Manager Pvt Ltd

.

SUNIL JAMES .T.Y

Thengugal House,

*/*, ****** ******,

East Tambaram

Chennai - 600059. E-Mail: ********@*****.***

Phone No: 044-********

Mobile: 91-979*******

CAREER OBJECTIVE:

Aim to be associated with a progressive organization, apply my understanding and team building

skill to expedite the growth of the organization that provides a promising career.

ACADEMIC PROFILE:

S.No Institution Course Year of Study % of Marks

Anna University MBA 200*-****-** %

1

Distance Mode

Thangavelu Engineering BE (ECE) 2002-2006 71.6%

2

College

Anna University

DonBosco Matric Hr XII 2001-2002 75.6%

3

Secondary School

DonBosco Matric Hr X 1999-2000 77.9%

4

Secondary School

CERTIFICATIONS:

ITIL (Information technology Infrastructure Library) V2 Practitioner in Release and

Control.

ITIL (Information technology Infrastructure Library)V2 Foundation ID : EXIN015923

Cisco Certified Network Associate ( CCNA ) ID : CSCO11364947.

IBM Certified Six Sigma White Belt (Quality) ID : 2952

Microsoft Certified Professional

TECHNICAL KNOWLEDGE

CISCO Networking

Network Management

Storage Management

Linux Administration

EXPERIENCE : 1

Employer : IBM India Pvt Ltd

Employee Type : Contract ( Lawrence and India Associates Pvt Ltd )

: From: 01st June 2006 to 30th June 2007

Duration

Location : Bangalore

Role : Service Coordinator (Problem/ Change)

EXPERIENCE : 2

Employer : IBM India Pvt Ltd

Employee Type : Permanent

Duration : From: July 2007 to March 2008

Location : Bangalore

Role : Service Coordinator (Change Management Focal /Release/ Configuration)

EXPERIENCE : 3

Employer : IBM India Pvt Ltd

Employee Type : Permanent

Duration : From: April 2008

Location : Chennai

Role : Change Manager/Technical Release Manager

INTERNATIONAL EXPERIENCE

Involved in the transitioning of accounts from IBM Denmark to IBM India,

This involves the midrange (UNIX & Windows ) Change Management transition as well

the mainframe Change Management transition.

Description :

CHANGE MANANGEMENT :

Minimize time taken in the RFC lifecycle by clear and timely communication

Responsible for ensuring no hold ups for corrective changes allow issues to go beyond the defined

SLAs

Ensure the Change Management process is followed for resolution of a Problem

Handle day-to-day Change related issues and escalate if necessary to bring the resolution of the

anomaly back on schedule

Validate change priority during the life cycle of the RFC (From Performa / CMR through to CAB

and approval phases).

Create the FSC (Forward Schedule of Change) each week in preparation for the CAB and ensure

the attendees all have a copy the day prior

Ensure quality and accuracy of Change information

Monitor regular Change measurements via the Delinquent Items List and the Weekly Change

Analysis Report

Document any process compliance issues and ensure Service Management are aware (The S&C

Focal should be made aware of any issues)

Provide status updates upon demand to the Service Manager(s)

Raise awareness of trends or release faults through the escalation points as discovered

Ensure team has awareness of scheduled changes that include planned outages

Obtaining concurrence as required from the appropriate parties

PROBLEM /CONFIGURATION MANAGEMENT :

Overall responsibility for the resolution of all problems

Manage all problems in accordance with the Problem & Change Management processes by

minimizing the impact of problems on the availability of services by ensuring the quality,

accuracy & timely resolution of Problems

Manage the root cause analysis process for problems that affects availability

Drive the process for MIR (Major Incident Report) and MIR Call.

Initiating process for the release of new software and version up gradation.

Part of Service Improvement Plan Team for the preparation of Trend Analysis for pervasive

issues.

Support the business in the delivery of security service to the IBM account and commercial

customers in line with Corporate and Global Services security policies, standards & disciplines.

Provide accurate and complete information on the appropriate databases to the global

configuration manager in reports

Deliver configuration management requirements for validation purposes

Assist in development of and changes to the logical model of the Service Catalogue

Ensure periodic deletion actions from the Service Catalogue according to legal standards

PERSONAL DETAILS:

Name : T.Y. Sunil James

Father's Name : T.C. Yakko

Date of Birth : 24.04.1985

Passport Number : F9337523

Gender : Male

Nationality : Indian

Mother Tongue : Malayalam

Languages known : Tamil, English & Malayalam

DECLARATION

I hereby declare that the information furnished above is true to the best of my

Knowledge and belief.

Place: Chennai

Date: (T.Y. SUNIL JAMES)

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