Customer Service Sales

DOUGLAS C. HUBER

* ********** **.

St. Charles, MO 63303

Phone: 314-***-****

Email: *********@*****.***

OBJECTIVE:

To obtain a challenging position with your organization in which I can utilize my successful track record in

Mortgage Operations, Financial Services, Sales, Management, Customer Service, Credit and Collections.

QUALIFICATIONS:

A results-oriented professional with more than 20 years experience in the Financial Services including; Sales,

Management, Marketing and Financial Analysis.

AREAS OF EXPERTISE:

Expert knowledge of Sales, Mortgage Originations, Underwriting, Management, Recruitment, Training,

Financial Analysis, Profit and Loss Operations, Credit and Collections Procedures and Customer Service.

EDUCATION:

1988 Bachelor of Science in Business Administration, UNIVERSITY OF MISSOURI, St. Louis

EMPLOYMENT:

11/07-07/09 Assistant Sales / Operations Manager, Mortgage Solutions / Vantage Credit

Union, St. Louis, MO.

Manage day to day operations of the sales, processing and servicing staff under direction of

the Vice President of Mortgage Solutions. Manage the department to meet long and short term

objectives. Assist in developing policies and procedures for the department. Averaged 20+

originated and closed loans 12/08-5/09 personal production. Final underwriting authority for

all credit union portfolio and direct sale Freddie Mac mortgages.

06/06-11/07 Sales / Operations Manager, American Home Lending Group, St. Charles, MO.

Manage loan officers and processing staff. Recruit, hire, train, motivate and manage

staff. Originate residential mortgages as well as develop sales and marketing strategy

to meet profitability goals.

06/02-05/06 Senior Loan Officer, Ace Mortgage Funding, St. Louis, MO.

Originate, process and underwrite residential and commercial mortgages. Handle entire loan

process from origination through closing; establishing loan program, rate and fees.

01/00-06/02 Branch Manager/Mortgage Broker, Allied Mortgage Group, St. Louis, MO.

Manage loan officers, processing and administrative staff. Recruit, hire, train, motivate and

manage sales and processing staff. Developed sales strategy to achieve profitability goals.

01/98-10/99 Loan Officer/Mortgage Banker, American Equity Mortgage, St. Louis, MO.

Establish new business volume and manage process from origination to closing.

Determine loan program, rate, and fees.

08/95-12/97 Regional Collection Manager, Consumer Lending, TCF Financial, Chicago, IL.

Managed 10 branch offices responsible for $105 Million in receivables. Developed objectives

and operational plans as well as directed collection activities. Responsible for modification

and refinance guidelines and procedures where possible. Initiated repossession, foreclosure

and charge off proceedings when necessary.

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