Customer Service Manager
Resume:
Bryan Hetrick
Freehold, NJ 07728
*********@*****.***
OBJECTIVE To obtain a position in which I can make use of my education and begin
obtaining business experience in a company or business sector that will
provide opportunity for advancement.
EDUCATION Bachelors of Science in Business Administration, received in 2008
Marketing Major
Shippensburg University of Pennsylvania, Shippensburg, PA
John L. Grove College of Business
Nationally Accredited by the AACSB International
Dean’s List 2004
WORK EXPERIENCE
Western & Southern Life; Wilmington, NC
- Sales Representative; June 2009 - September 2009
Effectively marketed company products at events and presented
•
products including life insurance, wealth transfer, accident and
health, and investments.
Licenses include Life, Accident, and Health insurance
•
Buena Vista Property Management; North Myrtle Beach, SC
- Property Manager; September 2008 – September 2009
Handle property financial operations
•
Resolve customer and public complaints
•
Maintain records, reports, and files
•
Bankers Life and Casualty Company; Wilmington, NC
- Field Training Manager; November 2008 – June 2009
Trained new agents to service the needs of senior citizens through
•
a broad portfolio of products including long term care, Medicare
supplements, life insurance, and annuities.
Dowd Marketing, Inc; Wilkes-Barre, PA
- Lead Generator; September 2007 - August 2008
Generated leads and facilitated sales promotions at various events
Farmer’s Landscaping; Palmyra, PA
- Job Supervisor; May 2003 - August 2008
Supervised daily operations and delegated tasks
•
Handled customer service problems and complaints
•
Managed and oversaw the work of ten employees
•
VOLUNTEER ACTIVITIES
Recreational Soccer Coach, Big Brother/Big Sister, Relay 4 Life, Bowling for
Kid’s Sake, Autism Speaks Charity Events
REFERENCES Available upon request
Contact this candidate