Sales Customer Service

PHILLIP MCSWEEN

**** ***** ***** *** #*** ● Raleigh, NC 27613 ● c 919-***-****

*********@***.***

EXPERIENCE

& VISITORS BUREAU Durham, NC

Dec 2007-Mar 2009 DURHAM CONVENTION

Group Sales & Services Coordinator

• Generate reports, complete data entry, and update company database

• Support the entire Sales Division

• Assist and attend to walk-in clients desiring to hold events in the greater Durham area

• Respond to community inquiries via a “live chat” system

• Reach out to the community by distributing information on events and entertainment

• Evaluate businesses in the Durham area by conducting site tours

• Responsible for event planning

• Attend community events to promote Durham as a tourist site

BIOMERIEUX Durham, NC

Mar 2007-Nov 2007

Marketing Communications Specialist

• Marketed events, tradeshows, and workshops

• Facilitated call campaigns and customer appreciation events

• Computed and analyzed company’s profit, revenue, and Return On Investment

• Created and reported budgetary expenses for marketing department

• Acquired knowledge of client practices to gain insight and entrance into accounts

• Improved customer experience by developing models to understand customer needs

• Targeted new clientele and incorporated them into company business model

• Generated revenue by conducting analysis and engaging customers

HEADWAY CORPORATION Raleigh, NC

Nov 2006-Nov 2007

Marketing Research Assistant

• Accumulated and analyzed census data in the Triangle area

• Facilitated office and administrative duties

• Worked closely with administrative staff to improve the overall effectiveness of business processes

OLD

Apr 2001-Jul 2006 NAVY

Durham, NC

Customer Service Sales Associate

• Trained by top sales representatives on customer specific strategies on how to effectively sell

• Promoted sales of credit cards within store branch

• Trained twelve new recruits in sales techniques, computer programs, customer satisfaction

strategies, refund and exchange transactions

• Conducted extensive research on inventory throughout stores around the nation

• Investigated customer’s credit issues and worked with computer data base to find creative

solutions to customer’s problems

EDUCATION

UNIVERSITY OF NORTH CAROLINA Chapel Hill, NC

Aug 2002-May 2006

• Bachelor of Arts in Communications Studies

• Dean’s List Junior and Senior Year

SKILLS Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Macro Media Flash

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