless 3G and UMTS Telecommunication system

implementation, expansion and upgrade both domestically and abroad. Extraordinary base of skills, with

years of hands-on expertise in project management and supervision of teams of technical experts in the

areas of microwave, wireless networks, Data / Voice Message Systems, fiber optic and traditional metallic

transmission. Solid track record of consistently exceeding corporate goals through strategic planning and

project stewardship. Used my personal network of pass associates and peers to keep up on G3 and UMTS

Networks be deployed in the market today like Ericsson G3 NCDMA R5 equipment ie RNC, Nodes Indoor

& Outdoor ( RBS 3206, 3418, 3518, 3303 and 3308 ).

PROFESSIONAL EXPERIENCE

LUCENT TECHNOLOGIES (PREVIOUSLY AT&T)

Program Manager: GSM / TDMA / CDMA and UMTS Project – New York & New Jersey June 2001 –

May 2007

Responsible for all phases of installation, configuration and troubleshooting of three major switching sites

to serve New York City and New Jersey’s ATT Wireless system for telecommunications giant Lucent

Technologies.

Set up three AT&T GSM switching ( MSC & BSS ) sites ( CORE ) and carried out upgrades to all

related subsystems.

Supervised software engineers in the implementation, operation and maintenance of various

network systems GSM and TDMA, NCDMA, WBCDMA and UMTS.

. Coordinated with company personnel, vendors and the customers to drive implementation, remove

roadblocks and ensure swift and timely delivery of equipment and services at reduced cost.

Arranged and supervised de-installation of older BSS equipment in all locations.

Instituted training program that improved team efficiency and productivity.

Program Director: GSM 900 MTNL Project – Mumbai, India February 2000 - April 2001

Managed turnkey installation of a $130 million GSM Wireless system in India for the Mahanagar

Telephone Nigam Limited, the local telecommunications provider, including provision of substantial

training and seminars to in-country staff in wireless systems, project management and system

implementation.

On Loan from Lucent Technologies Malaysia for 45 days to assist in the kick off of the project,

Customer requested I be permanently be assigned to the project till the Network was launched.

Set up three AT&T GSM switching ( MSC & BSS ) sites ( CORE ) and carried out upgrades to all

related subsystems

Hired and trained staff personnel, contractors and sub-contractors to carry out the

Implementation task to support the roll out of the entire Wireless network, with Data and Voice

Message Systems in Mumbai..

Supervised all Site Acquisition, installation and configuration, as well as design of the microwave

transmission system.

Completed installation of 46 cell sites in 40 days, five months ahead of a counterpart installation

in Delhi with a fraction of the manpower and cost.

GALE (GARY) HARRISON GEARHEART

79 Ashburton Drive 401-***-****

Cranston, Rhode Island 02921 ***********@*****.***

Program Director: GSM 900 Finesse Project – Kuala Lumpur, Malaysia May 1999 - February 2000

Selected to implement a $20 million GSM 900 expansion project for Celcom in Malaysia, including direct

supervision of the project team working in four geographic regions, coordination with vendors and

contractors and management of the project asset portfolio. Provided personal leadership, technical

coaching and mentoring to 82 employees working in several departments on different aspects of the

project.

Responsible for complete fiscal oversight, including tracking of billing, invoices and accounts

receivable payments, as well as equipment inventories, revenues, and other cash flow-impacting

items.

Successfully completed this installation under budget and on time, with strong customer

satisfaction.

Project Manager: GSM, DCS 1800 Pacific Link – Hong Kong December 1996 - April 1999

Drove all facets of timely completion of this $50 million wireless installation for Hong Kong telecom

provider Pacific Link through continuous coordination with project staff, vendors, contractors and

customers.

Set up one AT&T GSM switching ( MSC & BSS ) sites ( CORE ) and carried out upgrades to all

related subsystems

Supervised all Site Acquisition, installation and configuration, as well as design of the microwave

transmission system in support of the roll out of 146 Cell Sites.

Tracked all financial elements and assets with focus on fiscal conservatism and maximization of

cash flow.

Created substantial labor savings by completing work three months ahead of schedule .

Project Manager: GSM, Eastern Region Project – Dhahran, Saudi Arabia May 1995 – December 1996

Chosen to direct and manage site acquisition, installation and configuration of this $300 million, 62 site

GSM wireless system in Saudi Arabia, with full responsibility for oversight of fiscal and human resources.

Set up three AT&T GSM switching ( MSC & BSS ) sites ( CORE ) and carried out upgrades to all

related subsystems

Supervised all Site Acquisition, installation and configuration, as well as design of the microwave

transmission system.

Served as liaison to other Lucent business project managers and local agencies for coordination of

the addition of the project to existing telecommunications assets.

Removed obstacles to equipment delivery and pushed department heads for timely installation.

Consumer Relations & Consumer Services Market Manager – Manama, Bahrain August 1992 - May

1995

Delivered exceptional customer service while analyzing traffic systems, operations, and diversified

functions of special projects in and with the governments of Kuwait, Syria, Jordan, Yemen, the United

Arab Emirates, Iran, Iraq, Oman, Bahrain and Saudi Arabia.

Set up marketing programs, projects and events under the supervision of the Business Units for

Marketing. Grossing USADirect form $25 M to $125 M a year.

Ensured a timely flow of information to Upper Management regarding ongoing projects, transit

agreements, settlement rates, structures and intelligence on the various foreign Administrations.

Was able to re-negotiate first new settlement rates in Syria in 25 years from $3.75 to $1.50per

min.

Project Manager: AT&T Federal Systems – Riyadh, Saudi Arabia August 1990 - August 1992

Directly responsible for installation and supervision of over 12 Earth Stations and 36 subordinates in

support of Operations Desert Shield and Desert Storm.

GALE (GARY) HARRISON GEARHEART

79 Ashburton Drive 401-***-****

Cranston, Rhode Island 02921 ***********@*****.***

Previous military service key to effective and seamless support of Unites States and Allied forces.

Successfully re-established telephone communications within 36 hours of the liberation of Kuwait.

Worked with the MOC and other Kuwait Government agents to re-establish the entire

Telecommunication Network.

WESTERN ELECTRIC – Riyadh, Saudi Arabia March 1988 - August 1990

Operations Manager

Recruited to provide all planning and coordination for Kingdom-wide operations and maintenance,

including delivery of technical support to AT&T, Saudi Arabian government agencies and U.S.

government agencies.

Supported all AT&T equipment, in addition to projects like the Royal Family’s telecom system.

Supervised engineering, planning and contracting of microwave, data and voice message systems,

AFRTS Video system to over 350 locations, fiber optic and metallic systems.

Hired and trained 98 personnel to man the Installation and Maintenance Department to support

the roll out of the entire Switching network, with Data and Voice Message Systems all Saudi

Government and commercial and private agencies.

Supervised all installation and configuration, as well as design of the telecommunications

Networks and microwave transmission system.

Over seen the operations maintenance of two of the IESS supporting the two main international

Airports in Saudi Arabia.

Completed installation of the first commercial Fiber Optic network at KFCST.

EDUCATION

UNIVERSITY OF GEORGIA – Athens, Georgia

Associate of Arts in General Education 1982

SPECIALIZED TRAINING

MASTERS PROJECT/PROGRAM MANAGEMENT – Stevens Institute of Technology 1999

MASTER CONTRACT MANAGEMENT – George Washington University 1998

GSM CELL DESIGN & NETWORK PLANNING – AT&T 1996

PRIMAVERA PROJECT PLANNER 501/501– Lucent 1996

FIBER OPTIC SPLICING – AT&T 1990

NT3502 STARKEEPER – AT&T 1989

AT&T MERLIN SYSTEMS – AT&T 1983

AT&T NETWORK DESIGN

1981

AT&T 400, 600, 2000 DIMENSION SWITCHING SYSTEMS AND RMATS 1979

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