Engineer Customer
Resume:
Eva R Gonzalez
Fort Wayne, IN 46845
F Home 260-***-****
********@*****.***
PROFILE
I am a career minded, individual seeking to expand my abilities in a long term career opportunity. I am a
hard worker with the ability to work well individually or in a team environment and will expand on my
qualifications at your request. Highly motivated, responsible professional with a high degree of autonomy.
Focused on excellence in job performance, safety, and teamwork to obtain optimal results. Thrive on new
challenges and results-oriented. Computer literate. Verbal and written communication skills in English
and Spanish.
Objective: To obtain a challenging and responsible position, utilizing the abilities that I have developed
through the past experience and training, with opportunity for professional growth based on performance.
EXPERIENCE
Customer Satisfaction Engineer; Delphi Corporation (Delphi Packard- Electrical/Electronic
Arquitecture) Fort Wayne, Indiana 2007-2009
Customer Support Engineer at GM Fort Wayne Assembly Plant and Workhorse Chassis Assembly Plant in
Union City, IN. Link between customers and Delphi. Among some of the responsibilities were to maintain
an active membership in assigned customer quality groups, investigate and resolve customer satisfaction
issues, protect product in assigned facilities, provide technical support in assigned facilities, be the Delphi
Plants and customer communication conduit, generate internal customer complains and follow up
answers on them, inform and monitor initial and final customer complain responses, coordinate reworks/
inspections, coordinate start ups, pilots and key events, provide tooling, training and repairs on product to
customer, and Continuous improvement activities participation.
Customer Satisfaction Engineer & Problem Solver; Delphi Corporation (Delphi Packard- Electrical/
Electronic Arquitecture) Chihuahua, Chihuahua, Mexico. 2002-2007
Quality and Process Engineer, among some of the responsibilities were to provide engineering changes
initiatives for product improvement. helping in the development and implementation of plans to ensure
quality level in the products, investigate and resolve quality issues, coordinate supervisors to achieve
quality and production levels, help in the Delphi Business System implementation, help in maintaining
customer satisfaction.
Problem solving using both Six Sigma and Shainin methodologies. Coordinate the Shainin Red X
problem solving team in the various Delphi Packard Plants in the MWO Region. Gave tutoring to Red X
Candidates. Coordinate visits from Shainin LLC Representative for project approvals. Worked on problem
solving and continuos improvement projects.
Tax Recovery Analyst, Secretaria de Hacienda y Credito Publico; Ciudad Juarez (IRS Mexico),
Chihuahua, Mexico. 1998-2001
Analysis of Tax Recovery by the Federal Government in the Ciudad Juarez area, providing financial results
to the Executive Leadership Team and the rest of the Division Management Team. Analyzed progress
against strategy. Analyzed trends in results and helped in actions to correct/improve results. Analyzed
financial impact of implemented tactics and strategies.
E D U C AT I O N
University of Ciudad Juarez, Chihuahua, Mexico Bachelors in Economics 1997
University of Chihuahua, Mexico - MBA 2004
SKILLS
Shainin Red X Master - Shainin LLC
Six Sigma Black Belt - Delphi
Bilingual Spanish / English
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